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Al Hendrickson Toyota
- Car Dealers
- Coconut Creek, FL
About this business
Location details
5201 W Sample Rd, Coconut Creek, FL, 33073, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Staff being very dishonest. I would take my business elsewhere.
Business response:
Sookraj - I assure you that we strive for honest service here, and I would be more than willing to speak with you directly about what happened during your visit. Please don't hesitate to give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502
Very bad experience, when to 3 sales person. Wanna buy the car on cash and the sales person’s always come with excuse. Got to the dealer and told me everything was ready, spend 3 more hours and run my credit without my authorization. Try to overcharged on sales taxes.
Business response:
Juan - I'm so sorry for the trouble you ran into during your purchasing process. We strive to make it easy for our customers to get into their new vehicles and I apologize that this wasn't reflected in your experience. If there is anything that I can do to assist you, I would be glad to take your call. Thank you, Kenneth Nunez- Sales Manager- 954-972-1100
I bought a car at Al Hendrickson on 8/18/20. One owner vehicle, never crashed, 2017 & only 24k miles. On 8/20/20, 2 days later without even putting 15 miles on it. The brakes were squealing, they were worn out and the car under the carriage is making a weird noise when on idle with the AC on. My contract states that all parts are covered for 60 days after purchase but buyers beware. The mechanic Jeffrey Valdez totally disregarded my concerns and told me that I need to pay $180 dollars for a diagnostic. No where in the contra... read more
Business response:
Moses- I'm really sorry for your experience. I would like the opportunity to help but I was not able to find your name in our system. Please give me a call at your convenience. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502
I was at service section for a recall and I have to way 3 hrs waiting for shuttle to go home. I never comeback to there anymore
Business response:
I'm sorry to hear that you are frustrated, and this certainly doesn't sound like the efficient service I expect from my team. I'd like to speak with you directly about what happened during your visit. Would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100
This was my first visit to this dealership. Because I respect others time, I arrived a few minutes before my scheduled service appointment time. I was not greeted nor directed where to go by anyone at the service reception area. I walked around aimlessly until I was able to "corner' someone and ask how the service check-in process works. When they finally got me to the Service Advisor who was assigned to my appointment, I had to wait another 15 minutes for him to get to me. After 2 hours of waiting, I went to see the se... read more
Business response:
Vishnu, we would never want to inconvenience a guest and I sincerely apologize for not communicating more efficiently regarding your wait time. I'm sorry we made the wrong first impression and I am disappointed to hear that it cost us your business. I will be sure to address your feedback with the right people so we can provide a more seamless experience next time. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100
Terrible experience with the service department today! Have had 4 cars from them so far. Never a problem till today. This is the first time I have been this super disappointed with them. Not a good day for them!
Business response:
Beth - I'm sorry to hear that you are frustrated. We value your longtime business here, and I'd like to speak with you directly about what happened to see if we can make this right. I'm going to look up your contact information, but please don't hesitate to give me a call directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100
Stay away they are terrible.Before you buy or lease they are spewing their fake niceness,but after that they are the worst,sales people will ignore you when you want to return a lease because they know you don’t intend to buy or lease from them again,so they know their not gonna make a sale to you. You are considered a nuisance,if you’re smart stay away,sales men are extremely clickish to other groups.I don’t recommend them in any way,ask a round,most people give them very poor ratings.☠️☠️☠️
Business response:
Kevin, I'm sorry to hear about your experience. We do have somebody who helps out with lease returns, and I'm sorry that whoever you spoke to was not helpful and did not direct you to the right person. If you still need help with the lease return, please come in Tuesday-Friday and ask for Yarilin Goncalves -Leasing Consultant-954-545-6931
Seems to be a pushy dealership accept for online sales rep Al who was polite.
Business response:
Cj - I'm glad to hear that Al provided polite service, but this is what we expect from our entire team. I'm so sorry that we didn't earn your recommendation. We will take this feedback into consideration moving forward, and if there is anything that I can assist with, I would be happy to take your call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502
I will start by saying that this is my 4th Toyota, 3 of which had been bought at Al Hendrickson. My wife also has a Toyota, which we service at Al Hendrickson Toyota. My 2 previous purchases (back in 2009 & 2011) had no issues at all and I was 100% satisfied, hence I came back for my 3rd Toyota. In May 2020, i went to this dealer to buy a new 2020 Toyota. Everything went well until I received my 1st Payment Statement and I noticed that I was tricked/cheated by the Finance person. To make a long story short.... i had a paymen... read more