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Airpark Dodge Chrysler Jeep
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7801 E Frank Lloyd Wright Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I purchased a used vehicle on March 31,2025. Had the worst experience at this dealership. Salesperson in a big hurry to sell me a vehicle and his manager was just as bad. I didn't receive any of the paperwork I signed. I was promised a 3-year paint coating protection plan which didn't get put in the final contract. I tried to call the salesman for 2 days with no reply. I finally contacted someone in the main dealership office to get me the paperwork. I received no instructions or a manual on how to operate the various functi... read more
From attempted fraud to being left with a vehicle deemed safe yet having a leaking power steering rack, this was the worst buying experience I have ever had.
Service was very bad and expensive the wanted me to pay 27000 dollars for repairs, I took it it to aithe dealer ansonly pis 2500 dollars
Had unfortunate experience with service agent John Otero. He was unpleasant from the start. Out of nowhere he accused me of being rude yet I cannot fathom his unprofessional conduct and/or his accusation. I had only told him what and where the issue was ... ???!!! The issue did not get fixed. Have to go back.
Appointment was not on time. They forgot to put gas in the vehicle. Too long.
I have purchased 2 new vehicles and i have my vehicles serviced with Airpark. I realize that this dealership is landlocked and cannot expand, thus making the parking lot overloaded and full. No place to park. One complaint is the 3% fee for using a credit card. My bill was a large one and I got charged $94.64 for paying with a credit card. I would like that amount back. A very minor complaint is the minimal amenities around the courtesy breakfast coffee area. Anyways….. one big compliment is I see an Airpark banner on the fe... read more
Business response:
Your feedback is incredibly valuable to us. We truly appreciate your loyalty as a long-time customer who has purchased two vehicles and continues to trust us with your service needs. We understand your concerns about the parking situation due to our space limitations, and we recognize how this can create challenges for our customers. We hear your feedback regarding the credit card processing fee and the amenities in our customer area. Your input helps us identify areas where we can enhance the customer experience, and we tak... read more
If there was a rating lower than 2 I’d give it. From the GM (Bryan Hrabe) down this place is a scam. They prey on women and lie. Then they do not communicate clear and concise so you’re so confused and they hope you just cave to their xxxxty offfer. The absolute worst experience of MY life they should be closed down. I have emails video and text. Please investigate my complaint further. The SG is involved and I had to call Berkshire Hathaway corporate. Garbage!!!!!!
Customer service was awful. If you can even get to service technician. I had to call a sales manager, who walked down to the garage and had a technician call me back. It then takes a full day to get an oil change?? Then the car comes out unwashed and no charge on the battery. Just awful experience compared to to our BMW.
Business response:
It’s concerning that reaching a service technician was such a challenge and that your oil change took longer than expected, without the usual amenities like a car wash or battery charge. These aren’t the standards we set for our service department, and I deeply regret that we fell short, especially in comparison to the service you’re accustomed to with your BMW. Please consider reaching out directly to Jim Cole, our Service Manager, at 480-607-8580.
Salesman did not know as much as he said he did about Alpha Romeo. Did not call me back about problems with finance
Business response:
We strive to provide our customers with accurate and helpful information, and it’s clear we fell short in this instance. Communication is a top priority for us, and we regret any inconvenience this caused. Please feel free to reach out to our General Manager, Bryan Hrabe, at bhrabe@vtaig.com.
Frequently asked questions about Airpark Dodge Chrysler Jeep
How is Airpark Dodge Chrysler Jeep rated?
Airpark Dodge Chrysler Jeep has a 4.3 star rating with 9,400 reviews.
When is Airpark Dodge Chrysler Jeep open?
Airpark Dodge Chrysler Jeep is closed now. It will open at 8:00 a.m.