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Al Hendrickson Toyota
- Car Dealers
- Coconut Creek, FL
About this business
Location details
5201 W Sample Rd, Coconut Creek, FL, 33073, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
There customers service is awful, you walk in there and from 12 people only 2 with knowledge your presence.
Business response:
Nilsa, I am sorry to read this feedback. We strive to deliver a seamless service experience for our guests, and it is disappointing that we left the wrong impression. I would appreciate another opportunity to speak with you so to see what more I can do to improve your experience. If you are willing to discuss this further, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931
Their service department is a mess ..they never want to help or accommodate any needs they don’t listen when you go above the guy in the counter their is a bald gentleman that wants to argue and fight about everything his veins start popping out his forehead to try to scare u…today I came in 15 mins early to try to make things better and they were upset I was in early I hate this place…
Business response:
Walter, it is very concerning to see this kind of negative feedback. Customer service is our priority, and it's disappointing that we've missed the mark here. I apologize for the impression we left and want to step in to help. I understand you are upset, but it's my priority to improve what's happened. Please give me a call, and we can work through this together. Thank you, Norman Frantz - Service Manager - 954-545-6931
RecommendedThey’re pretty nice the only problem is my car is done I will hear from our looking at my car and I didn’t come up and tell me it was done the most important thing was that I needed something done I guess it was because it was a new car and it was the same cold plugs or some kind of plugs and they wanted to charge me 150 bucks it should’ve been calm for Mentry the first time very unhappy with them with Napa another car from now
Business response:
Mitchel, I am sorry to hear that you did not have a more successful experience working with us. We strive to deliver seamless and communicative service, and it is disappointing to see that we have left the wrong impression. I would appreciate the chance to speak with you so I can better understand what happened here. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931
My alternator in my car went bad I tried 5 times this morning to call and speak to someone in service I was hung up on once , placed on hold twice for an overly extended time , I left my phone number with 2 different voicemails and was transferred to 2 voice mails that were full and could not leave a message to even have someone return a call it’s now more than 2 hours since I left my name and phone number and have not had my call returned. I know I’m not the only person needing service but not to return a call for more than... read more
Business response:
Kimberly - I apologize for the trouble you had leaving a message and that our team wasn't able to get back to you sooner. This will be a learning experience for us so that we can improve our service moving forward. I'm sorry that we let you down. Thank you, Norman Frantz - Service Manager - 954-545-6931
My problem wasn’t solved and the guy at the service department was very rude.
Business response:
Nubia - I am very sorry that your vehicle is still having issues, and you did not receive the friendly customer service we expect from our team. I think it would be best if we spoke about this directly so I can better understand what happened and how we can help. Please give me a call and we can. Thank you, Norman Frantz - Service Manager - 954-545-6931
Went to the used car part. I got a car but I was given way less for my trade in and ended up down grading cars and now am paying double the monthly payments that I used to have, and don’t have all the stuff that my car had. I tried to tell them I was not happy the day after and the only thing they said is to wait 6 moths. Am still very disappointed especially when I was a prior client and was happy the last time I was there.
Business response:
Enrique, we value your business and apologize your most recent purchase has left you feeling unsatisfied. This is never the outcome we strive for. I will share this review internally, but I also want to connect to address your concerns directly and see if I can help. Please give me a call, time-permitting - I hope to hear from you. Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502
Poor attitudes, high high pressure, passed off to about 10 people, extremely condescending. I had a trade in quote from another Toyota dealer just a week ago and they came in 25% less. Internet people didn’t know what they were talking about. Pricing wasn’t as it was quoted, on and on. You feel awful there, like you aren’t wanted, like they just want the sale. I’ll never ever go back there.
The worst Toyota service department ever! If I could I would give them zero stars. I recently moved to the area and got a letter from Toyota of North America in regards to paint recall for my 2015 pearl white Camry. I called the phone number from letter they sent me from Toyota. They sent me here as it is the closest to my house and set up an appointment with a tech name anthony colon. I arrived to my appointment 15 minutes early and went to speak to him. I spoke to anthony colon and he sent me to Lexus as they do not have ... read more
Business response:
Jimmy, It's concerning to read about the issues you have run into with your vehicle, and I apologize for the trouble you've had reaching our team. We certainly want more for our guests than the situation you have explained and I am so sorry to see that we missed the mark. I understand your frustration and would be grateful to discuss this with your directly. I will look up your contact information and give you a call so we can work towards a solution. If you also want to contact me at your convenience, I'd like to help. Than... read more
Love my car unfortunately the guy who helped us with the financial Marcus the Mexican guy he was not nice at all, the way he talked to us and even the way he looked at us when we first walked in not nice at all not a friendly face. Not nice at all. Not sending friends over unless they are going to be helped by someone else.
Business response:
Antonio - while we're thrilled you love your car, we're very sorry you didn't feel the warm and accommodating guest care we pride ourselves on. I would appreciate the chance to better understand what occurred here so I can ensure it is addressed properly. Would you please give me a call, when time allows? I will look for your contact details in the meantime. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502