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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I first spoke to the representstive they said they work closely with Florida Blue (Blue cross blue shield). Giving me the impression it'll be covered in network. In reality, it seems all their plans are out of network. Therefore, they likely won't cover it and will be billed as out of network. By the time I figured it out a few months later , I had to pay $250 for the machine and $100 for batteries and stickers. Zynex reps should have told me from the beginning they work with blue cross but it will go out of network but... read more
Business response:
Faiz, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at customersupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
do not I repeat do not go through this company they lied clearly told me this was covered by my insurance company that I would be receiving checks for the unit once I receive the checks they would let me know how to use them it is clearly out of network they lied and now I've already paid money for some of the unit I am returning the unit I want my money back do not go through this company they are scam artists they're all over BBB.
Business response:
D, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at customersupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
Rude customer service.
Business response:
Osvaldo, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at customersupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
You not noticed me until four month that my insurance not paid anything why
Business response:
Thank you for your feedback John . We’ve reviewed your account and are attempting to reach you to address the issues you shared online. Patient satisfaction is important to us and we would like the opportunity to speak with you and resolve this. Please contact us at your convenience as we have not been able to get in touch with you. You can reach us at (800) 495-6670 or by email at customersupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
If I could give this company no stars, I would! I'm receiving bills from them for a device I sent back along with all the associated batteries and pads that should've been billed to insurance. Terrible company. DO NOT BELIEVE THE ZYNEX-PAID 5 STAR REVIEWS!
Business response:
Martha , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at customersupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
I was contacted by a Zynex representative, who was very cordial and professional. He asked for my insurance information (on Fri. 04/03/2020) and told me that I would receive my TENS unit in a few days. Today, April 6, 2020, my TENS unit was delivered.
Business response:
Thank you so much for your positive feedback, Sonia . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at customersupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. Thank you.
Be more interpersonally connected with your customers.
Business response:
Hello Travis , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at customersupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
We were told over phone that there would not be a payment taken out if our bank account until designated date next month. One was taken out already. Not following what was promised.
Business response:
Thank you for your message. I have relayed your request to our patient support team. Someone will be reaching out to you by phone to assist. You may also contact us at 800-495-6670 7a-5p MST or at customersupport@zynex.com. Regards.
Please do not send the device. See text I sent you. I need to get clearance from my other mds as I have conditions that may contradict use AND it’s way too expensive. Even w Ins. I can get similar on amazon for a fraction of my out of pocket cost after Ins. (Also- please explain how a device with 1980s tech costs twice that of an iPhone 11 Pro.)
Business response:
Thank you for your feedback Rita Hofmann . It was a pleasure speaking with you today. We are glad that we were able to address your concerns. Please don’t hesitate to let us know if there is anything more we can do to be of assistance.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is closed now. It will open tomorrow at 7:00 a.m.