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8x8
- Technology
- Campbell, CA
About this business
I ported my numbers away from 8x8 but they continued to bill my credit card for over a year and a half. Other companies like Verizon and Vonage close an account and discontinue billing once numbers are ported. This is a disreputable practice.
Business response:
Hi Mark. As stated in our Terms and Conditions, which our sales agents provide and ensure you have agreed to, you must contact us to request your desire to cancel a number or ported numbers otherwise the service remains active. Our T&Cs can be found and reviewed on our website at anytime. If you have any questions about this, please don't hesitate to email us at social@8x8.com.
Worst customer service experience I ever had. I've called for weeks to get resolution on charges my sales rep lied about. Some guy named andrew said he would call back and never did. They also will Draft your card without permission and refuse to take it off the draft. Worst voip company to deal with. If your an insurance agent stay away!
Business response:
Thank you for bringing this to our attention. We apologize that you have not been assisted as promptly as we would like. Your concerns do matter to us and we would like to show you that. Please send us an email at social@8x8.com and we'll get you that resolution you seek.
This company is a joke as the tech support people are clueless in that they tell you they have to restart your system because of errors. This leads me to believe many flaws exist in their system. Furthermore the way their system is designed, you will end up calling them endlessly to get issued resolved because default settings exist that you don't know about so your phone system does not operate properly. In addition the iPhone app is very outdated and not user friendly as when a call comes in you can't actually take ... read more
See if you will really publish this the truth Had this company for over 15 years terrible quality but did not use the two home lines much Doubled rate I cancelled and they had my credit card on file and kept billing me Look at consumer affairs office on the web It is terrible make sure if you get one sent to you the cancellation and terms as they really are crooks and could care less about the customer. They take forever to port lines to another company so they can go into the next billing cycle Beware incredible deceiving c... read more
billing office opens at 10am NY time. I am having a difficult time deleting payment card on file. I used a card once and now it cant be deleted from my billing profile. Endless loop in phone tree. Rude customer service. When making a call, the recipient is connected before the caller. So the caller waits while the recipient has already said hello and is waiting for the caller to speak. And when the caller speaks, the recipient always asks, did you not hear me when i answered? technical support said talk to my internet ser... read more
Business response:
Thank you for your feedback! After having your account reviewed by our support team, we can confirm that the credit card you wanted removed has been deleted and your other issues have been escalated to our Tier 2 team. We'll be following up with you to close those concerns.
If i could give a 0 star review i would. The service was a nightmare to set up in the beginning. The techs were horrible but i was locked into a contract. After months we finally got bad service and sound quality. I switched to Vonage after 1 year as no one from 8x8 told me the price would double. I saved over 3000 a year and have a lot better sound quality. When i went to cancel they said i had to give 30 days but because it was already billed for Jan they were charging me February as well. oh and $1330 early termination fe... read more
Business response:
Ryan, your perception of us means everything. Please send us an email at social@8x8.com as we would like to discuss in further detail with you the events leading up to your cancellation. Please know that information on the closure of your account can be found in our Terms and Conditions and that your sales rep would of had you acknowledge the T&C's before the start of your service. We can definitely go over the T&C's if you have any questions.
Lackluster support. Not very helpful. The few times I've created a ticket translated to we can't help you, call us instead. How helpful is that? What's the point of sending an email to support if the only response is call instead. Why not lets setup a time to discuss the issue further. Very disappointed so far with support.
Business response:
Hi David. We appreciate the feedback and we'll be more than delighted to setup a phone call for you at your convenience. Please send us an email at social@8x8.com with your account information. We'll take care of the rest.
8x8 has the absolute worst customer service I have ever dealt with. My experiences with them have been horrendous and more importantly, very time consuming. I spend more time trying to get information out of them than the savings are worth, then only to be told that they can't help me. They are receiving one star from me, only because that is the lowest I can give them.
Business response:
Ashleigh, your experience is contrary to what we want our customers to have and not the norm. Please send us an email at social@8x8.com so we can get more insight into your concerns and assist in rectifying.
Stay Clear at all costs. No support, over bills - asked for it to be dropped and lowered down to bare bones for remained of the 30 days in OCTOBER 15, 2015, does not cancel, they didn't do it, Billed again November 2, 2015, November 27 asked again to cancel, they didn't do it - and have confirmation email of pending cancel in 30 days of the date of email. December 2, 2015 billed again., cancel day passes on December 27, 2015 by the email, and oh wow guess what.... charged again January 2, 2016 Called in 2x, got cut off 2... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 8:00 a.m.