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1st Lake Properties
- Metairie, LA
About this business
Location details
4971 W Napoleon Ave, Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I spoke to Trisha the property manager at Citrus Creek East and felt need to send this email as she is not able to handle our situation. I received a letter on my door that during inspections other day that a pet was found in my apt. My wife was present for the whole inspection no pet was there, When we got rid of our pets my wife became allergic during her pregnancy with twins. We also we notified front office that we no longer have a pet since October with a notarized copy from Ebony the book keeper and we did pay a pet ... read more
Your system would not let me create an account so that I could pay my bill on line. I have been a resident at Grand Palms Apt 300 for over 7 years and I need someone to fix a broken system that won't let a resident create an account.
Business response:
Hi, Robert! We are sorry to hear you're having issues with the online resident portal. To get direct assistance, please contact your rental office at Grand Palms directly. Our management team will be able to assist you in a step-by-step process. Or, feel free to watch this video on our website with details about creating an account: https://1stlake.com/moving-checklist-tips/#lg=1&slide=1. Thank you!
Was very nice and love the people but hate how you get treated started off affordable and every time to renew it went up 50 dollars or more so now that's 150 dollars less I needed to pay other bills not to mention something wrong with the electric bill is spiked high paying 250 for one bedroom is unheard of and called to complain to engerty but the assured to me it's right so for a month I turned off all breakers except like tv and lights and it was only 50 so you tell me it cost 200 to run air condition when it cold and it... read more
Business response:
Hi, Tim! Thank you for sharing your valuable insight with us. We are glad to hear about the positives that you experienced, and we are going to use your other input to help us continually make improvements.
I am a current resident at your Walnut Creek apartment. I have had issues with reporting maintenance issues since we moved here. Some how a work order gets lost in the shuffle and takes over a month to get done. The maintenance people NEVER leave a note alerting us that they were in our home. The only reason why I know they were here this time is because they left a mess on my mantle and dripped paint on the expensive frame that my marriage license is in. I have never lived somewhere where there is such obvious disrespect fo... read more
Business response:
Hi, Leah! We are sorry to hear about this. Upon reaching out to our team, we learned that your latest issues have been resolved. If there is anything else that we can do for you, please let us know. Thank you!
Upon arrival for my move in day, the apartment smelled like smoke and carpet is definitely not clean. Before agreeing to the lease, I specifically asked the leasing agent if the carpet would be replace and she said yes. When I brought the issue to her attention, she denied it. Totally not satisfied with the apartment at all. If I had known that upfront, I would have never agreed to stay with 1st Lake. Thanks!
Business response:
Hi, Dorean! Thank you for sharing your feedback. Upon reaching out to our onsite team, we were glad to hear that your carpet is being replaced and the smoke odor is being taken care of. We were glad to learn that you are now satisfied!
I want to start my review by stating that the apartment and staff at Palmetto Creek office has been a very positive experience for the first month. Let's hope it will continue for the next 17 months. However, I do have an issue with the RVP - Randy at their headquarters. He has refused to refund my daughter $150 that was added to her bill in error due to their inability to timely process paperwork. On Monday, Dec. 3, 2018, I visited Palmetto Creek to view apartments for my daughter. Due to her work schedule she was n... read more
Business response:
Hi, Debbie! We are sorry to see this review; however, after speaking with our team we learned the issue you mentioned has been completely rectified. If there is anything else you need, please don't hesitate to contact us. Thank you!
They have been having contruction for about three months and making so much noise. this morning on a SATURDAY they are banging directly out side my door and patio at 8 AM IN THE MORNiNG. How inconsiderate. I have two young kids 2 and 5 that woke up because of this banging. cannot even have a peaceful day off. Then to top it off, i had to walk under a ladder to go check my mail. Ridiculous!
Business response:
Hi, Shana! Thank you for letting us know about this issue! We are sorry about the inconvenience. Usually, construction doesn’t happen on the weekends but they were trying to catch up after the holidays and bad weather. Please contact the Sawmill Rental office at (504) 734-1071 if you need further assistance.
https://youtu.be/WrnIYUFTDFI Urine and fecal water in my apartment. Three days.
Business response:
Hi, Ms. H! Thanks for letting us know about this issue. We’re sorry for the inconvenience but are excited to hear that as of today, your issues have been resolved! Please call the rental office at Flowergate at (504) 888-9275 if you need additional assistance. Thanks again!
Waking up to warm pools of toilet bowl water wasnt on the New Year of agenda, but thats just expected at flowergate. The maintenance is lethargic and falls short!!! THREE days of contaminated water from an ignored leak, and told everyone's on vacation? Im telling all, spend your money elsewhere. They dont care, and their upkeep starts and ends with the bushes and flowers
Business response:
Hi, Ms. H! Thanks for letting us know about this issue. We’re sorry for the inconvenience but are excited to hear that as of today, your issues have been resolved! Please call the rental office at Flowergate at (504) 888-9275 if you need additional assistance. Thanks again!
Frequently asked questions about 1st Lake Properties
How is 1st Lake Properties rated?
1st Lake Properties has a 2.6 star rating with 1,049 reviews.
When is 1st Lake Properties open?
1st Lake Properties is closed now. It will open at 8:30 a.m.