This profile has been claimed by the business owner or representative.
Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
By not telling your customers that you’re fully covered when you’re not. And then getting into an argument on the phone with your employee. They should make sure that you’re covered first before you tell the customer.
Business response:
Joseph, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
The experience was horrible The equipment did not work as expected. The worst part was dealing with her office I returned the piece of equipment and the company continued to charge me for leads and batteries they confirmed they received the equipment and almost 4 years later they are now saying they never received the equipment and have turned me over to collections for the piece of equipment that was mailed back in a plastic self-addressed package that they sent. There was nobody from their company to assist with the equipm... read more
RE: STOP SENDING ANYTHING TO ME – Jimmie Baker The is your formal notice from me stating I don’t want to do business with you any longer!!!! Per the verbal conversations I’ve had with customer service where I stated I did’nt want any more items shipped to me and you continue to ship to me regardless. PLEASE STOP shipping items to me. I’ve refused a couple of items you’ve shipped to me with return mail via USPS. What does it take for this to happen? I hope you can tell I’m angry!!!!! I’ve emailed several times and I’ve b... read more
The assistant is rude and uninformed. While Zynex claims that its contracted with Medicare they want money ahead in addition to Medicare money. That's against the Medicare law and California law on balance billing. Stay away. You can buy exact same thing on Amazon almost half price.
Business response:
Bruce, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
I signed the approval forms for Medicare yet your company wants me to pay $200 UP FRONT and THEN you'd bill Medicare. It's a scam!
Way too many calls. I could not get a straight answer as far as my out of pocket costs for this device. I will be in contact directly with my insurance provider.
Business response:
Hello Ann, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
product ordered 6 wks ago by my therapist and still not recd -- not good customer service as far as i am concerned --
Business response:
Hello John, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
I can’t say anything about it because I have not received it yet. I had to give one star so that I could get message
Business response:
Hello Nancy, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
It was good. Just having a hard time with this application. Should be a 5 star.
Business response:
Thank you so much for your positive feedback, Janie . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. Thank you.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.