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Airpark Dodge Chrysler Jeep
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7801 E Frank Lloyd Wright Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
If I could give 0 stars I would. I have purchased many cars and this was the worst experience ever. First I was quoted a lease with the wrong rate. Woops the monthly payment went up. Next I was told $20,000 was the max down payment, the lease payment went up. Finally, the dealer called to tell me that they quoted the wrong deal on my old lease. It was not flat, I owed $5,000. These are either the most incompetent people on the planet or they are just dishonest doing anything they can to close a deal. There are plenty of hone... read more
Business response:
Don, we appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. Please contact Glen Drobney, General Manager, at 833-718-0491.
Funny dealership. Purchased a 18" Jeep Grand Cherokee SRT on 2/4/21. Car was sold with an unsatisfied lien from Chrysler Capital. It is illegal to sell a car with a lien on it. A month later lien still has not been removed. Car has not and cannot be registered. I traded 2 cars and both cars have been sold and registered to new customers. I"m in the process of filing a title complaint with ADOT's office of inspector general. Dealership will also attempt to hit you with a crazy high finance APR and/or outrageous unnecessary ad... read more
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact Glen Drobney, our General Manager, at 833-718-0491. Thank you.
Leased a Jeep Wrangler...John Martinez was very professional and helpful...What impressed me most was his honesty… If he did not know the answer to my question he would say so, and then would go find me my answer.
Business response:
Thank you for leaving your review. We are glad to hear our sales team was helpful and were able to be of service. We would like to discuss how we can improve in the future and what was keeping you from giving us a 5 star review, which is always what we strive to deliver to our customers. Please contact Glen Drobney, General Manager, at 833-718-0491.
First off, this is the only negative review that I've ever written in my life. After spending two days working out a deal on a used Dodge Durango, we came to a mutually agreeable price (over the phone) and they ran and approved my credit. The sales associate, Gabriel (unknown last name) requested a $5,000 refundable deposit to hold the vehicle until the next morning as the dealership was closing and we were driving in from out of town. I explained to him that I already had my $12,000 down payment in cash and would need to de... read more
Business response:
Brian, unfortunately the vehicle you looked at may have been the one someone else looked at a before you. In this case, after reviewing the calls between yourself and the store, you were offered the chance to leave a deposit to hold the check, however you declined saying “if it is meant to be, it will still be there..." There is no bait and switch, we offered you the chance to hold the car and you declined which allowed another customer to purchase it. Please contact Glen Drobney, General Manager, at 833-718-0491 if you woul... read more
Took my vehicle in for a transmission flush. Someone added 5 qts of oil to the engine. On top of what was already there. Almost ruined my engine. They totally denied any responsibility. Noticed other reviews said to call the GM -Glen. Called him twice and he never called me back. NEVER trust your vehicle to them.
Business response:
Thank you for taking the time to leave us a review. We apologize for the issues you have faced. We understand it can be frustrating. We would like to speak with you as soon as possible, please contact Clint Zelez, Service Director, at 480-556-7400.
Ethan is terrible....If I could give 0 stars I would. I supposedly got approved. Was told they would drop it off at 9am since I didn't have a way there n they said it was no problem. Days go by n nothing. I contacted them no reply. 2 weeks later still nothing. How can u tell someone they're approved and we"re dropping off the car n then not contact them. I even put insurance on it because they told me I had to. The worst experience ever. DO NOT BUY FROM HERE.
Business response:
Customer service is always a top priority to us, and it’s disappointing to hear that we didn’t exceed your expectations. Our goal is to fix any unresolved issues as quickly as possible. Please contact Glen Drobney, General Manager, at 833-718-0491.
Can't get anyone to even call me back. Had discussion about vehicle, salesman said he'd send me a text w/ info shortly, but never did. Then called back next day with very reasonable offer with cash in hand. Chris says he'll call me right back. Never did. Didn't get a yes/no or even counter offer. I guess these guys don't want to sell vehicles. Would look elsewhere unless you like wasting your time. Lots of other dealerships around.
Business response:
Customer service is our top priority and we are sorry you felt you weren't being paid attention to. Please contact Glen Drobney, General Manager, at 833-718-0491.
Very disappointed with Airpark Jeep. Had a service appointment with Derrick today, for multiple ongoing issues concerning my backup sensors. Airpark rotated my 5 tires which caused the back sensors to continuously tone. The problem didn’t occur until I brought my JL to Airpark for an oil change and tire rotation. Following the tire rotation, the sensors toned whenever the JL was in reverse. Derek refused to recognize this as a warranty claim (Jeep is 6 months ) and refused to provide a loaner car, stating any repair was not ... read more
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Clint Zelez, Service Director, at 480.556.7400.
I spend time and money in securing a Nissan Xterra from Devin only to be called back by someone else who stated they had just sold the Xterra. They had already run my deposit of $1000 through and set up my appointment to pick up the Xterra the next day. Very unethical!!
Business response:
We apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact Glen Drobney, General Manager, at 833-718-0491.
Frequently asked questions about Airpark Dodge Chrysler Jeep
How is Airpark Dodge Chrysler Jeep rated?
Airpark Dodge Chrysler Jeep has a 4.3 star rating with 9,418 reviews.
When is Airpark Dodge Chrysler Jeep open?
Airpark Dodge Chrysler Jeep is closed now. It will open at 8:00 a.m.