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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
8x8 Pros and Cons Use Cases and Deployment Scope - I use this system on a daily basis to handle our incoming and outbound calls in assisting our customers and offices alike. I also use this system to message our agents or coworkers in other departments for assistance. Pros - Modern -User-friendly Cons - Having to use the agent and the WOD separately -Calls disconnecting easily Likelihood to Recommend - When placing a customer on hold through our agent, and searching an adjuster name through our WOD, it would be easier to be ... read more
8x8 Contact Center has been a great product for us Use Cases and Deployment Scope - We use the 8x8 Contact Center to distribute and manage calls in our client service department. It helps us manage calls, as well as allows supervisors to monitor employees, see productivity reports, and based on those, allows our staff to continually improve call quality and customer relations. We have about 45 agents using the contact center, with 5 supervisors. This has allowed our client service department to grow and work remotely as well... read more
8x8 Contact Center solid choice for Contact Centers Use Cases and Deployment Scope - Consulting contact centers using 8x8 Contact Center because it is a single pane which has the best seamless integration with Microsoft Teams I have seen on the market. Teams is very responsive, and the product is incredibly scalable. Pros - Contact Centers -Corporate that uses Teams for communication. Cons - On the website, small businesses can sign up for service, but you need approval which takes a few days. Likelihood to Recommend - Anyon... read more
8x8 Contact Center is the best solution to work remotely everywhere! Use Cases and Deployment Scope - I use 8x8 Contact Center on a daily basis since we are a CC and 1st Tier support, since 8x8 Contact Center works on the cloud it's very easy to use it everywhere and even from any kind of device. We switched from a different application for which a VPN was needed and due to lack of updates kept crashing often. 8x8 Contact Center works like a charm making easy our job. Pros - Available in Multiple Platforms like Windows, Andr... read more
Speedy help when you need it Use Cases and Deployment Scope - 8x8 Contact Center is being used by several clinics and will eventually be used in all that have [the] capability to run VOIP. It will help all VCA clinics be on the same phone system [creating] greater technical support when needed. Pros - We love the support -The online portal is helpful Cons - Single contact person for manager only Likelihood to Recommend - 8x8 Contact Center [is] very well suited when we have a routing issue or technical issue. We have not had... read more
No better unified system for contact center needs Use Cases and Deployment Scope - We use 8x8 for all of our cloud communication and cloud center needs throughout the company. We find it a valuable aspect of operations within our business as the cloud communication piece has been crucial for our sales team to operate in the hybrid environment that COVID has thrown our way. For the contact center, it helps us to locate the needs of our customers in a simple way that saves both time and efficiency on the back end of our proces... read more
No better unified system for contact center needs Use Cases and Deployment Scope - We use 8x8 [Contact Center] for all of our cloud communication and cloud center needs throughout the company. We find it a valuable aspect of operations within our business as the cloud communication piece has been crucial for our sales team to operate in the hybrid environment that COVID has thrown our way. For the contact center, it helps us to locate the needs of our customers in a simple way that saves both time and efficiency on the back ... read more
When autonomy and Customer Support are of equal value to your organization. Use Cases and Deployment Scope - We rolled out 8x8 [Contact Center] for our entire Agency at the end of 2020. As a call center operation we found 8x8 [Contact Center] to provide of more autonomy then our prior telephony company. This afforded us the capability to make quick changes on our own, add submenus to our IVR, and build new queues. This was something that we did not have the capability to do with the prior company, and had to wait for them to... read more
8x8, The Best VoIP for small companies or startups! Use Cases and Deployment Scope - 8x8 is our inbound & outbound VoIP option. We use 8x8 for sales, support, billing calls and texting. Some of our C-Suite uses the service for communication between departments but it's mostly an inbound sales comms solution. Pros - Analytics are easily legible and accessible with the right permissions. -The cell phone app is a game changer for on the go sales/support. -Having text messaging to a separate company mobile number is awesome. Con... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 327 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is closed now. It will open tomorrow at 9:00 a.m.