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AAA Smart Home Security

4.8

About this business

Location details

8312 S Hardy Drive, Tempe, AZ, 85284, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 7:00 p.m.
Tue7:00 a.m. to 7:00 p.m.
Wed7:00 a.m. to 7:00 p.m.
Thu7:00 a.m. to 7:00 p.m.
Fri7:00 a.m. to 7:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
SunClosed
4.84,757 reviews
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Ana H.'s profile image
Ana H. 
rating
2 years ago

They are only good for insurance, once the system reaches its data camera stops recording. Then you have to pay for extra data. I took off the AAA doorbell and replaced it with the ring doorbell. Don't waste your money buy the ring and go with another security company. 

Business response:

Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information. 

Sandra O.'s profile image
Sandra O. 
rating
2 years ago

We recently had Aaa Smart home security installed at our home in Alamo. Doug Khalil was our technician and boy were we glad. He was very experienced and professional. Without him we would not have had our security system installed in one day. It was pouring rain and Doug got all our outdoor cameras installed along with the smart door locks, thermostat, smart doorbell camera and many extras. Thank you Aaa for hiring such great professionals. A a big thank you to Doug. Happy in Alamo 

Business response:

Thank you so much for your kind words! We are so glad to hear your installation went so well. Please let us know if we can be of further assistance. 

Jennifer C.'s profile image
Jennifer C. 
rating
2 years ago

My husband and I recently had a full house Smart Home security system installed by Philippe, Billy, and Ying from AAA Smart Home and they were fabulous. They were responsive, knowledgeable, walked my husband and I through all the options for our security system and did not add on any unnecessary features. Philippe and Billy did a thorough job in the install, left everything very clean and did a great tutorial on how to use the system and the app. If you are just moving into your home or looking for a new security system, I s... read more

Nelam K.'s profile image
Nelam K. 
rating
2 years ago

We switched over from ADT to AAA. I already had AAA for my car and house insurance, and they were offering a much lower monthly rate all while offering a lot more services. The customer service representative on the phone was very helpful and thorough in explaining how the change will happen, when, and the costs. There were no hidden fees. The technicians that came out: Tarek, Jason and Anthony were amazing. They got the job done quickly and effectively. Tarek really took the time to make sure we understood our new system. O... read more

Business response:

Thank you so much for your feedback! It truly made our day. 

Roxanne C.'s profile image
Roxanne C. 
rating
2 years ago

Let me start by saying thank you!! I feel safe in my home now because of AAA home security system. I just want to say how professional Brandon and Tarek where and how knowledgeable they where with AAA product best installation experience I have ever had!!! 

Business response:

Thank you for taking the time to share your experience! We really appreciate it. 

Sheela K.'s profile image
Sheela K. 
rating
3 years ago

Michael Martinez, did an awesome job installing my new home system. Very detailed, explained all the components to the system. Very pleasant to work with. Ask for him when you get your system installed. 

Business response:

Thank you for your feedback Sheela! We really appreciate you taking the time to share. 

Cathy D.'s profile image
Cathy D. 
rating
3 years ago

AMAZING! i can't say anymore about the installation. Doug and Billy gave me a call and let me know their ETA so I knew how far they were. They came in and were very professional throughout our conversation. They walked the house with me and I gave them my input and they helped me with their professional advice as well. We agreed on the layout and off to work they went. QUICK AND EFFICIENT. Their installation work was clean with minimal holes and I loved that. Thank you Doug and Billy for your amazing work today. You guys wer... read more

Beverly D.'s profile image
Beverly D. 
rating
3 years ago

We have been longtime customers (dating back to the Safeguard days) at multiple houses we have owned. We recently moved and yesterday, Alex and Rudy installed a full new system at the house, covering every aspect of home and health security. They were great, professional and fun. Their orientation and careful attention to what elements and options would work best for us was very appreciated. Never at any step of the process did we feel oversold. Also amazing how far technology has come! 

Business response:

Thank you for your feedback Beverly! We are so happy to hear your new install went well. 

Catherine K.'s profile image
Catherine K. 
rating
3 years ago

Generally I'm happy with their service, though their website is awful. Can't get copies of invoices/statements. Receipts of payments that come to me via email were unreadable. I reported this and I am told this has been fixed.... but I'll see if that is the case when I get my receipt this month. 

Business response:

Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information. 

Frequently asked questions about AAA Smart Home Security

How is AAA Smart Home Security rated?

AAA Smart Home Security has a 4.8 star rating with 4,757 reviews. 

When is AAA Smart Home Security open?

AAA Smart Home Security is closed now. It will open tomorrow at 7:00 a.m.