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8x8
- Technology
- Campbell, CA
About this business
Fantastic 8x8 Life saver!
Good customer service.
Well over the last 6 to 8 weeks we have experienced some outages and were told this is because of upgrading equipment. When 8x8 upgraded their audio stack we could not even use the most recent VOD over a VPN connection, we had to use an earlier version. After that was resolved we experienced outages approx. 2 more times where we were unable to use VOD at all. As a company with our own call center and support approx. 30,000 customers when our phones are down our business is down, and it makes us look bad. We have been wit... read more
Business response:
Dear Larry, Thank you for being a loyal 8x8 customer. We sincerely value your feedback on your recent experiences with VOD. Your feedback has been shared internally, and I know our support team is working with you directly to get this resolved. During the past few weeks we have been making several major changes and improvements to VOD. During the upgrade cycle, this inadvertently introduced some temporary instability issues for some users. We have isolated and addressed the root cause of these issues. We are very proud ... read more
Very Good, courteous and helpful
Pros: HIPPA compliant. Conferencing, inexpensive phone Cons: not user friendly, too many logins to keep track of, not easy to set up conferencing or faxing. Can not use contacts for faxing, can not email faxes / fax emails.
I very much appreciate your services. My only concern is the rate of increase in monthly rates.
8X8 is a great solution for small business! They make sure we never miss a call and ensure professionalism at all times. Don't know what we'd do without 8X8. Thanks for providing this great solution to our many needs.
On Friday October 2, 15 I spoke with Dennis V from the Reno office. He was most helpful to me. He was very knowledgeable about the system and how to correct or work the system. I would highly recommend Dennis for any trouble shooting you may have. Thanks Connie Humphrey
I am a phone system dunce running a small tech company. When we started up our business, we envisioned one phone configuration. As expected, over time, that configuration was no longer optimal. I waited and waited to address this as I expected the reconfiguration to be a bit like childbirth. To my pleasant surprise, when I called 8x8 tech support the young lady on the phone was amazingly supportive and took the time to walk me through all the changes that needed to be made in our phone configuration - and there were a lot. I... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.