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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You might consider getting a contract with Tuft Medical in Massachusetts.
Business response:
Felice , it was a pleasure speaking with you. As stated in our conversation, we apologize for any issues which arose during the process of completing your order. You have our sincere apology that your experience with Zynex has not been a positive one. We appreciate you taking the time to share your thoughts. We will actively use your feedback to improve our processes moving forward. Thank you.
Who are you?
Business response:
Thank you for your feedback Dorothea . We’ve reviewed your account and are attempting to reach you. Patient satisfaction is important to us and we would like the opportunity to speak with you. Please contact us at your convenience as we have not been able to get in touch with you. You can reach us at (800) 495-6670 or by email at customersupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Quick response to me and my doctor on the day he ordered the back brace . Call was quick to get the rest of my order from the doctor had prescribed am now waiting on the mail.
Business response:
Thank you so much for your positive feedback, Myrna . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at customersupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. Thank you.
I was told it would be covered by Medicare and then I got this ultimatum that I had to spend so much a month for so many months just to make sure it was paid for and then if Medicare approved it they would make appropriate adjustments and they’re unwilling to go for a Medicare approval even though I have an approved script. My response was that if they couldn’t run it through Medicare and get it done then I wasn’t interested because I don’t have that kind of flexibility for monthly payment. I’m
Business response:
Robert , it was a pleasure speaking with you. We apologize for any misunderstandings or miscommunications during the process of completing your order. You have our sincere apology that your experience with Zynex has not been a positive one. We appreciate you taking the time to share your thoughts. We will actively use your feedback to improve our processes moving forward. Thank you.
Everyone has been great on the phone but I'm still waiting on the equipment or what ever the next step was. When your waiting for something to help pain I was hoping it wouldn't take a week.
Business response:
Melissa , it was a pleasure speaking with you. We apologize for any delay in the the process of completing your order. We appreciate you taking the time to share your thoughts. We will actively use your feedback to improve our processes moving forward. Thank you.
Did well. Little miscommunication on phone # for billing.
Business response:
Thank you so much for your feedback, Robert . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at customersupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. Thank you.
The first night I fell asleep while it was on the IFC setting and slept 7 hrs without waking up. The second night I did the same thing and slept 6 1/2 hrs. I haven't slept more than 3 or 4 hrs at a time in the past 5 months! 'Thank you' just doesn't seem enough to cover how thankful I am for this unit.
Business response:
Elaine , we are pleased we were able to assist you and to hear that the unit is effectively managing your pain. We appreciate you taking the time to share your story. Please don't hesitate to contact us if there is anything else we can do for you.
You let me get all kinds of equipment and supplies before having insurance approval now you guys are charging me outrageous prices for backup supplies I NEVER EVEN ORDERED!!!!! IM LIVID AND DISGUSTED BY YOUR SERVICES. never again smh...
Business response:
Nicole , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at customersupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
Equipment broke after 2 days of use. Customer service was excellent
Business response:
Thank you for letting us know about this issue, Gayle . Your feedback is very important to us. We set a high standard for ourselves and sincerely apologize that standard was not met in your interaction with us. Please contact us at (800) 495-6670 and we would be happy to assist you in resolving your concerns.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is closed now. It will open tomorrow at 7:00 a.m.