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8x8
- Technology
- Campbell, CA
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
We have been with 8x8 for 3 years, and I feel that in that time our advancement from where we were technology wise and where we are now has advanced at least a decade. 8x8 has walked me through several complicated projects and made everything work as close to my imagination as possible.
Business response:
Hi Amye! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Service is great. Always fast and quick replies.
Business response:
Hi Mike! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Our 8x8 onboarding team was outstanding!! They were patient, knowledgeable & extremely helpful with project management and deployment. We knocked off one star because 8x8 support is OK. Its a tough shift from our amazging onboarding team to an answer desk that typically gives the same answer Google gave me.
Business response:
Hi Crystal! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
Overall the product is great. Especially for remote users. Admin features can be complex and sometimes when you call for support, it is hard to understand the person speaking with you.
Business response:
Hi Killian! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
I enjoy using 8 x 8 as our call center platform but I do wish the VCC and the VO could be combined into ONE system!!
Business response:
Hi Derek! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
Lowered the TCO. Added UCaaS features for meetings and collaboration.
Business response:
Hi Dan! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
Keeps updating for added features
Business response:
Hi Jolene! Thank you so much for reaching out and providing wonderful feedback about our service! Have a nice day.
Pros: 8x8 has a very good product with just the right amount of features that our company needs. They have very little downtime and Maintenance usually takes place on the weekends. Support is quick to respond but often slow to resolve issues. Overall, I’d give them an A-. Cons: Billing outside of the US is extremely complicated to understand. If your company is in the US only, then you may be fine. But, in Europe, and especially in Asia-Pacific countries, you might find some overspending. Depending on the user’s calling hab... read more
Business response:
Hi Brianz! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!
A solution which fits our internal back-office functional requirements and with the ability to mix n match client licenses offers to our Customer supplier contact centres a true Unified Customer Experience
Business response:
Hi Tony! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.7 star rating with 7,487 reviews.
When is 8x8 open?
8x8 is closed now. It will open tomorrow at 8:00 a.m.