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Airpark Dodge Chrysler Jeep
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7801 E Frank Lloyd Wright Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Required 4 visits for a simple warranty battery and radio module replacement. Batteries replaced first visit with Gary saying he'd order the module and let me know when it was in. After two weeks had to go into the dealer to get status because he never responded to phone messages and then find out he never ordered it. 10 days go by and I come in and he says it came in but was broken. 10 days later I come in again and find out he's gone and the part wasn't in (he said he'd call if it wasn’t in by that date). Someone finally e... read more
Business response:
We are sorry to hear that you feel this way about your service experience, and we understand your frustration. The situation you've described falls short of our service standards and highlights important areas where we can improve. We take your feedback seriously as we work to ensure better coordination and reliability for all our customers. Please contact John Hale, our Service Manager, at (480)-607-8580 so we can discuss your experience further and work towards a resolution.
$407. 16 for a battery. Ripoff or theft either way this is ridiculous. 15 word minimum.
Business response:
We are sorry to hear that you are not satisfied with our pricing. We want to ensure every customer feels confident about the value of our services and would welcome the opportunity to discuss the details of your service experience. Please contact John Hale, our Service Manager, at (480)-607-8580 so we can address your concerns directly.
I would never bring my 2025 ram back to them the have no clue how to solve problems the correct way even if you give them a star case number and part numbers for a defected parts and Richard smalls was super rude had to bring my truck to bill luke and with in 5 min the found the problem and solution where airpark had the truck for almost a week and all the did was deleted the codes
Be careful of this dealership. They are proficient of selling defective vehicles. I leased a Wagoneer from them and the first week the engine light came on. The second week the sun visor broke. I called them to fix the issue and offered them a trade. I apprised the 80k vehicle leased 2 weeks ago for 50k…. Again be careful with this dealership.
Vehicle stalled so I took it in for diagnosis and they determined it was a fuel pump relay. The fuel pump relay had been recalled in 2015 and 2021 and I had it replaced 3 other times since the 2nd repair failed, last time in 2022. Since it was out of warranty, neither the service manager nor Dodge (Stellantis) customer service was able to provide any relief. Obviously a known ongoing issue with the functionality of the part. On a side note, prices are absurdly high and service manager acknowledged they had increased four fol... read more
Dropped off my jeep to change an actuator in the glove box Monday at 7:30am, didn’t get the car back until noon on Saturday. Car battery drained, couldn’t start jeep. Extremely rude service advisor, took no accountability, no apology, gave me a jump, pushed me out the door. Contacting General manager to discuss his employees customer relations. HORRIBLE service, wouldn’t take my car there if it wasn’t under warranty.
Past customer, felt conflicted my entire experience. I won’t be returning to dealership again.
When I arrived for my service appt, I was greeted right away. My service associate Richard told me they would try to accomplish everything that day and that they may need to finish the next day. Nobody called me to tell me that it would indeed carry over to the next day. I texted, emailed and called to try to find out, only to learn after Richard had gone home that our car would not be ready until the next day. The lack of communication was aggravating. Within one week after picking up my car, my windshield washer fluid ligh... read more
Business response:
Your feedback is incredibly valuable to us and we appreciate you taking the time to share your experience at Airpark Dodge Chrysler Jeep. We understand your frustration regarding the communication gap when your service appointment extended to the next day. We recognize how important it is to keep our customers informed throughout the service process, and we will use your feedback to improve our communication practices. We also understand your concern about the windshield washer fluid light coming on shortly after your visit.... read more
Misdiagnosed the issue with my vehicle and after spending $1500 at this dealership ended up taking it somewhere else to get fixed.
Business response:
We understand how frustrating it must have been to invest both time and money and still need to seek assistance elsewhere. Please contact Jim Cole, our Service Manager, at 480-607-8580 so we can review the details.
Frequently asked questions about Airpark Dodge Chrysler Jeep
How is Airpark Dodge Chrysler Jeep rated?
Airpark Dodge Chrysler Jeep has a 4.3 star rating with 9,400 reviews.
When is Airpark Dodge Chrysler Jeep open?
Airpark Dodge Chrysler Jeep is closed now. It will open at 8:00 a.m.