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Al Hendrickson Toyota
- Car Dealers
- Coconut Creek, FL
About this business
Location details
5201 W Sample Rd, Coconut Creek, FL, 33073, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
You're workers are disgusting and dishonest, my vehicle was searched. I would never recommend anyone to this company.
Business response:
Winston - I am sincerely sorry to see that your experience was not a positive one. I tried searching for your name, but I did not see anything current. I would like to better understand what happened here so that I may address the issue appropriately, and I hope you'll give me a call to discuss the matter further. Thank you for bringing this to my attention, Norman Frantz - Service Manager - 954-545-6931
Took our Highlander in for 30,000 service. Was told $92. For service. After a hour service guy came and said a rodent chewed the air filter and the bill would be $600. I asked for replacing a filter. Clean up for filter replacement was an additional $500. Was totally ripped off. Will be my last trip!! Took 3 hours.
Business response:
John, I am very sorry that there were unexpected costs during your service, and that you feel our pricing was unfair. I would be more than happy to look further into the repair and speak with you about this directly. Please don't hesitate to be in touch. Thank you, Norman Frantz - Service Manager - 954-545-6931
Terrible used car sales department. Vehicle was to be delivered on Feb 3. Today, February 11, it hasn't been delivered yet. They promised to call me but no one has done it.
Business response:
Tammi, I am sorry to read this feedback. We never intend to mislead our guests, and I would be happy to speak with you to see what more I can do to assist with your situation. If you are willing, please contact me directly. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502
Con! Liars time wasters. How they have repeat customers is beyond me.
Business response:
We are sorry we fell short of our high standards of customer service, Barney. The team will use this feedback to improve going forward. Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502
everything so bad service does not do the job you pay for. Manager is horrible and it’s been a week and no call back HORRIBLE HORRIBLE HAVE NO FAITH IN THIS PLACE
RecommendedI usually have a great experience with this dealer but had issues last week. The window tinting was a mess. Back windshield not even cleaned and couldn’t hardly see anything through the rear view mirror. Streaks of liquid marks running done each door under each of the 4 windows. The front windshield was not tinted because I didn’t ask them to tint it?? The shuttle picked me up at work an hour later than I requested. Anyway not very happy this time. The good thing I called and spoke to a service manager and he will make it ri... read more
Business response:
Denny, I am sorry to read this feedback. We strive to deliver a seamless and professional service experience, and it is disappointing that this was not better reflected in your experience. I apologize for the issues you encountered working with my team and assure you that we will work to improve our practices in the future. If there is anything more I can do to assist you, please feel free to reach out. Best, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502
After being on the phone for almost an hour trying to reach someone about my Platinum Extended warranty, I will never buy another car from your dealership. Your customer service was rude and not helpful in anyway. They just continued to transfer me over and over again to either full voice mail boxes or no answer. Finally, I get someone on the phone who tells me to go find my paperwork and look it up yourself. This is by far the worse treatment I have ever received, even after purchasing numerous cars from you. Congratulation... read more
Business response:
Natale, I am so sorry for the lack of communication and for the bad treatment. I tried looking for your contact, but I was not able to locate your information. I would like to help you if it's not too late, please call me at your convenience. Thank you. Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502
RecommendedIt was Ok, but was disappointed because I felt like I had to fight for the reimbursement for a rental and a toe truck to be considered. My car had a recall, I was not in control of what happen! I’m still waiting to be reimbursed. it’s been a week to day.
Business response:
Dian, Thank you for reaching out. Your disappointment is understandable and I understand how frustrating it can be to encounter unexpected costs. I would like to step in and see what I can do to assist you with your refund. If I am unable to find a good number to reach you, would you consider giving me a call? Thank you, Norman Frantz - Service Manager - 954-545-6931
VERY DISAPPOINTING. We called Al Hendrickson Toyota about a specific vehicle we planned on buying. We had a 12:45pm appointment. They knew we were driving from 2.5hrs away to buy this specific vehicle. They confirmed our appointment that morning and then again 30min before we arrived at the dealership at about 12:15. Only to find that they allowed another customer buy this specific vehicle that we just drove 2.5hrs away on a confirmed appointment, only to have that same vehicle get sold right in front of our face. They ... read more
Business response:
Bryan, I am very sorry to hear about your frustrating experience. It is never our intention to waste our customers' time, so I am sorry that the vehicle you were interested in was sold. You should have been informed of this immediately and I will be sure to discuss your feedback with the team in order to improve our communication going forward. I understand that we have lost your business, but if there is anything I can do to assist you or clear things up, I would be more than happy to speak with you directly. Erik Coxwell -... read more