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8x8
- Technology
- Campbell, CA
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
I've used 8x8 in my office for several years and it makes using phone systems so easy. The online portal gives you access to everything you need in one place.
Business response:
HI Natasha! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Our experience with 8x8 has been solidly OK--not great, but not bad. We were very disappointed we could never get the Salesforce integration to work. Also, there are some features with the ring groups that my client services team doesn't like (they can't reject the call if they are busy without rejecting the call for the whole group). After 2 years of using 8x8, we have decided to switch to Zoom Phone. It offers the same features as 8x8 and solves the ring group issue, has a functional Salesforce integration, and will co... read more
Business response:
Hi Jenna! Thank you for your review, your feedback is important to us. We apologize for the difficulty you’ve had with your service - please share your account details with reviews@8x8.com and someone will be in touch. Thanks!
The 8X8 platform is very impressive and user friendly. The support tech is all very good having great knowledge of product.
Business response:
Hi Hemant! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
The customer service and tech support is very responsive and helpful. We have had some issues with the app, one thing I do not like is the nofication settings don't allow you to turn off notifcations unless you choose "mute until tomorrow" which I find irritating if I want to temporarily disable notifications without changing my business hours. Also we had issues setting up a call que... still has not been fully resolved, which I dropped the case because I got burnt out trying to fix it. Over all this is a good company to wo... read more
Business response:
Hi Sydney! We sincerely apologize for the troubles you've had with the service. We'd be happy to take a look into this for you, please contact us at reviews@8x8.com. Thank you.
Richard is awesome!! He is always very prompt at returning my call and assisting me.
Business response:
Hi Richard! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I love the 8x8 platform and how easy it was to setup. I have setup the 100 sites with no issues. Very good product, and very good support.
Business response:
Hi Ron! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
8x8 is always very helpful.
Business response:
Hi Eve! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
Excellent tech and customer service. In fact, your FAQ covers most questions without need to call customer service.
Business response:
Hi Michael! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
8x8's UCaaS product is solid and competes with the best out there. Their CCaaS product is lagging a little behind in reliability and system stability.
Business response:
Hi Chris! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.7 star rating with 7,487 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.