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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The lady was right on the ball.. Getting my prescription done thru my insurance
Hello...This was one of the most pour customer service I have ever recieved outside of comparing you guys to a new non experience fast food restaurants employee. 1) pour communication 2) Dont return calls 3) Dont explain use of equipment 4) Don't know if I will be billed or my insurance 5) After all the above I have not received equipment yet...abd now I dont even want it
Business response:
Thank you for providing your feedback and letting us know about this issue, Denise Deshazior. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Cheers, Zynex Medical
So far the TENS unit seems helpful, but I have only had it for one day. So I'm not sure what I'm supposed to be reviewing?? Sarah, at my doctors office was nice. Fast explanations and I was sent on my way home in barely 30 minutes.
It is unfair to charge insurance companies high amounts...it is ridiculous. I ordered a tens machine.. but i am only renting it....who does that?? Not happy about that
Business response:
Thank you for providing your feedback and letting us know about this issue, Terence Dildy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Cheers, Zynex Medical
Don't know what to say I have not received anything
I tried using the TENZ unit and it didn't work for me. I thought my insurance company took care of paying for it and later found out they didn't and now I have a bill of 200+ for rent, I guess... unit was sent back some time ago. I don't think I should have to pay
Business response:
Thank you for your feedback. We would like to assist you in this matter. Please contact us at customersupport@zynex.com or call 800-495-76670. Our hours of operation are Monday through Friday from 9a-4p MST. We look forward to helping you.
I was billed for stuff I never received ! I just got my first package of sticky pads for my tens unit and ive had it since 2016 !
Business response:
Hello, Thank you for your feedback. We are following up to assist with resolving your concern. I have left a message for you regarding your account. Please contact us at customersupport@zynex.com or call 800-495-76670. Our hours of operation are Monday through Friday from 9a-4p MST. We look forward to helping you.
No response to follow up.
Business response:
Thank you for your feedback. We have attempted to reach out to you to follow up with resolving your concern. Please contact us at customersupport@zynex.com or by phone at 800-495-76670. Our hours of operation are Monday through Friday from 9a-4p MST. We look forward to helping you.
I used the zynex tens unit for a period of time years ago and it helped. I had back surgery that failed and then had a spinal cord stimulator implanted. I returned the device as well as several packets of pads and batteries (found out later I shouldn't have sent batteries but had no use for them otherwise) I keep getting bills for the unit etcand it is listed on my credit report.
Business response:
Thank you for your feedback. We are always happy to know that the device is helping our patients and giving them some relief. We are sorry to hear that the device is no longer able to help you. We always try to work with our patients when insurance does not cover their claims. We would love to speak with you further to resolve the balance on your account. We have reached out to you via phone and left a message and look forward to hearing back from you soon. We can be reached at 800-495-6670 or email us at customersupport@zyn... read more
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is closed now. It will open tomorrow at 7:00 a.m.