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Acura of Peoria
- Car Dealers
- Peoria, AZ
About this business
Location details
9190 W. Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Worst place to get your acura parts from there. Quality of the parts made my issue with emission system worse because if the very poor quality. And the return policy is nit clear on the website, so there is no return unless you didn’t open the product so how do you know it’s bad quality and not working ? By magic plus you pay for the return cost. Good luck with the bad quality bad parts and bad customer service.
Business response:
We are sorry to hear about the issues you've encountered with the parts and our return policy. We strive to ensure our customers receive quality products and clear information. We’d like to address your concerns directly and work towards a resolution. Please contact Vince Hancock, our Service Director, at 623-523-0870, and he will assist you with this matter. Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction.
My own experience and subsequent review are based on pricing, lack of upfront transparency, and unnecessary add-ons that inflated the advertised price of the car by 22.5% (not including taxes, title, and registration). Today I was interested in the Nissan Altima. Dealer neglects to show the final price, but once you supply an e-mail and go through that inconvenience, you are then provided with the final price OTDP So what is in the fine print? ZakTek Basic: (Product for paint protection) ZakTek Interior: *Club Plus: (details... read more
I live out of state and purchased a car from this dealership. I paid cash and my son picked up the car. I did not receive the title to the car and they have told me they do not have it and are trying to get it from another state. What respectable dealership sells a car they do not have the title for? I have no timeline of when or even if the title is clean. I would steer clear of this place, especially Victor!
Business response:
Thank you for bringing this matter to our attention. We're sorry to hear about your experience. We understand how important it is to have the title promptly, and this situation is not reflective of the standards we strive to uphold. To address this issue as quickly as possible, please reach out to Jessica in Customer Service at 833-796-1425. She will be able to provide you with the necessary updates and work towards resolving this matter to your satisfaction.
Worst experience I have ever had at a dealership. Salesman had every excuse for why the AC was not great on a 2-year-old car. When it came to price suddenly a used car went up over $3000 in extra "options" that could not be removed from a used car, and they refused to work on price at all. Bait and switch on the sticker price as they said the online price was just "not updated yet". I would never recommend this place to anyone with these shady practices. Should be illegal to post a price online and not disclose there are ext... read more
Dealership refused to cancel/refund an add-on warranty. I bought the car 10 days ago and the contract says the warranty is cancellable within 30 days of purchase. I consider this to be unethical and illegal and am looking into legal options to reverse the transactions. Avoid this dealership at all costs.
Watch out for these guys. Was in need of a car after an accident and didn't have a whole lot of time. Car was advertised on-line at reasonable price. I flew from out of town to buy. Upon arriving, Acura jacked up the price with extras they refused to remove and insisted I Had to finance with them or pay even more even though I had other options. With costs of flying, hotel, etc. I made an economic decision to go ahead and buy. Car is fine. However, this felt like a bad bait and switch. If you are not going to actually sell t... read more
Business response:
Our full pricing can be found on both our website utilizing our digital buying tools as well as the physical sticker. We’d be happy to discuss the final deal in greater detail. Please contact Jessica in Customer Service at 833-796-1425 at your earliest convenience to discuss this further.
Poor experience, vehicle had a loud noise from the back during the test drive - was told the noise was from the new snow tires installed. Brought back 2 weeks later and ended up paying $2800 in repairs for damaged right & left lower arm and rear struts, was told by Service the car should have never left the lot. Also advised I bought a 'lower end car' (very insensitive), apparently my money for a used car had no value whatsoever.
Business response:
We’re disappointed to hear this feedback as our vehicles undergo thorough safety inspections prior to sale. We’d like to look into this further, please contact Jessica in Customer Service at 833-796-1425 at your earliest convenience.
Brought my 2017 Acura RDX in with a brake issue. I explained that I had replaced the rotors on the car twice and that was not the reason the brakes shook the wheel when braking. $185.00 later they came back that the 2 day old rotors were warped and wanted to do a complete brake job for $1500.00. Drove away upset and started reviewing the issue myself. Replaced the calipers and found that the left one was not functioning properly and replaced the front calipers and the problem went away. Got a call from Melanie and wanted to ... read more
If I could give Acura of Peoria zero stars I would. I called and made an appointment to view a car and was texting the sales associates to confirm status as we were driving down from Prescott. Not only did we not get any notice that the car was sold, but the front desk sales associate told us he would call us back with the status and never called back. Huge waste of time. Don’t trust Acura of Peoria, they don’t respect their customers. You should take your business elsewhere!
Business response:
Ben, we’re disappointed to hear there’s been miscommunication with our team regarding your sales inquiry. We’d like to speak with you directly to apologize and see what we can do to reconcile the situation. Please contact Jessica in Customer Service at 833-796-1425 at your earliest convenience to discuss this further.
Frequently asked questions about Acura of Peoria
How is Acura of Peoria rated?
Acura of Peoria has a 4.5 star rating with 5,733 reviews.
When is Acura of Peoria open?
Acura of Peoria is open now. It will close at 8:00 p.m.