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Al Hendrickson Toyota
- Car Dealers
- Coconut Creek, FL
About this business
Location details
5201 W Sample Rd, Coconut Creek, FL, 33073, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Nothing I can recommendation
Business response:
Kirit - I'm sorry we didn't leave a better impression during your visit. I'd like the opportunity to learn how we can improve. If you're interested in speaking about this further, would you please reach out at your convenience? Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502
These people are liars They forged my signature And i called them out on it and now they saying im not approved after they approved me and since i called them out on it they ignore me Cant wait to see you guys in court DO NOT DUE BUSINESS HERE
Business response:
Juan - This is extremely concerning to read. I certainly would like to speak with you about this directly, but I was not able to find you in our system. Please consider giving me a call. Thank you, Jerry Velazquez - Finance Director - 954-972-1100
Will never do business here. I was shopping for a Subaru STI, and they had one listed for a good price. It was a two hour drive to get there so I called up front and asked for the "out the door" price with all included fees, taxes, title, etc. A lady named Suzette gave me a price of $33,506 with all the breakdowns.. Once at the dealership, a gentleman named Marc Allen helped me. When they asked me to sign the paperwork, somehow the car price was $1,000 higher (they couldn't understand how it was cheaper on the website), and... read more
Business response:
Warren - I assure you that it is never our intention to miselad our customers here, and I'm disappointed to see this review. We strive for competitive, market-based pricing, and I would be more than willing to speak with you directly about what happened during your visit. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Erik Coxwell - Internet Sales Director - 954-545-6926
awful service. these people.just want the easy deals. if your credit is just ok dont even bother. theyre lazy amd wont do their job
Business response:
John - It's hard to see this feedback as we want the best for our customers. I'm so sorry that you had a disappointing experience. If you're willing to give us another chance, I would be glad to assist you. Don't hesitate to give me a call. Thank you, Erik Coxwell - Internet Sales Director - 954-545-6926
Jarrett was my service advisor. I brought it in because my tire was blown out. I decided to do an oil change while they had my vehicle and told them to swap the bad tire with the spare. In the mean time, I had asked him for a quote on tires. He then told me I had a recall so I thought I was eligible for a loaner. He said that if I were to get the work done (which were tires, alignment, oil change, and recall) that he’ll put me in a loaner for the day. So I have to purchase something for me to get a loaner?? Why not just be ... read more
Business response:
Sean - I apologize that you were not happy with your experience. I'd like to assure you that customer safety and satisfaction are top priorities here, and I'd be more than willing to discuss any outstanding questions regarding your last visit. Please come in and ask for me or call me at your convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100
Absolutely horrible experience. They were to deliver my car at 6pm at 6:`15 I called them and they forgot to call me to tell me they were not coming. Then they said they would come the next day, they did, but sent me the wrong car!! they then said they found the car i want and they would call me by 9:30am the following day to schedule a time to deliver my car, it is now 12:30 pm and still no call. Third strike. I'm done and will take my business elsewhere
Business response:
Robert - I sincerely apologize for the lack of effective communication on our end. I assure you that it was not our intention to let this slip through the cracks, and I would be more than willing to speak with you directly to see what we can do to earn back your business. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Erik Coxwell - Internet Sales Director - 954-545-6926
The customer service at Al Hendrickson Toyota is consistently horrible. No common courtesy is ever extended by the service dept no one inspects cars to make sure repairs are completed. Twice I had to return for incomplete or sloppy unfinished repairs with no apology for my inconvenience. I will never purchase another Toyota if I have to buy one from this dealership. My entire experience was bad from sales to service and it’s not getting any better. I doubt anyone at Toyota is concerned about their reputation as a car deale... read more
Business response:
Yvette - I'm so sorry if we left the wrong impression as customer satisfaction remains our priority. I would be more than willing to discuss these concerns together. Please consider reaching out to me. Thanks, Gary Cann - Vice President Parts and Service - (954) 545-6931
Truly terrible experience with this dealership. Not only were the employees I interacted with rude and unwelcoming, but the manager Demetri has a terrible attitude, no bedside manner and speaks to customers like he knows it all. I was almost willing to look past that, but the dealership REFUSED to allow us to purchase the car without a $2000 maintenance package added to the final price and before that, tried to sneakily add a $500 certification fee that was never mentioned over a three-day period of discussing prices. I will... read more
Business response:
Kathy- We apologize that you are not happy with your experience and for any miscommunication. If there is anything that I can help with, please call me at your convenience. Thank you- Jerry Velasquez- 954-545-6920
RecommendedThe professionalism and care of Sales Advisor, Marc Allen D. was superb. He cared for us as customers. He was friendly, easy to speak to and was able to get us the information on all aspects regarding the vehicle we wanted. It was a pleasure dealing with Marc Allen. Unfortunately, the experience we had with both the Sales Manager, and the Finance Manager was not as pleasant. The Pre-Owned Sales Department Manager, Joe D. almost killed the deal. The Finance Manager, Laz was not too friendly either. He appeared to be rus... read more
Business response:
Ivonne - Thank you very much for your feedback. I'm glad to hear that you enjoyed working with Marc and appreciate that you will recommend the dealership due to him. I'm very sorry that the rest of our team didn't leave you with the same positive impression. Please contact me at your convenience if you should have any concerns or questions. Thank you again for your feedback-Jessica Fernandez - Asst. to the Chairman - 954-545-6502