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A-1 Self Storage
- Self Storage
- San Jose, CA
About this business
Location details
3260 S Bascom Ave, San Jose, CA, 95124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Beware of deceptive pricing and unprofessional customer service! I moved to San Jose in February 2025 and chose A-1 Storage based on what appeared to be a fair $75/month rate after providing proof of insurance. I was told I'd receive a $14 credit on my next bill. Instead, in March, I was charged a $14 "Customer Protection Plan" fee. When I flagged it, the manager (Luis) falsely claimed I hadn't submitted insurance--even though I had. On move-in day, the front desk had already called me in twice to fix paperwork they had ini... read more
Business response:
Thank you for your feedback, Brittany. Our Area Manager, Anjuli, will be reaching out to you to discuss your concerns. We're looking forward to discussing your experience with you!
We have rented here for last 6+ years. Always been happy with clean facilities and good customer service. Lately, there have been no trolleys. I have gone up and down on every floor with no success. One time, I found one on the other end of building. Next time, I walked to office and someone got 2 trolleys from other side. Today same thing. When I called office, I was told he was busy with another customer and they have 20 trolleys, and I can walk around in wind and rain and find my own. Really? Should it be the responsibili... read more
Business response:
Hi Deepa! We appreciate you taking the time to leave us a review. We understand your frustration during your last visit. We assure you that we regularly reposition our carts that are at the facility so they are spread out and easy to find, however, during busy times it is possible for all of them to be in use, or in different areas. We also assure you that our staff are always willing to help you find a cart, however, they must do so after they help customers they are already attending to. We thank you for your understanding... read more
Exceptional staff. Friendly, knowledgeable and customer oriented. Clean and well maintained. Great prices. Used them for 4 yrs.
Business response:
Thank you, Elena! The highest honor we can receive is your continued business. It was a pleasure serving you for the past 4 years.
horribly unprofessional, and in my experience, their insurance is a scam. highly recommend getting your own insurance, or, better yet, using a different facility. my unit was on the second floor. when i moved in, the lift was broken. when i moved out, the lift was broken and i had to pay movers extra for having to use the stairs. any time i needed access help or had a question, the manager luis was "out of town" and all of the representatives were out of office on their 2+ hour lunch. there was damage to brand new outdoor fu... read more
Business response:
Hi, Shannin. We understand that it is frustrating when situations like this occur. As promised when we followed up with you, we thoroughly inspected the roof and could not find any marks indicating that there was a green/blue liquid present. If you do have any photos or more information to share with our team, please feel free to reach out to us. Best, A-1 Self Storage
Kay is amazing ! Thanks for the great customer service! Made my last 8 months here very smooth
Business response:
It's so great to hear that you enjoyed your visit to A-1 Self Storage, Matt! We look forward to seeing you again soon.
Great customer service Unit convenient & clean Security was optimal Had the unit for 3 years & never had an issue with them!
Business response:
Thank you so much, Marjan! We are so happy to hear that you enjoyed your visit to A-1 Self Storage.
Friendly service, clean facilities, easy to reserve, and get started moving. Louis & Tony are top notch!!
Business response:
Krissy, we're glad to hear you enjoyed your visit! Thanks for sharing your feedback with us.
I have rented a few storage spaces from other companies and honestly this is by far the best place to trust your belongings to. Fantastic customer service from louis & the rest of the staff. Very clean and secure.
Business response:
Patrisha, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for storing with A-1 Self Storage!
I went to go some moving supplies and the man there name louis helped me carry my boxes to my car. They gave me a discount of 25%off for 10 or more items. The office was supper cleaned, I'm sure the storages are cleaned with great price go and check it out and ask for Louis
Business response:
Joanna, thank you for your kind words and this wonderful review!
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.8 star rating with 275 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open at 9:00 a.m.