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ABC Veterinary Hospital
- Veterinarians
- San Marcos, CA
About this business
Location details
330 Rancheros Drive, Ste 102, San Marcos, CA, 92069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 7:00 a.m. to 5:00 p.m. |
I'm so disappointed in ABC Vets, I have been taking my pets to them since 2006 and unfortunately they have gone downhill in the last few years. It takes 7-10 days now to be seen even if it's an emergency, I cant get a return phone call, meds dont get ordered for days and sometimes not at all if I dont constantly call and remind them. After 3 days of calling I finally got 4 tablets of Cerenia for my senior dog that hasn't been eating to help with his nausea, was charged $80 for 4 tablets, checked Chewy and you can get the ex... read more
Business response:
Thank you for your feedback Mark. I am glad we were able to resolve this over the phone.
I would have put no stars if I could post this review without any stars. This place literally is trying to kill my dog as we speak. She was treated last week for a skin allergic reaction for $260 and now her issue has gotten much worse. She will not even drink or eat water. The worse part. This place did not call me back until I call for the 4th time this week they finally answered and said they were too busy and understaffed today to see my dog Penny even though her issues have gotten much worse since I've taken her in. The... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Jenna . We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (760) 471-4950 and we'd be happy to discuss your experience further and understand how we can do better next time. Thank you, ABC Veterinary Hospital
I have been taking my cats here for 14 years and have always been very happy. However, Dr. Neichin has retired and Dr. Martin has been out on sick leave for several months and it's not clear whether he's coming back or not. Since they've been gone the place has gone totally downhill and there is no competent management. I had a very bad experience a couple of weeks ago. I had an appointment at 10:00. When I got there they still had their covid signs up and nobody could go in so I called as they requested but had to call seve... read more
Business response:
Linda, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
Dr. Neichin retired last month and Dr. Martin is gone. The business has gone corporate. Below are three of over a dozen closure notices in the past two months. It is really sad, we have been happy clients for over five years. I called first thing on a recent Monday morning at 8 a.m. to get my dog in for a UTI, female incontinence. They said they were booked for a week! The office has become completely unreliable. If you want to be able to get reliable and timely medical care for your pet, take your business to another vet.... read more
Business response:
William, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one.
I rarely give one star, but I'm furious right now. I made an appointment for my Bengal online. I received confirmation via email. So on a Sunday afternoon (today) I get a phone call from the receptionist who takes 30 minutes and talking in circles to tell us we don't have an appointment. Apparently the vet we have an appointment with hasn't been there in two months. Except we didn't choose that vet. We simply allowed the online system to get us an appointment, which should have been this week. Now we're being told that h... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Where is Dr Martin? He is the reason we started coming here and now he has been missing for months and they say he may be back in July some time? Also, I get it that it's tough during the pandemic but to be waiting in the car for 1.5+ hours while they examine your pet is ridiculous. I counted at least 9 other cars waiting yesterday. What kind of scheduling is this? And this is the norm. Maybe they are over booking! Also, they close so often for "staff meetings" 3 hours at a time, and inventories as well. Something seems off,... read more
This was hard for me to write given that they helped us with our dog when we were in need a year ago but after our trip on at Patrick's day, our dog has not been the same. I dropped her off for vaccines and stayed in the parking lot (couldn't go in due to covid protocol) and they said she would be out in 15-20 minutes. 45 minutes went by so I called them and they said the vet saw her and she was healthy and somebody would be bringing her out shortly. 2 hours past so my boyfriend called and they said she was coming out (we di... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Cc of the email I sent the office today: As of today, I will be changing veterinarians. I have been a client for over 30 years and am completely offended by your office not approving a medication for my dog based on not scheduling an appointment. I called your office earlier this week to schedule and did not get an answer or an option to leave a message. My pet, Lucy is 14 years old and her prescription ran out as of this morning. I cannot believe you would put her health in danger to make me schedule an appointment. Thi... read more
Business response:
Hello Michele, I am so very sorry that you have had a negative experience with our hospital, however, we hold our hospital and staff to the highest standard of care and would never want our clients to feel as though we are intentionally trying to harm their pet in any way. Most veterinary hospitals require regular exams and bloodwork to monitor the liver, especially in older dogs and in dogs that take Rimadyl long-term. Rimadyl is an NSAID and has rare side effects that can cause liver and kidney problems, so we take precaut... read more
This place is horrible. No clue how they have this many stars. I've been coming to this place with my pets for about 6 months. One of our dogs has been having intestinal issues and has had blood in stool and vomit. After spending over 1200 here for a litany of different tests, they found out nothing. Instead, they told me to switch his food and continue bringing him in for more testing. Yay! So, I took him to Ethos Veterinary for a check up and they ran a few rounds of tests that ABC had recommended they do. Another $400 ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Joseph. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. We hope that Malcom feels better soon with the care you are receiving at ETHOS. If we have the opportunity to treat him again, please do not hesitate to reach out to us. We would love to gain your trust back. Kind Regards, ABC Veterinary Hospital
Frequently asked questions about ABC Veterinary Hospital
How is ABC Veterinary Hospital rated?
ABC Veterinary Hospital has a 4.4 star rating with 1,024 reviews.
When is ABC Veterinary Hospital open?
ABC Veterinary Hospital is closed now. It will open tomorrow at 7:00 a.m.