Zynex Medical

Name: Zynex Medical
Address: 9655 Maroon Circle, Englewood, CO, 80112, US
Telephone: (800) 495-6670
Rating: 4.5

4.5

Englewood, CO

About this business

Healthcare Home Medical Equipment Provider

Location details

9655 Maroon Circle, Englewood, CO, 80112, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 5:00 p.m.
Tue	7:00 a.m. to 5:00 p.m.
Wed	7:00 a.m. to 5:00 p.m.
Thu	7:00 a.m. to 5:00 p.m.
Fri	7:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.510,981 reviews

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Dev B.

5 years ago

BEWARE OF THESE SCAMMERS ---------------------------- My therapist recommended to buy traction device and recommended Zynex, Zynex called me to place the order. I asked them if it will be covered by insurance, they said yes and they will file a claim with insurance but they asked me to give my credit card details as a backup if the insurance doesn't cover. After finishing my call, I have noticed that they charged my $299 for the device, I was ok with it hoping insurance will cover it. But after few days I got a mail from my ... read more

Nancy F.

5 years ago

I don't even know who you are

Business response:

Thank you for your message. I have relayed your request to our Patient Support team. Someone will be reaching out to you by phone to assist. You may also contact us at 800-495-6670 7a-5p MST or at customersupport@zynex.com. Regards.

Sally W.

5 years ago

The device really helps my lower back pain, however it quit working less than a week after I received it, waiting on replacement parts, I hope to get back to using it asap

Business response:

Sally , we are pleased we were able to assist you and to hear that the unit is effectively managing your pain. We appreciate you taking the time to share your story. Please don't hesitate to contact us if there is anything else we can do for you.

Viola P.

5 years ago

I was contacted by rep and I responded both by email and text message and they never got back to me.

Business response:

Dana K.

5 years ago

Too pushy. Get permission to follow up. Don’t just call

Business response:

Thank you for providing your feedback and letting us know about this issue, Dana. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us.

Jennifer G.

5 years ago

Horrible customer ‘service’. A rep (Ja’de) reached out to me at 6:50 AM on a Saturday, didn’t know which product of theirs I had, wasn’t even sure if I had the product, and told me if I did’t figure it out, and send it back today, I would be charged. This was the first call they’ve given me and I’m out of town. I’ve got 2 devices from 2 companies but can’t figure it out remotely, and waiting until Monday wasn’t an option. She was rude, threatening, and completely out of line. I should add that when I used the unit, it ... read more

Business response:

Thank you for your feedback Jennifer . We’ve reviewed your account and are attempting to reach you to address the issues you shared online. Patient satisfaction is important to us and we would like the opportunity to speak with you and resolve this. Please contact us at your convenience as we have not been able to get in touch with you. You can reach us at (800) 495-6670 or by email at customersupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.

Michele H.

5 years ago

Got the item never opened it never used it a lot going on in my life didnt realize what it was till i started getting additional deliveries and bills. I ended up returning everything never opened never touched and still had to pay 150.00 for nothing. Will never use your service nor recommend your service ever!!

Business response:

Thank you for providing your feedback and letting us know about this issue, Michele. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us.

Wendy B.

5 years ago

After I said to stop my supplies I was told that I owe $58. I ask at the beginning and was told more than once that there would be no out of pocket costs to me. I think charging my insurance $650 for some leads and batteries is completely wrong in the first place. Very sad. Someone did waive the out of pocket cost I was never told about. Good thing because I was ready to call my insurance company and tell them what your company is doing.

Business response:

Wendy , it was a pleasure speaking with you. We are glad we were able to connect regarding your concerns so that we can address them for you. We strive to provide our patients with excellent service and actively use your feedback so we can better meet your expectations in the future. If you need further assistance please don’t hesitate to call us at 800-495-6670 or email us at customersupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.

Sandra F.

5 years ago

You don’t seem very organized. I got different answers depending on who I talked to, which has also slowed down getting my equipment.

Business response:

Thank you for letting us know about this issue, Sandra . Your feedback is very important to us. We set a high standard for ourselves and sincerely apologize that standard was not met in your interaction with us. Please contact us at (800) 495-6670 and we would be happy to assist you in resolving your concerns.