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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My doctor send a prescription for a NexWave device. Medicare rejected therefore I have to pay $250 for the unit. It was not $30-100 as advertised! That was a lousy unit. It quit working after three months. They sent me a replacement. Again the second unit worked for another three months then quit working also! It sounds like a . This time I requested for a refund. After four months with several phone calls with complaints, finally they sent me a check for $175 for refund. Again, I paid $250 for the five year warranty u... read more
Business response:
Hi C, Thank you for bringing your concerns to our attention, and we apologize for any inconvenience or frustration you experienced. When you completed your order with us in November 2022, we did inform you about our billing practices. As mentioned, we submit claims to your insurance on your behalf, and if your insurance does not cover the device, we offer our patients a significantly reduced purchase and rental out-of-pocket amount to continue with the prescribed treatment. We apologize if there was any confusion regardin... read more
They told me they “accepted my insurance” but they are not in network for my primary insurance and keep telling me that my insurance company will bill Medicare. I’m not going to pay for the pads at $100 a month when I already have 2 kinds of insurance with premiums of over $400 a month. This device is going in the trash.
TENS unit wasn’t even as good as the $40 ones you can get on Amazon. But apparently it is non refundable so I am stuck with a $283 bill. Waste of money.
Hold times on the phone are excessive. The machine was shipped initially with transducer pads completely inappropriate for my area of injury. I had to pay for the correct ones, and then was sent an incorrect size which I did not order. The representative at Zynex at first argued with me and told me that the size I was sent is not manufactured. I was looking at a stack of tranducers right in front of me in a size she was certain was not manufactured! She eventually agreed to send me the size that I had ordered. When the ma... read more
Business response:
Hello Stacey, we appreciate your feedback & sincerely apologize for your frustrations. We would like the opportunity to follow up with you and ensure your concerns were resolved to the fullest extent. We have attempted to contact you regarding this & were unsuccessful in reaching you. Please contact us at your earliest convenience via 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you!
I am not happy at all with the experience I had with this company. All components of accepting this product should be disclosed and the lack of that caused me to incur full charges with NO insurance coverage. Yes I could have returned the item,but even so I was already in for 150.00 just for accepting the item when delivered..another disclosure not disclosed.. Trying to bill my insurance 75.00 for a 9 volt battery is NOT good ethics at all. I would NOT recommend this business whatsoever.
Business response:
Thank you for providing your feedback and letting us know about this issue, Anita. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Zynex Medical
My doctor recommended this unit for shoulder/back pain. When I called Zynex, I was told by the sales person that if insurance didn't pay for it, I could return it at any time, so I might as well try it. He said they would let me know if there were problems with insurance. I didn't hear anything until a month later when I received a bill for a ridiculous amount of money for batteries and electrodes. Somehow I had been enrolled, without my consent, in an AUTOSHIP program. When I called, they agreed to cancel the AUTOSHIP, but ... read more
These are terrible people, caution!!! They double bill, ignore your insurance company and are seemingly proud of it. Never deal with them unless you have in writing that they will accept your insurance for payment, otherwise 8 months later they will come after you, violating the later billing practices regulations.
Business response:
Bill, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
Sale person/Lucas x3411 left out important details, did not explain in detail as to the following: 1. The device is a rental 2. Electrodes will be sent monthly and will be charged monthly. 3. Electrodes cannot be returned even though they are unused or unopened.
Business response:
Hello Vivianne, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
This company is an insurance scam. I was sold the NexWave tens machine with no out-of-pocket costs. They automatically opt you in for recurring medical supply shipments while billing your insurance thousands of dollars. Coincidentally, the supplies and devices are non-returnable and non-refundable according to Zynex
Business response:
Hagen, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.