Airpark Dodge Chrysler Jeep

dan.speck1 

on DealerRater

10 months ago

Came in for my 2nd Jeep Wave free oil change. Since it was the 2nd I thought they would have that figured out but tried to charge me $167. On the invoice was an additional $20 charge for C500 oil additive. I did not ask for additive and I do not want additive in my engine oil. I'm very disappointed in this attempted upcharge. 

honurock 

on DealerRater

10 months ago

Never received a call when done . When I finally called to see if done I was told "ready , pick it up" , and five min later I received a text saying more service recommended for 30K mile . That's what I brought it in for ( plus LOF ) and it was in shop for plenty of time to get the extra done . I was quite annoyed at the lack of communication , and waste of time . When I got home I then received an email saying " we recommend more service" . That was a little late . 

RMCCABE1547 

on DealerRater

10 months ago

Richard was attentive and responsive. X X X X X X X X X X X 

rdobbs0 

on DealerRater

10 months ago

Our jeep was returned to us with the same issue as what it went in service for. Very disappointed 

Benjahan 

on DealerRater

a year ago

I recently had a terrible experience at Airpark Dodge Chrysler Jeep RAM. I walked into the dealership pre-approved for a loan from my credit union, a fact I explained to two different people there. However, when I sat down with the financial department, they attempted to push me into using their internal finance company instead. Despite me reiterating that I was pre-approved through my credit union, which I've used for over 25 years, the finance person acknowledged this and then never brought it up again. He quickly had me s... read more

Benjahan 

on DealerRater

a year ago

I walked into this dealership pre-approved for a loan from my credit union, which I explained to two people there. After sitting down with the financial department, I found out they were trying to use their internal finance company. I told him again I was pre-approved through my own credit union that I had bought my first car through 25 years ago. He acknowledged that and never talked about it again. He just had me sign the paperwork and then rushed me out. They didn't go over anything about the car or loan terms. I figured ... read more

Trinity T 

on DealerRater

a year ago

I tried to reach out to a general manager to discuss all of the issues I have had with this dealership from the get-go but of course I never got a call back. So, I'll just post my experience on multiple different platforms. On 4/15 my husband and I came to Airpark to look at their inventory of Ram Power Wagons. This is a 70+ mile round trip drive for us but we were willing to go because the one positive thing I can say is that they do have good inventory. The entire experience with our salesman, Shane and his "finance manage... read more

mousebenn 

on DealerRater

a year ago

For 14 years i have been taking my Challenger to Airpark for service and repairs. This time i am extremely disappointed and have had the worst service adviser ever! Richard Small told me that if brought my car in on Friday and left it over the weekend, it would be repaired and i could pick it up Monday. That was the first lie. When i messaged and asked the status of my car his reply was " stand by". Not what a car owner wants to hear. Finally, Monday after me hounding him for an answer he tells me the part needs to be ordere... read more

Mahi 

on DealerRater

a year ago

Flew from San Jose to check out a convertible car, put a $1000 deposit to hold the vehicle and the convertible top was not functional when I arrived. The GSM would not return the deposit because I did not ask if the top was working before I came, even though the online ad clearly states power convertible roof. Shady business practices preformed here, no regard for customer satisfaction. GSM and sales guy Vik were constantly pressuring me to buy even with my concerns about the top claiming "the tops still works you can put it... read more