This profile has been claimed by the business owner or representative.
Airpark Dodge Chrysler Jeep
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7801 E Frank Lloyd Wright Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
New car purchase Tried to buy a new Jeep Grand Cherokee from Eric. He was not upfront to deal with was either very dishonest or completely unqualified for the job. We had a deal on the table after a great deal of very frustrating negotiations and then he completely threw the deal out the window with their difficult and jubious credit and finance practices. They left a very nasty taste in my mouth and were glad we did not make the purchase. Eric continued to pester me with email and text after I clearly stated to him I wanted... read more
Business response:
Hello, Charles. Thank you for bringing this to my attention. It is very upsetting to hear about your recent experience with our dealership. Our team works hard to provide each and every customer with honesty, knowledge, and a fair deal. I'd like to further discuss this matter with you. Please contact me at your convenience so I can work on making things right. Thank you, Steve Canzoneri, Director of Marketing, (480) 696-5885
Worst experience EVER!! Bought new 2017 Jeep Grand Cherokee with 23 miles on it on 11/30/16 and as soon as I got it off the lot the "check engine" light came on. I turned the vehicle around and my sales rep looked at it and said, "it's not blinking yet so go ahead and bring it back in the morning." My home is 24 miles away and I later learned the service dept was still open. I brought the vehicle back and thought I'd be given preferential treatment to get my brand new vehicle looked at but was humiliated by being put at the ... read more
Business response:
Thank you for taking the time to bring this to my attention. We strive to provide our customers with fast service and promptness, and we regret to hear your experience wasn't on par with those standards. We'd appreciate the chance to rectify the situation. Please contact me at your convenience so I can work on making amends. Thank you, Dan Simpson, (480) 696-5885
They sold me a truck but couldn't deliver on it! I recently purchased a Ram truck at this dealership which was a trade from another dealer. We did the paperwork, signed for the loan, gave them $5,000 on my credit card and then when I called the next day to find out if they had the truck there so I could pick it up, they said "um, we found another one you might like" WHAT!? I just bought one - what about the one I bought yesterday??? They finally told me after a few hours of deception that they failed to complete the dealer t... read more
Honesty and Trust are gone I bought my car 2006 Audi A4 2.0 T from this dealership Sept 27th after my previous car was totaled. I bought the care for a reasonable price and was told a thorough inspection was done on the vehicle. I've driven it since and have had no issues until I took it for it's 3K first oil change. I went to my trusted mechanic and they were servicing my car and noticed that I have a leak in my water pump. They stated that I will need to replace my waterpump and my timing belt. They stated to me that this ... read more
Business response:
We regret to hear that you didn't receive the treatment or communication you deserve, Ty. We always want our customers to be completely satisfied with their vehicles and the services we provide. We would appreciate a chance to make things right; please contact me so I can address any issues you're having. -Mary Robertson, (480) 696-5885
Customer Service is horrible I purchased my Jeep Grand Cherokee from the dealership, great salesman, great finance and overall a great experience. However, the service department is absolutely horrible. I called trying to make an appointment to bring my brand new car in to get the windshield wipers fixed. Keep in mind I want to go back to where I purchased the car since they took care of me the first time, but the lady was extremely rude on the phone. I was told it could be an hour to five or six hours and there is nothing s... read more
Business response:
Hello, Jessica. Thank you for your valuable feedback. Customer service is a top priority for us at Airpark Dodge Chrysler Jeep, and we truly regret to hear that your experience wasn't on par with those standards. I'd appreciate a chance to further discuss this with you. Please call me at your convenience so I can make the amends. Thanks, Steve Canzoneri, Director of Marketing, (480) 696-5885
My experience with the Service department Brought my vehicle in for a broken track bar. I bought my Jeep from a dealer in Iowa with a lift on it already with 1500 miles on it (so basically brand new). I brought it in on a Monday. Tuesday Wednesday go by and no calls so I assume they are working on it. I call Thursday to check in on it and this is when I find out about the warranty issues. Service guy claims he tried to reach out to me but I have no missed calls or voicemails regarding this. They tell me since it was an after... read more
Business response:
I want to apologize to you for Mr. Tank. He should have told you immediately that unless the lift is an AEV or Teraflex Mopar approved lift, put on by a dealership, it would not be covered under warranty. If I can be of any further assistance please let me know. -Mary Robertson
Shady dishonest dealer Beware of shady dealer practices. Had a horrible experience. Brought bank draft check to purchase auto and dealer ran our credit behind our backs using the Patriot Act OFAC requirement to obtain our social security numbers (which we later found out is not required). Found this out the next day when our credit alerting service reported the inquiry. Several dishonest practices used to "manipulate" the deal. Be careful with these guys.
Sales is OK but service sucks Took my Ram in for check engine light which I already knew was low oil pressure. By the way this has happened twice before and was "fixed" by another dealer. Couple hundred dollars later I pick it up and they advise "nothing wrong, oil pressure can go as low as 4psi". Short time later light returns and they advise "needs new air cleaner and wash out throttle body" That was accomplished for another couple hundred. Sounds like B.S. but I do it in order to maintain my engine warrantee. Guess what, ... read more
Lies and horrible customer server after car has been sold Just purchased a 2015 dodge ram from them, salesman states in his email there is no scratches or hits on the truck. Received it yesterday, major scratch from back to the back door of the truck, driver side front bumper has been hit and pushed back more than an inch, back seats 1/3 of it brown stain with full of dog hair. BEWARE OF THIS DEALERSHIP!!!! Been trying to contact them for over a week and no luck.
Frequently asked questions about Airpark Dodge Chrysler Jeep
How is Airpark Dodge Chrysler Jeep rated?
Airpark Dodge Chrysler Jeep has a 4.3 star rating with 9,401 reviews.
When is Airpark Dodge Chrysler Jeep open?
Airpark Dodge Chrysler Jeep is open now. It will close at 8:00 p.m.