This profile has been claimed by the business owner or representative.
1st Lake Properties
- Metairie, LA
About this business
Location details
4971 W Napoleon Ave, Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I haven't had any problems thus far, however I was looking for an email for boardwalk apartments and couldn't find one, so I'll put my input here. At 7am this morning a man wearing sweatpants and a sweatshirt said he was matainece and wanted to check my toilet, I had never seen this particular matience man before and he wasn't in uniform. Aside from being woken up so early I'm concerned that this gentleman was not a matience worker and wanted to verify this. I know the leasing office is closed on Saturdays so this was partic... read more
Business response:
Hi, Alexis! Thank you for letting us know about this. We did confirm that one of our maintenance men checked the toilet. It does appear that our team member was not in the proper uniform. We do apologize for any confusion, and we won't let this happen again. Thank you for letting us know.
THE ABSOLUTE WORSE APARTMENTS I HAVE LIVED IN!!!
Business response:
Hi, Rebecca! We are sorry to hear about this experience. Please know, we contacted our team and learned that any outstanding issues are currently being resolved. If we can do anything else for you, please don't hesitate to contact us.
I currently reside at the Shadows North in apartment 311. I really liked the place upon my initial visit, so we moved in! My check off list when I moved in had nothing blank there was a long list of needed repairs and things that just weren't done to have it rent ready. The most disturbing was the condition of the front door and the rotten supports that had to be changed because the front wall was flexible, which took three weeks for them to come look at at which time I was told they were going to replace my front door. I wa... read more
As a current resident management and maintenance have been incompetent since move-in. I am being asked to pay for a pet I do not have and that I did not pay the rent in full. Since move-in I have not received any of the maintenance request work I put in for, anytime I have gone to the office to talk about my issues the office is never open.This has been the worst experience renting, I would certainly not recommend the 1st lake properties to a family/friend.
Business response:
Hi, Kavana! Thank you for reaching out to us. Please know, we sent your comments to our management team. We were glad to learn that they have contacted you and are awaiting a return phone call in order to resolve any outstanding items you may have. Thank you for being our resident!
1st Lake needs to start investing in electrical charging stations/parking areas or reserved spots for residents with electrical vehicles.
Business response:
Hey, Ted! We appreciate your feedback, as we are constantly looking for ways to improve our residents' living experiences. Thanks for sharing.
This place is unbelievable. We got approved signed a lease. Then my husband secured employment with first lake. So he resigned a lease in his name. They fired him Monday for nothing... just one week shy of his 3 months...now the management. Some one named Elena wants us to sign another lease back in my name. But we have to “reapply” . WE already live here!!! What is going on!!!!! Will someone in higher management please call me after 3 pm! 504-261-4882
Business response:
Hi! We have reached out to your on-site office and understand you are now working together to resolve this matter. Thanks!
my apartment has leaked 4 times its absolutely vile
Business response:
Hi, Katarina! Our management team is eager to assist you. Please contact the rental office if you would like to speak with someone directly who can help you! Thanks!
I can hear every step my upstairs neighbors take. I can hear them having a normal conversation from my living room and bathroom. A roach walked into the bathroom from somewhere else in the apartment, no idea where it came from. Also, nothing has been done about the extremely loud car that backs into the parking spot outside of my bedroom window and consistently wakes me up after I have complained to the front office. This is far from a luxury apartment when I have to deal with this.
Business response:
Hi, Joshua! We have received your feedback and sent it over to our management team. We were glad to learn they’ve been in touch with you, and we will continue working together on this. Please call the rental office if you need anything. Thanks!
Just moved in roaches the place is infested, ac problems then when you call the emergency line the person is rude and nasty. I hate it already only two weeks here. That's bad
Business response:
Hi, Kim! We are very sorry to hear about your experience so far. We did reach out to our management team and learned that the manager has been in touch with you. Please don't hesitate to contact the rental office directly if you need anything else. Thanks!
Frequently asked questions about 1st Lake Properties
How is 1st Lake Properties rated?
1st Lake Properties has a 2.6 star rating with 1,043 reviews.
When is 1st Lake Properties open?
1st Lake Properties is closed now. It will open on Monday at 8:30 a.m.