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A-1 Self Storage
- Self Storage
- San Jose, CA
About this business
Location details
3260 S Bascom Ave, San Jose, CA, 95124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I love this storage and customer service is amazing and Louis is amazing and funny and armando help us out a lot as well and you need to come here.
Business response:
We're thrilled to hear that you had a great visit to A-1, Isabel! It was such a pleasure meeting you and finding the right storage solutions for your needs.
great and fast service. they matched the online price when I wasn't able to get the online pay to work.
Business response:
Thank you so much for taking the time to rate your experience, Natalie! We're always happy to help.
This place was well priced . I was happy and they gave me the first month free . It's so expensive these days to move anything helps . Price was 249 a month
Business response:
Welcome to A-1, Julie! We really appreciate you taking the time to share your experience with us. Be sure to let us know if you need any more help moving into your storage unit. We're happy to help!
I first discovered A-1 Storage here on yelp about 8 months ago when I moved here and needed to put most of my stuff in storage. After reading the reviews, it was fun to meet "The Louis" in person... he really is a great guy! Super friendly and helpful. I was nervous about the prices being higher than some of the other storage facilities that I considered, but at the end of the day, the most important thing was that I felt like my stuff would be safe here (unlikely to get stolen or damaged) and it was convenient to access.... read more
Business response:
Thank you so much, Penelope. We value your business & appreciate that you've taken the time to share your experience!
If you're looking for a great facility that has a friendly, professional and knowledgable staff such as LEANNA, this is the place for you. Every time we have gone in to inquire about our options and pricing, she has been very helpful to address all of our concerns/ questions. This is my very first review and I specifically set up the profile to acknowledge her outstanding customer service.
Business response:
Thank you so much for taking the time to review us, Aaron! We appreciate your feedback. We'll be sure to forward your kind comments to Leanna.
Both Luis and Terry (S Bascom) have always gone above and buying to help me and anyone else I have seen come in looking for secure storage for their personal belongings. I have been an A-1 customer for over 20yrs. I have been to other storage locations I believe the S Bascom location is the best I have experienced.
Beware of deceptive pricing and unprofessional customer service! I moved to San Jose in February 2025 and chose A-1 Storage based on what appeared to be a fair $75/month rate after providing proof of insurance. I was told I'd receive a $14 credit on my next bill. Instead, in March, I was charged a $14 "Customer Protection Plan" fee. When I flagged it, the manager (Luis) falsely claimed I hadn't submitted insurance--even though I had. On move-in day, the front desk had already called me in twice to fix paperwork they had ini... read more
Business response:
Thank you for your feedback, Brittany. Our Area Manager, Anjuli, will be reaching out to you to discuss your concerns. We're looking forward to discussing your experience with you!
We have rented here for last 6+ years. Always been happy with clean facilities and good customer service. Lately, there have been no trolleys. I have gone up and down on every floor with no success. One time, I found one on the other end of building. Next time, I walked to office and someone got 2 trolleys from other side. Today same thing. When I called office, I was told he was busy with another customer and they have 20 trolleys, and I can walk around in wind and rain and find my own. Really? Should it be the responsibili... read more
Business response:
Hi Deepa! We appreciate you taking the time to leave us a review. We understand your frustration during your last visit. We assure you that we regularly reposition our carts that are at the facility so they are spread out and easy to find, however, during busy times it is possible for all of them to be in use, or in different areas. We also assure you that our staff are always willing to help you find a cart, however, they must do so after they help customers they are already attending to. We thank you for your understanding... read more
Exceptional staff. Friendly, knowledgeable and customer oriented. Clean and well maintained. Great prices. Used them for 4 yrs.
Business response:
Thank you, Elena! The highest honor we can receive is your continued business. It was a pleasure serving you for the past 4 years.
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.8 star rating with 272 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is open now. It will close at 6:00 p.m.