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Al Hendrickson Toyota
- Car Dealers
- Coconut Creek, FL
About this business
Location details
5201 W Sample Rd, Coconut Creek, FL, 33073, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Pressure & insinuating comments that you’re needs are going to be met if you buy & take car home … Don’t listen to your needs & what you want, except for Jessica Ramirez.
I don't recommend the car service at Al Hendrickson Toyota. I had scheduled an appointment for a oil change and it took 4 hours to complete. Even though customers who arrived after me have received their cars before me. I believed that I have been mistreated because of my race and ethnicity
This is not a good place for people to buy a car because the service department is suck service advisor name Jeffrey Valdez was so rude I think he need more training how to talk to customer he doesn’t know the basic of customer service he purposely put wrong mileage my original miles at the time was 30065 he put 36065. miles I being coming for same problem 4 times in 1 month my break making loudest noises the first time they say cleaned it the 3rd times they keep the car for almost 2 days they pretend they changed the br... read more
Got screwed 3 times so no recommend this dealer to anyone
I made an appointment for oil change, this is my first time there. Now the check-in counter is actually outdoor! Okay, not a big deal. I asked for synthetic oil, and was given the price advertised on the window behind them. The agent said he'll do a full inspection of the car and it should be ready in about 1.5 hours. Fair enough. The waiting doesn't compare well to other Toyota dealerships i've been to, but I'm not too concerned, since i just sat there and worked. They called about the front brakes, and i declined the servi... read more
Business response:
Ousama - we're sorry to hear we fell short of providing the top-notch service we aim for. I will make our team aware of this feedback, but in the meantime, I invite you to give me a call so I can assist you directly. I will look for your contact information, as well. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100
I took 3 hours for the service and the car was not washed. I was told that service was removed!
Business response:
Alita - We try to provide prompt and professional service for all our customers and I'm disappointed this wasn't reflected in your experience. I will look into what could have caused this delay, and make sure we are communicating effectively with our guests. I understand we have let you down, and if you would like to call me directly, I would be happy to answer any questions you may have about your visit and what services we offer. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100
I came in to get a price on thr rubber behind the molding on my 2011 Camry.They pushed me into letting the car go inside the shop. telling me they could not tell me the price without letting someone see it. I got a phone call saying it would cost $1,150. I told them not to do anything. It took more than an hour to get the car back and they charged me $108. I have bought 3 cars from Earl Stewart. This was the first time I came to you because it's closer to my new house. I won't be back.
Business response:
Gregory - we're sorry to hear that your vehicle's diagnosis took longer than expected, and we apologize for the unexpected fee. We strive to do what's best for our customers and their vehicles, and we apologize this situation left a different impression. While I know we may have lost your business, I'd love to better understand how we could have improved your recent experience. Please give me a call if you are willing to have a conversation. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100
Horrible customer service TERRIBLE, DONT WASTE YOUR CLIENTS TIME, THEY HAD ME COME BACK 3 DAYS BECAUSE NO ONE KNEW HOW TO FIX MY CAR, ON THE THIRD DAY THEY TOLD ME "NOTHING WE CAN DO" MY CAR IS STILL MESSED UP
Business response:
Andrea, I am sorry to hear that we weren't able to resolve the issue with your vehicle. This doesn't sound like the efficient, top-notch service we have come to expect from our team and I apologize for any inconvenience we caused you. If there is anything I can do to assist you from here on out, please don't hesitate to reach out directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100
service they waxed my car plus my front window !!! streaks all over my Addressed this with Jarrett they came out did not clean my window!!!! He the guy from the back made all kinds of accuses!!! Said my window is defective!!! he came out and attemted to clean the wax off my. front wondow worst on my Drivers side!!! plus my horn was to be fixed not working. Jerrtt said the back. shop said it was a body shop repair!!!! Talked to Eddy who sold the care to me said your horn is under warrenty and is not a BODY SHOP repair IAM... read more
Business response:
Kathleen, we're so sorry to hear about the trouble you've had with your window and horn repair. It sounds like there may have been a miscommunication or two here, and I'd love to discuss this on the phone so I can see what I can do to help. Would you be willing to give me a call at (954) 972-1100, when time permits? I will look for your contact information in the meantime. Thank you, Gary Cann - Vice President Parts and Service