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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Update: I just found out my disconnection request done back in October was never processed. They have been charging me for service at an address I no longer live at. Cannot get a hold of anyone in Anchorage to help me out with this issue. Unbelievable!!! Worst customer ever! Cannot get a hold of anyone in Anchorage. Outsourced phones to out of country. Cannot get any real answers. Will be moving my services elsewhere. I am actually going to have to drive over to the location to get the help I need. You have lost a long time... read more
Business response:
Hi Erin, oh gosh, we are so sorry to hear this. If there's anything we can do to make it right, please let us know. We appreciate you taking the time to share this important feedback.
The fact that Alaska Communications is putting in Fiber Optic cable in on our street. Making a mess putting in junction box’s. Cutting our street. For something I will never sign up for. Looking at the reviews. I am thankful I have GCI. PS I didn’t think I would ever be thankful to have GCI. But Alaska Communication you make GCI Look really good.
Business response:
Hi Liz, thank you for write to us. Can you explain more about what is frustrating you about our broadband expansion? We take great care in repairing our city streets to the condition we found them. Delivering a fiber-to-the-home option (the only fiber-to-the-home in Anchorage) is something we are proud to offer. We're moving through neighborhoods quickly so hopefully we will be on our way soon!
ACS is engaging in misleading advertising for their new unlimited fiber connection. I signed up for the latest offer for the unlimited and had it installed this week. I was told once it was installed that if I actually wanted the 2.5 G, I’d have to find my own router to go with the plume that supports 2.5 G because the router they provide only supports up to 1 G. They said the technology isn’t easily available, they don’t have recommendations on brands or where to find them but that I’d still be charged for the unlimited tha... read more
Our internet has been down totally for 3 days & down intermittently for the last month. My husband has called several times, been on hold for at least an hour then the call was dropped or he gave up. What is going on???
First, they can drop their attitudes on the phone. Second, they hang up on you after a few moments and never call back. Honestly they have gone down hill.
Business response:
Hi Lisa, we are really sorry to hear you were not treated properly on the phone. That is not okay. We'd like to learn more. Please email us details so we can research this call and ensure it does not happen again. Plus, we'd like to help you with your service issues if you are still in need of assistance. Our email is customercare@acsalaska.com.
Where to even start? They are a garbage company with the absolute worst customer service. It is obvious they are reading a flow chart and if the question is not on the flowchart, they just say go online. Well that works great until your in a situation like me where I am unable to do so because when I was trying to create an account, it glitched and saved my information, but did not send me the account number. So then every time I went online I could not do anything because it said there was an existing customer. Fast forwa... read more
Business response:
Thank you for sharing this important feedback with us. We're very sorry for the run around and poor experience you've had. We want to have someone reach out to you. Please private message us your name, address, phone number and email address. Thank you, again.
I have used ACS for almost 5 years, plus in the past growing up and such with family. They are not the company they used to be. The service in my area for internet is terrible. The Customer is the worst I ever dealt with. You will be on hold for at least 30 min, no question. Recently, about 2 months ago, a fence company for my neighbor cut our internet line. ACS never located it for the dig company. Since then it has been a back and forth of them blaming the fence company and the fence company blaming them, all the while, th... read more
Business response:
Hi Jaycee, we are really sorry to hear about this. We want to have someone look into this and help you. Will you please email this feedback to customercare@acslaska.com along with your contact information? Thank you!
I have had ACS for almost 10 years with no issues other than internet can be a little slow. However, I moved at the end of May and tried to have my service transfered couldn't do it via online with out an appointment. no big deal selected the higher speed that was available and canceled my old address. Well the order to cancel has been sitting there since June 2nd. I have called many times to get it cancelled and keep getting thr run around. they keep charging me for a service at a place I don't live at and am not using beca... read more
Business response:
Thank you, Amber, for sharing this important feedback with us. We're very sorry for this poor experience you've had. We want to have someone reach out to you. Please private message us your name, address, phone number and email address. Thank you, again.
Unreliable internet and random outages
Business response:
Hi Nick, we are really sorry to hear this. We'd like to look into why your service has been unreliable. Please submit a support request in AccountView so we can have a tech expert take a look and reach out to you. You may need a new modem. Thank you! https://accountview.alaskacommunications.com/
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is closed now. It will open tomorrow at 8:00 a.m.