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Al Hendrickson Toyota
- Car Dealers
- Coconut Creek, FL
About this business
Location details
5201 W Sample Rd, Coconut Creek, FL, 33073, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
RecommendedI am really upset about my experience getting my service done this past week. I specifically asked the gentleman to check my tire because I thought there was a nail in it. It had just started going flat that day. He assured me they always check. Well two days went by and that tire (although rotated) is now completely flat and I am stuck having to bring it somewhere else now to get looked at. When people report specific issues they need to be addressed! I live 17 miles from al Hendrickson but chose to drive there to get ... read more
Business response:
Ali - This is a concerning review to read, and I'm disappointed to hear about your tire. I would be more than willing to speak with you directly about this and ensure that we do what we can to make this right. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100
The people at the finance department are all liers and they tricked you to convince you to sign a deal. If you decide to purchase a vehicle at this dealership you better do your homework and be prepared.
Business response:
Isa - I'm so sorry that you're upset and would really appreciate the chance to learn the details of what happened here. Please give me a call at your earliest convenience so that I can help. Thank you, Erik Coxwell - Internet Sales Director - 954-545-6926
We purchased a "Certified" 2019 Highlander last Saturday June 5th. Although we did get it at a good price we are not happy with the Misinformation we were given about the Vehicle. While completing the purchase we noticed that the Carfax Report shown to us had an Open Recall for a fuel pump (very serious recall. can cause vehicle to shut off at high speed). The Sales Rep as well as the Manager assured us that the recall was taken care of by their service department. The day after I call my local Toyota Dealership so that they... read more
Business response:
Anthony - I sincerely apologize for this disappointing experience. We take our inspections seriously and I'm so sorry for any inconvenience this has caused you and your wife. I will speak with my team to better understand why this situation occurred. If there is anything that I can do to assist you, please give me a call. Thank you for reaching out, Jessica Fernandez - Asst. to the Chairman - 954-545-6502
These people suck. Don’t buy cars here. That’s all I have to say about that!
Business response:
Justin, I am sorry that you got a negative impression of our team. We strive to provide each and every guest with a five-star experience, and if you are interested in discussing this further, please feel free to reach out to me directly. Thank you, Erik Coxwell - Internet Sales Director - 954-545-6926
Anna Welsing asked me to come in for a test drive but then they had no available cars! So I wasted my time. They also have very poor, relatively speaking, reviews on BBB. I would not recommend them. They literally called me multiple times the day of the appointment, told me to come in, then 2 hours later, when I was there, told me that nothing was available. AVOID AT ALL COSTS!
Business response:
David - I apologize that we did not make you aware of the limited inventory that we have at the moment. We will be receiving a big shipment soon. We do strive to ensure that we find a vehicle that meets the needs of all our customers, and I would like the opportunity to speak with you directly and see what we can do to assist you. I will be back in the office on Tuesday. Please feel free to call me, Jessica Fernandez, Asst. to the Chairman, at 954-545-6502. If you would like to speak to someone this weekend, please feel free... read more
I could go into great detail about the horrid experiences I've had in the past three visits in about two weeks, but I would need a couple of pages; so, I'll focus on the most recent return to Al Hendrickson. Service has had the car for three days, my spending all day today awaiting the status of parts that were supposed to arrive yesterday but only one was sent. 😡 Anyway, since my service representative was off the past two days (yes, they gave me someone when they towed my car back to the dealership who had the next two ... read more
I have always heard great things about Al Hendrickson Toyota. So after 21 years owning the same Toyota Avalon, I thought I could use an upgrade. I went to Hendrickson Toyota to find the car of my dreams. I did. A 2017 Avalon. It was beautiful. I never thought I could be so gullible and foolish to allow myself to be taken advantage of. 1. There was a dent on top of the car that will cost me $500 to repair. Shame on me for not noticing. 2. There was a dent on the driver's side passenger quarter panel that will cost $500 to r... read more
Tried working with the dealership but just received nothing but poor customer service... ALSO NOTE, every car they add $1,600 in dealer fees alone.. you WILL find most other dealers out there only charge around $400-$600 so don’t waste your time here for extra costs and bad customer service..
because their punch a thief and rip off bad mechanic
Business response:
Hanee - If there was a mistake on our end then I sincerely apologize, but we run our business with straightforward and transparent service. I'm concerned to see this feedback and think it would be best for us to discuss your experience together. Would you please give me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100