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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible company to deal with. They are very deceptive. I will forever tell the real truth about these crooks to everyone I see.
Business response:
Hi, Joey. We are sorry to hear that we didn’t meet your expectations. We have very high expectations at Zynex Medical and would love the opportunity to improve. Please get in touch with us at (800) 495-6670!
Would never use this company again. Terrible experience, very hard to get in touch with the department they tell you that you need to speak to for returns yet they charge by the length of time you have an item even if you never take them it of the box because your insurance does not cover. Seems convenient to them that their returns department is hard to reach and you have to initiate a return by phone they don’t let you do it via chat or email.
Business response:
Christina, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
Communication with your customers would be a good start for improvement. Then not waiting 8 months to let your customers know that the insurance is not paying!
Business response:
Karen, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
Do not let any physical therapists or other providers talk you in to buying one of their TENS/NMES equipment and the like. They have some kind of smoke and mirrors process going with how they milk your insurance company into paying ridiculous sums of money for the device; literally ten times what you can buy it for on a site like Amazon. And it gets worse; even though you never agreed to be their bookkeeper they keep billing your insurance company which for some reason sends checks to you instead of them, and it becomes yo... read more
Business response:
Hi Steve, it was a pleasure speaking with you today. As stated in our conversation, we apologize for any misunderstandings or miscommunications regarding our billing process. We do attempt to provide our patients with this information beforehand while completing the order and by sending a Welcome Letter by mail which outlines our billing process, Frequently Asked Questions, and Zynex Medical's contact information should you need further assistance. You have our sincere apology that your experience with Zynex has not been a p... read more
Update: What a joke, now someone else from Zynex has called me and they swear that my insurance company has paid them monthly which they have not. I had a one time playing with them where I bought this unit out right. That's it and thank goodness my insurance company tonight denied the second claim 6 months later that they tried to put through. They do this because most people don't even pay attention to their explanation of benefits. Regarding the monthly payments they so adamantly swear my insurance company has been sendi... read more
Business response:
Hi Cathy, we have received your recent reviews and have been attempting to contact you to resolve your concerns. Our specialist has attempted to contact you by phone and email to discuss your concerns in further detail. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at (800) 495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6am to 6pm Mountain Time.
Buyer beware. First of all the NexWave stimulator device doesn't even compare to the stimulators that the physical therapy places have. Secondly and most important this company is a complete rip-off and they will Bill your insurance company continuously even though you only do business with them once. They will also send you totally ridiculous amount of electrodes on a monthly basis. Electrodes that you never asked to get and let's remember that you can reuse the electrodes so why they're sending you an electrode for every ... read more
Business response:
Thank you for letting us know about this issue, Cathy . Your feedback is very important to us. We set a high standard for ourselves and sincerely apologize that standard was not met in your interaction with us. One of our Resolutions specialists has attempted to contact you to resolve your concerns. Please contact us at (800) 495-6670 or patientsupport@zynex.com. We're looking forward to continuing to resolve this with you to the fullest extent.
Buyer Beware: My doctor sent a referral to pain management to Zynex Medical for a pain management device. I received an unsolicited call from them back in November 2021 saying they had been given a prescription to help my pain and wanted to confirm the information to ship the device. I immediately questioned this because my doctor never mentioned this “prescription” was being sent to me. Because I had already reached my out-of-pocket max for 2021, I wanted to ensure this was covered by Insurance, and the representative sa... read more
I purchased and was using the Nex Wave product from Zynex. The unit itself works great. I have no problems there. It helps with the pain tremendously. I purchased in January of 2022. In March, I was wearing the unit and accidently made contact with a wall. The exterior case and plastic were not damaged at all. But the interior display cracked - and I can no longer see the display funcions. But the unit still works I just can not see what I am using / the time / the intensity or any of the other functions. I contacted ... read more
Your contact was quick, but I do not have the product in hand.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.