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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I talked to two different people a day apart who ask the same questions then nothing I never heard anything else and never received a device
Business response:
We appreciate your feedback, Kenneth. If you would like to discuss your experience further, don't hesitate to reach out to us at (800) 495-6670 or info@zynex.com. We would love the opportunity to resolve any issues.
waiting for more docs to sign Very professional on the phone
Was “assisted “ by Adam. When I asked if Medicare would pay, I was informed I would know when I got my EOB. Was I willing to pay $250.00 out of pocket and when I said no, I was told sorry you can’t help me and thank you for calling.
Business response:
Thank you for letting us know about this issue, Velora . Your feedback is very important to us. We set a high standard for ourselves and sincerely apologize that standard was not met in your interaction with us. Please contact us at (800) 495-6670 and we would be happy to assist you in resolving your concerns.
I was told that I would be informed if my insurance company covered this, which was recommended by my orthopedic surgeon. I was never informed of this. And Zynex continued to send me supplies. After a few months of this I notified Zynex to stop sending me any supplies until they received approval from my insurance, which at the time they had not heard back from. I never heard from then again and my insurance company never received any paperwork from Zynex. Two years later I get a bill from Zynex. I returned the bill with a ... read more
Business response:
Michael, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
Took nearly a year, involving our insurance carrier and the offer to have a VA lawyer contact them to have them zero out the charges for a returned product, which could not be returned because they refused for several months to either send me a return shipment label or even just an address for me to send it, resulting in a 'rental fee'. They charged the insurance company $1600 and kept it, even though the product was back on their shelves. Their shady practices included being charged 40 bucks for two (Not a case or a suppl... read more
Train Michael C.... figure out a way for the right hand to know what the left hand is doing
Business response:
Hi, David. At Zynex Medical, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (800) 495-6670!
Recieved a phone call right after I registered for unit. Explained how the billing would go and said I would receive the unit in 3-5 business days
Never received statements until almost one year after receiving the device, only to be told I owed a massive amount of money. Their billing reflects $173 for electrodes — the same electrodes that my physical therapist charged me $10 for. Outrageous! Their people are very trained in how to argue that you owe the money even if you did not request the supplies and never got any statements. Very deceptive business practices.
Business response:
Karen, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
I would not even give them 1 star! They never told me anything about me paying for a subscription when they took my name and information at the beginning of the call. They never explained anything other than “your insurance pays for all of this” I cancel the subscription I’m told they signed me up for and then they continue to call to try and get me to subscribe again
Business response:
Victoria, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.