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8x8 Contact Center
About this business
How to get in love with 8x8 Use Cases and Deployment Scope - As an FNOL agent, 8x8 is my day-by-day system to get in contact with customers and resolve their issues, file claims, or answer any questions regarding claims. Until today I haven't had any problems with the system, so good so far is an excellent tool to use in this department, easy to use in all ways, but my favorite is joining lines. At the company, we used to have a different system for calls that wasn't that easy or clear to use. So at this moment only good com... read more
Thank you for providing us with this excellent service Use Cases and Deployment Scope - We use it to take incoming claim calls. It addresses our need to be able to communicate with our callers. We use it to communicate amongst ourselves as well. Pros - Allows for easy communication between callers and our department -Allows for easy communication internally Cons - I've noticed the system occasionally will struggle to work. Possibly just improving and updating the system it runs on so it is easier for the program to run. Like... read more
USER FRIENDLY AND INFORMATIVE Use Cases and Deployment Scope - I USE 8X8 ON A DAILY BASIS TO TAKE CALLS. I ALSO USE IT TO MONITOR AND SET QUEUES IF AND WHEN NEEDED. IT PROVIDES A LARGER SCOPE OF ACCESSIBILITY IN BEING ABLE TO NOT ONLY MONITOR CALLS BUT ALSO HAS A WIDE RANGE OF REPORTING DATA THAT IS VERY USEFUL. Pros - DATA FOR REPORTING -MONITORING -USER FRIENDLY FOR THE MOST PART Cons - REQUIRING THE USER TO BE LOGGED INTO THE APP AND THE AGENT IN ORDER FOR THE AGENT TO FUNCTION -BEING ABLE TO PLACE CALLS ON HOLD ON THE AG... read more
great and trust worthy Use Cases and Deployment Scope - I contact clients and claimants to provide information regarding the inspection of their property that needs to be evaluated. I contact other members of staff to get information regarding files that need to be sent through each department. I get contacted by members of staff to send files needed for workflow Pros - text messages are sent with ease -messaging between departments is fast and through -call flow is reliable, call loss is minimal Cons - set up and troublesho... read more
Truthful and my personal opinion! Use Cases and Deployment Scope - I really enjoy using this program, it's fast and easy to use. It has made my job a lot much easier with this new program. Pros - Sending messages to other members and receiving messages back is very fast. -The calls are very clear when calling and receiving them. -Response time for assistance is incredible. Cons - When trying to transfer sometimes the option gets stuck so we are unable to connect calls in between Likelihood to Recommend - I really enjoy this ... read more
8x8 Pros and Cons Use Cases and Deployment Scope - I use this system on a daily basis to handle our incoming and outbound calls in assisting our customers and offices alike. I also use this system to message our agents or coworkers in other departments for assistance. Pros - Modern -User-friendly Cons - Having to use the agent and the WOD separately -Calls disconnecting easily Likelihood to Recommend - When placing a customer on hold through our agent, and searching an adjuster name through our WOD, it would be easier to be ... read more
8x8 Contact Center has been a great product for us Use Cases and Deployment Scope - We use the 8x8 Contact Center to distribute and manage calls in our client service department. It helps us manage calls, as well as allows supervisors to monitor employees, see productivity reports, and based on those, allows our staff to continually improve call quality and customer relations. We have about 45 agents using the contact center, with 5 supervisors. This has allowed our client service department to grow and work remotely as well... read more
8x8 Contact Center solid choice for Contact Centers Use Cases and Deployment Scope - Consulting contact centers using 8x8 Contact Center because it is a single pane which has the best seamless integration with Microsoft Teams I have seen on the market. Teams is very responsive, and the product is incredibly scalable. Pros - Contact Centers -Corporate that uses Teams for communication. Cons - On the website, small businesses can sign up for service, but you need approval which takes a few days. Likelihood to Recommend - Anyon... read more
8x8 Contact Center is the best solution to work remotely everywhere! Use Cases and Deployment Scope - I use 8x8 Contact Center on a daily basis since we are a CC and 1st Tier support, since 8x8 Contact Center works on the cloud it's very easy to use it everywhere and even from any kind of device. We switched from a different application for which a VPN was needed and due to lack of updates kept crashing often. 8x8 Contact Center works like a charm making easy our job. Pros - Available in Multiple Platforms like Windows, Andr... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.2 star rating with 381 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open at 9:00 a.m.