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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was called within 24 hours, everything explained. I’m very optimistic.
Business response:
Thank you so much for your kind words, Alesandrina. We really appreciate you taking the time out to share your experience with us. Cheers, Zynex Medical
Be a bit more understanding of customers needs
The people I contacted were wonderful. However, I would expect Zynex to have a better understanding of Medicare B requirements so that the success of a prescription for a Tens unit would be better understood.
The people who I talked with were wonderful. However, I sometimes felt they were overwhelmed by the complexity of Medicare.
Don’t charge a service fee if product has not been used. Customer service representatives really don’t care regarding any concerns. A supervisor left a message for me to call -I did. No return call yet from supervisor.
Business response:
Loretta, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
You charged me thousands of dollars for batteries and patches! I never requested any supplies! 15 thousands of dollars! You took advantage of my trust! Thousands of dollars!
Business response:
Jennifer Oskouee, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
I tried to explain to the rep I needed to speak to the insurance company to find out what was covered. Well I was trying to get the insurance company on the phone she hung up on me. I did two tournaments on the insurance company that they required organizational from my PCP not from the specialist rheumatologist that order the device so there's an added layer of processing that is required.
Business response:
Hello Denise, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
Call went well! Kenny was very professional.
Business response:
William, thank you so much for taking the time to share your experience. We strive to provide excellent customer service and are pleased to hear we were able to help you. Please don't hesitate to contact us if there is anything more we can do for you.
The lady I talked today was nice, 4 stars. The lady I talked to yesterday was rude 0 stars. She needs some training on how to be nice to people. Also she lied I asked for a manager to call me and I have yet got a call.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.