This profile has been claimed by the business owner or representative.
Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The person answering the phone just read from the training book. When I asked for a Supervisor, I was told someone would call back, but never did.
Business response:
Thank you for your feedback Caroline . It was a pleasure speaking with you. We are glad that we were able to address your concerns regarding the billing process. Please don’t hesitate to let us know if there is anything more we can do to be of assistance.
I have not received any equipment yet.
Business response:
Josephine , it was a pleasure speaking with you today. We are glad we were able to connect regarding your concerns so that we can address them for you. We strive to provide our patients with excellent service and actively use your feedback so we can better meet your expectations in the future. If you need further assistance please don’t hesitate to call us at 800-495-6670 or email us at customersupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
Terrible company. Dishonest. Stay away .
Business response:
Jesse , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at customersupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
I received my TENS Machine in December after talking to a representative from the company about my pain management needs. I specifically asked the question if medical supplies for the machine are automatically sent or if I could order them as needed. I was told that I could order them as needed. On 1/15/2019 they automatically sent me new supplies, when I haven't even used the machine once yet as I'm getting usage during physical therapy. I called the companies billing department on 1/17/2019 and when I received notif... read more
This review is based solely on company customer service. Unfortunately- I cannot speak to the quality or efficiency of device since I returned only after one use. I was excited to try unit and adequately evaluate, however the countless harassing phone calls 1-2x daily became too overwhelming. Sadly I have to return unit to simply get relief from the hounding customer service team. The VP or Director of Customer Success needs to be fired or re-evaluate processes. Counterproductive to harass clients. *side note: all calls ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, W Sully. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to assist with resolving your concern. Cheers, Zynex Medical
You wanted to send me the unit before getting insurance approval and payment so I refused your product.
Nov 30th I ordered a belt holder for my TENS unit. Paid 19.95 plus 9.95 for shipping, upon receiving pkg noticed it was the battery compartment to TENS unit. Called CS and spoke with Brooke she apologized and advise that she would send out the correct item ordered. Next shipment received this time it is the clip that goes on the back of the TENS unit. Called CS again spoke with Ashten. told her my situation. Very frustrating speaking with her. Rep told me she needed pictures of what I had received. I was appalled, she said i... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Debra Harper-moyler. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Cheers, Zynex Medical
Did not work as good as doctor said still had pain in my foot after each use of the unit
Your idiots
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is closed now. It will open tomorrow at 7:00 a.m.