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8x8 Contact Center
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
No better unified system for contact center needs Use Cases and Deployment Scope - We use 8x8 [Contact Center] for all of our cloud communication and cloud center needs throughout the company. We find it a valuable aspect of operations within our business as the cloud communication piece has been crucial for our sales team to operate in the hybrid environment that COVID has thrown our way. For the contact center, it helps us to locate the needs of our customers in a simple way that saves both time and efficiency on the back ... read more
When autonomy and Customer Support are of equal value to your organization. Use Cases and Deployment Scope - We rolled out 8x8 [Contact Center] for our entire Agency at the end of 2020. As a call center operation we found 8x8 [Contact Center] to provide of more autonomy then our prior telephony company. This afforded us the capability to make quick changes on our own, add submenus to our IVR, and build new queues. This was something that we did not have the capability to do with the prior company, and had to wait for them to... read more
8x8, The Best VoIP for small companies or startups! Use Cases and Deployment Scope - 8x8 is our inbound & outbound VoIP option. We use 8x8 for sales, support, billing calls and texting. Some of our C-Suite uses the service for communication between departments but it's mostly an inbound sales comms solution. Pros - Analytics are easily legible and accessible with the right permissions. -The cell phone app is a game changer for on the go sales/support. -Having text messaging to a separate company mobile number is awesome. Con... read more
8x8 Contact Center definetly worthwhile!! Use Cases and Deployment Scope - 8x8 Contact Center is used within my department, and has added flexibily that we did not have before switching to this product. I manage a team of nine Care Center employees that handle several types of media transactions all within the 8x8 Contact Center platform. With this being a cloud-based system we have been able to flex and allow employees to work from home without having to make any internal changes to our server like we did before when we use... read more
8x8 Contact Center definetly worthwhile!! Use Cases and Deployment Scope - 8x8 Contact Center is used within my department, and has added flexibily that we did not have before switching to this product. I manage a team of nine Care Center employees that handle several types of media transactions all within the 8x8 Contact Center platform. With this being a cloud-based system we have been able to flex and allow employees to work from home without having to make any internal changes to our server like we did before when we use... read more
8x8 equals 10! Use Cases and Deployment Scope - Sparkhound utilizes the 8x8 Contact Center platform in two primary business units within the company, our 24x7x365 IT Service Desk and our Customer Service Call Centers. In each instance, we take advantage of the flexibility and scalability of the 8x8 platform to help us develop customized solutions that meet the needs of our clients. Whether it be creating custom IVR scripts, complex workflows or highly detailed reporting, we are able to complete the tasks at hand and deliver ... read more
8x8 Contact Center, always there and always delivering! Use Cases and Deployment Scope - 8x8 Contact Center is being used heavily within our company. The usage spans across multiple practices and we're handling well over 2 million minutes a month through this service. Pros - Quick to respond to requests when we have very last minute needs. -Easy for us to create new call trees on the fly and adjust when volume spikes. Cons - Currently, we are on the older framework and reporting in that area could be improved. I assume when ... read more
I Highly Recommend 8x8 Contact Center - A+ Use Cases and Deployment Scope - 8x8 Contact Center has been our choice for internal and external communications for over 8 years. With COVID-19 we first needed to shrink and then greatly expand our number of employees. It's so nimble that we were able to add 200+ employees seamlessly and efficiently. In addition, we were able to use 8x8 Contact Center's platform to allow our full remote workforce to communicate via instant messenger and over video for both our one on one communicat... read more
8x8 Contact Center review - Inbound only Use Cases and Deployment Scope - I only have experience with inbound call centers. The 8x8 Contact Center is cloud based and nimble. The call center business hours scheduling and holiday setup is straight forward and can handle multiple future dates. Real world scheduling is about a once a QTR activity. The call routing to call center agents is flexible and can be updated by the agent making it "low maintenance" from an administrative point of view. Also has a dashboard, SLA's, and re... read more
Frequently asked questions about 8x8 Contact Center
How is 8x8 Contact Center rated?
8x8 Contact Center has a 4.4 star rating with 317 reviews.
When is 8x8 Contact Center open?
8x8 Contact Center is open now. It will close at 6:00 p.m.