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Airpark Dodge Chrysler Jeep
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7801 E Frank Lloyd Wright Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Hi Aaron, The service department forgot to clear out and reset the oil change reminder on the upper console. Call me and tell me how to clear it and reset the oil change reminder. They forgot to clear it out last time and it took a long time to find it in the owners manual. Thanks Bruno 480-200-5522
Business response:
Thanks Bruno for the rating. Sorry for any inconvenience. Glad we were able to resolve the issue. Let me know if I can be of any further assistance. Aaron Baez
This dealership broke the old mold- they shortened the process by their straigt forward way of getting to the price we wanted to pay and streamlined the paperwork. Everyone worked hard to speed things along and get us out the door on our way home with our new car. Terrific!!!People not involved in the sale helped out and got fresh bottled water for us-walked us out to meet their service department people. Each person there takes care of every customer who walks in, even if they had a differant salesperson. Ask for Steven or ... read more
The sales manager was supposed to return my plates from my truck,and told me he would. It's been 2 weeks and no plates. He will not respond to my calls. His name is Tyler Ivy.
First time with a bad experience, but very disappointing. Absolutely no communication - and several miscommunications. Unfulfilled Promises to provide updates, no responses to calls, no seriousness about providing service, and overall uncaring and unresponsive/making excuses. We have bought 3 jeeps in last two years there and have had service done in others, and are now doubting about returning. Registered a complaint to the service manager in person and had a similar feeling of 'not really caring' or as he said of 'even doi... read more
I asked for transparency because I needed a car as a single mother looking for reliable transportation. I got yo-yo financing.
The truck I was sold had hail damage on the roof that was not disclosed. The dealer also claimed to have completed an oil change that was on the carfax however truck is now saying service oil, either it wasn't reset or it wasn't done. They also increased the price of the vehicle and it wasn't caught during the signing because they were having computer issues and the finance guy was rushing us though to complete the transaction, they didn't even provide a full tank of fuel.
Unequivocally the worst dealership i have experienced in the past 10 yrs. Martin and Bryan specifically are by far the worst finance employees i have encountered. Horrible salesman, unprofessional decorum and poor employees overall. I hope the General Manager reads this as i submit this with conviction. Communication was non existent specifically from him regarding financing details which is ridiculous considering it’s in his scope of his role, which prolonged the process and wasted time. In short, seriously re-evaluate who ... read more
Business response:
We are concerned to hear about the challenges you faced during your visit. Your experience does not meet the standards we strive to uphold, and we understand your frustration. We genuinely appreciate you taking the time to share these specific details, as they provide valuable insight into areas where we can work to improve. We would welcome the opportunity to discuss this matter further. Please contact our General Manager, Bryan Hrabe, at bhrabe@vtaig.com so we can work toward a resolution.
My truck was in there since June, picked it up at the end of the September drove at 7 miles had the same exact problem kept it again for another month
Business response:
Your feedback is invaluable to us, and we understand your frustration. The situation you've described does not reflect the quality of service we strive to provide, and we are sorry to hear that you feel this way. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact John Hale, our Service Manager, at (480)-607-8580 so we can address your concerns directly.
The car that we bought was not in your lot. As it was showed in your bedside.
Business response:
We are elated to hear about your positive experience with us. We understand that the vehicle you purchased wasn't physically present on our lot at the time, and we appreciate your patience with our inventory process. At Airpark Dodge Chrysler Jeep, we work diligently to connect our customers with the right vehicles, even when they need to be sourced from other locations. We're thrilled that we were able to help you find the car you were looking for and complete your purchase successfully. Your satisfaction means everything t... read more
Frequently asked questions about Airpark Dodge Chrysler Jeep
How is Airpark Dodge Chrysler Jeep rated?
Airpark Dodge Chrysler Jeep has a 4.3 star rating with 9,421 reviews.
When is Airpark Dodge Chrysler Jeep open?
Airpark Dodge Chrysler Jeep is open now. It will close at 8:00 p.m.