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Airpark Dodge Chrysler Jeep
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7801 E Frank Lloyd Wright Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Flew from San Jose to check out a convertible car, put a $1000 deposit to hold the vehicle and the convertible top was not functional when I arrived. The GSM would not return the deposit because I did not ask if the top was working before I came, even though the online ad clearly states power convertible roof. Shady business practices preformed here, no regard for customer satisfaction. GSM and sales guy Vik were constantly pressuring me to buy even with my concerns about the top claiming "the tops still works you can put it... read more
Business response:
Please contact Javier Sanchez, Sales Manager, at JSanchez@vtaig.com at your earliest convenience to discuss any concerns with your purchase further.
Honest Review about Airpark DCJ Ram Dealership in Scottsdale AZ: On Nov 10, we went to this dealership, with an appointment, to check out a new Chrysler Pacifica. Unfortunately, the car was shown to us in a horrible, neglected and super dirty condition. Also, it had damages in the front bumper and front right fender, and a dead battery. The salesperson was embarrassed as she admitted. We sat down to talk numbers with the manager. He showed us his offer on paper. We asked him if he can do any better on the car, he said the mo... read more
Horrible experience my truck came with a shattered window they wouldn't fix. To this day still don't have the paperwork to get my plate. Cant get anyone to call go ANYWERE else!
Business response:
Please contact Todd Linneman, Service Manager at 480-607-8580 at your earliest convenience to discuss this further.
Gladiator for its oil change. Came in at 2pm on August 26th, and like I always do, removed my pistol from the holster I have down by the gear shifter, and put it deep in the center console, and covered it. When I picked up the vehicle, the first thing I always do is put it back, so it's within reach. Well, it wasn't there. Called the Scottsdale PD, and they came out and filed a police report, but im sure it's well gone now. It's frustrating & sad that someone would do such a thing. If you're bringing in for service, I'd reco... read more
Business response:
Please contact Todd Linneman, Service Manager at 480-607-8580 at your earliest convenience to discuss this further.
Was on my way to test drive a vehicle that I was going to buy. Asked earlier in the day if it was available to check out and drive. Was told it was and to swing by. Got a text half way on my trip over saying they couldn’t get the key because the service dept is locked and they are closed today.
Business response:
We're disappointed to hear about this situation but glad to hear you didn't have to commute the entire way to the dealer. We would be happy to address this directly with you and see how we can further assist you. Please contact Brian Sweeny, General Manager, at bsweeney@vtaig.com at your earliest convenience.
Here is another dealer that changed all its staff and its entire practice of treating customers with respect to like xxxx. Called to make an appointment, was told that the appointment is to talk to a service advisor, NOT for the service (this is the crap Airpark Jeep methodology mentioned in my previous review). The vehicle would have to sit there for 3 days to be looked at and diagnosed. I asked "why don't we just make the appointment then for in 3 days?" That confused the advisor (John), who just said "we don't do it that ... read more
Business response:
We're disappointed you weren't satisfied with your visit. Unfortunately due to our increased traffic we keep vehicles if there is an extended wait so that we may work on that vehicle sooner if we are able to complete other vehicles' in the service drive sooner as well. Much of this is caused by still ongoing effects from Covid related to parts and demand. We are trying our best to accommodate our customers with this situation. Should you have further questions or concerns, please contact Todd Linneman, Service Manager at 480... read more
Stay away from Airpark Dodge Chrysler Jeep. Read the negative reviews because they are telling the truth. This dealership is riddled with post-sale issues and accountability. We leased a Jeep Wrangler 4xe on April 23, 2023 from the salesperson Andrew/Drew, and the vehicle has been great thus far. What has not been great, is that we have still not receivedthe money for our trade-in vehicle. We have attempted to reach out to the dealership multiple times with every employee telling us something different. Specifically, Brian (... read more
Business response:
We're disappointed to hear you weren't satisfied with your visit. We unfortunately cannot identify you by screen name to reach out directly, therefore, please contact Brian Sweeny, General Manager, at bsweeney@vtaig.com at your earliest convenience.
Hello, I would like to apologize for my behavior at our appointment. I hope it is accepted and as I am sure, a lot of bad behavior has occurred due to the treatment of the customer by the service associate. While it was wrong of me, I need you to understand just how that button was pushed. First of all, I had an appointment the middle of November for a Dodge recall of an airbag. When I arrived at my scheduled appointment, I was asked if I was planning on waiting, which I was, but then I was immediately told the car would be ... read more
NEVER get service done at this location! I'd give 0 if I could. Lack of Customer Service, Lack of Communication, and utter disrespect for their customer's time runs rampant here. Expect to hear "Well I don't know anything about that." or "That person is not here today". I had to go in 4X to get 1 single issue fixed. The buck was always passed and I did not get to work with the same person twice after my first visit. Even Service Managers do not communicate to one another when something has been escalated to try and save any ... read more
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please contact Todd Linneman, Service Manager at 480-607-8580.
Frequently asked questions about Airpark Dodge Chrysler Jeep
How is Airpark Dodge Chrysler Jeep rated?
Airpark Dodge Chrysler Jeep has a 4.3 star rating with 9,400 reviews.
When is Airpark Dodge Chrysler Jeep open?
Airpark Dodge Chrysler Jeep is closed now. It will open at 8:00 a.m.