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Airpark Dodge Chrysler Jeep
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7801 E Frank Lloyd Wright Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Unpleasant experience at Air Park Jeep. DO NOT Recommend Please shop elsewhere in Scottsdale Arizona.
Business response:
We always aim to provide a seamless and positive experience, and it seems we missed the mark during your visit. We would like to better understand the details of your situation and work towards a resolution. Please reach out to our General Manager, Bryan Hrabe, at bhrabe@vtaig.com.
Came in for my 2nd Jeep Wave free oil change. Since it was the 2nd I thought they would have that figured out but tried to charge me $167. On the invoice was an additional $20 charge for C500 oil additive. I did not ask for additive and I do not want additive in my engine oil. I'm very disappointed in this attempted upcharge.
Business response:
Dan, it's important that our customers feel confident about the services they receive, and we regret that this situation didn't meet your expectations. We would like to make things right and ensure everything is properly addressed. Please reach out to Jim Cole, Service Manager, at 480-607-8580 so we can resolve this matter to your satisfaction.
Never received a call when done . When I finally called to see if done I was told "ready , pick it up" , and five min later I received a text saying more service recommended for 30K mile . That's what I brought it in for ( plus LOF ) and it was in shop for plenty of time to get the extra done . I was quite annoyed at the lack of communication , and waste of time . When I got home I then received an email saying " we recommend more service" . That was a little late .
Business response:
Thank you for your feedback. We sincerely apologize for the communication issues you experienced regarding your service appointment. Your time is valuable, and we understand how frustrating this situation must have been. Please reach out to Jim Cole, our Service Manager, at 480-607-8580. He would be more than happy to address your concerns and ensure that we improve our communication going forward. Thank you for bringing this to our attention.
Richard was attentive and responsive. X X X X X X X X X X X
Business response:
Thanks for the fantastic review! We're thrilled to hear that Richard provided you with attentive and responsive service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!
Our jeep was returned to us with the same issue as what it went in service for. Very disappointed
Business response:
Our goal is always to ensure that every vehicle is serviced thoroughly, so this feedback is something we take seriously. Please reach out directly to Jim Cole, our Service Manager, at 480-607-8580, so we can take a closer look at the situation and work toward a solution that meets your expectations.
I recently had a terrible experience at Airpark Dodge Chrysler Jeep RAM. I walked into the dealership pre-approved for a loan from my credit union, a fact I explained to two different people there. However, when I sat down with the financial department, they attempted to push me into using their internal finance company instead. Despite me reiterating that I was pre-approved through my credit union, which I've used for over 25 years, the finance person acknowledged this and then never brought it up again. He quickly had me s... read more
Business response:
We'd like the opportunity to go over your recent vehicle deal as well as address your concerns. Please contact Javier Sanchez, Sales Manager, at JSanchez@vtaig.com at your earliest convenience.
I walked into this dealership pre-approved for a loan from my credit union, which I explained to two people there. After sitting down with the financial department, I found out they were trying to use their internal finance company. I told him again I was pre-approved through my own credit union that I had bought my first car through 25 years ago. He acknowledged that and never talked about it again. He just had me sign the paperwork and then rushed me out. They didn't go over anything about the car or loan terms. I figured ... read more
I tried to reach out to a general manager to discuss all of the issues I have had with this dealership from the get-go but of course I never got a call back. So, I'll just post my experience on multiple different platforms. On 4/15 my husband and I came to Airpark to look at their inventory of Ram Power Wagons. This is a 70+ mile round trip drive for us but we were willing to go because the one positive thing I can say is that they do have good inventory. The entire experience with our salesman, Shane and his "finance manage... read more
Business response:
We'd like to discuss more details of this situation as there are multiple moving parts. Please contact Javier Sanchez, General Sales Manager, at JSanchez@vtaig.com at your earliest convenience.
For 14 years i have been taking my Challenger to Airpark for service and repairs. This time i am extremely disappointed and have had the worst service adviser ever! Richard Small told me that if brought my car in on Friday and left it over the weekend, it would be repaired and i could pick it up Monday. That was the first lie. When i messaged and asked the status of my car his reply was " stand by". Not what a car owner wants to hear. Finally, Monday after me hounding him for an answer he tells me the part needs to be ordere... read more
Business response:
We apologize for any miscommunication with our team regarding the status of your vehicle. We’d like the opportunity to address this directly with you. Please contact Todd Linneman, Service Manager at 480-607-8580 at your earliest convenience to discuss this further.
Frequently asked questions about Airpark Dodge Chrysler Jeep
How is Airpark Dodge Chrysler Jeep rated?
Airpark Dodge Chrysler Jeep has a 4.3 star rating with 9,400 reviews.
When is Airpark Dodge Chrysler Jeep open?
Airpark Dodge Chrysler Jeep is closed now. It will open at 8:00 a.m.