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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst customer service ever. It's really sad that the phone just ring off the hook and no one answers, no wonder wait times are so long! It's a shame I have to go back to this company for internet service.
Business response:
Thank you, Cerisse, for sharing this important feedback with us. We're very sorry for the long hold times. We want to have someone reach out to you. Please private message us your name, address, phone number, email address and a description of how we can help. Thank you, again.
So far I have called the customer help line 6 times this morning and no one has answered any phone! I have tried under internet and phone service…no answer. Did it escape everyone that a new potential customer calls because they don’t currently have INTERNET service?? The system is geared to internet interface Methane breathers!
Business response:
Thank you, Luuda, for sharing this important feedback with us. We're very sorry for the run around and poor experience you've had. Typically, new customers without internet use their mobile data plan to access the internet to get signed up. We want to have someone reach out to you directly to help you get set up. Please private message us your name, address, phone number and email address. Thank you, again.
We spent 164 minutes on hold waiting for tech support. when we finally got a person, after being transferred and waiting longer, their 'app' did not work so they could not help us. They asked us to call back. On a Friday. they are closed till Monday. We are ready to cancel all of our services.
Business response:
Hi Russell, thank you for reaching out to share this experience with us. We did experience an outage last week with prevented our front line teams from assisting customers temporarily. Did the team call you back yet? Please let us know if you need us to check on this. Thank you!
RecommendedI'm paying monthly for 50mbps Download speed (very quaint in comparison to the rest of the country) and rarely ever see it over 25-30mbps. In fact, I have NEVER seen my network speed over 45mbps. Should I even comment about the ridiculously crippling latency?? I also noticed that the only positive customer satisfaction ratings for ACS are generated by BOTS to boost its abysmal ratings...and it's still only 2 out of 5. Fix your horrible service.
Our internet service is horrendous. We are NOT getting the service we are paying for every month. I have tried to contact tech support and customer service with no luck. I wait on hold for an unacceptable amount of time only to have my call disconnected. Save yourself your precious time and money by choosing another internet provider. I would like to see the residents in the area band together to demand the service we are being promised and are paying for. I will start submitting bills to ACS for the time I have to remain on... read more
Business response:
Hi Sadie, we are really sorry to hear your service is not performing properly. That's no fun at all! We want to take a look at your service. The best way to request this is to put in a support request ticket in your AccountView account. If your home internet isn't working well or is down, you can use your mobile phone or an alternate internet connection. We will take a look at the ticket and reach out to you directly so you don't have to wait on hold. Here's the link to login: https://accountview.alaskacommunications.com/
I have been on hold now for over an hour. The first time I called today and was also put on hold and after an hour was disconnected. The level of customer service has drastically declines. My husband and I have been customers for over 25 plus years. We also have our business with them. I was looking forward to Fiber Optics, but if this is how they are going to treat existing long time customers I am going to have to rethink our decision.
Business response:
Hi Deborah, thank you for reaching out to share this with us. We are terribly sorry for the long hold time you experienced. We're working hard to fix these issues. We're hiring for more support in our customer service call center. In the meantime, is there anything we can help you with? Feel free to DM us. Thank you!
So far on the phone with “business support” for 1 hour and 20 minutes, I have been transferred one time and have yet to even explain what my problem is. I was looking forward to fiber to the doorstep of my house but if their business support is this bad what does residential look like?!?!
Business response:
Hi Arthur, we are very sorry for the long hold time you experienced. We know it is extremely frustrating and we're actively trying to hire more help to support our customers. Did you end up reaching someone to speak with?
I am now on hold for the third time (I’m sure it will be an hour or more before anyone answers). I’m not sure why I’m bothering because they simply tell me that they will pass the info onto the tech department and no actual appointment is made. I have had an ACS line down in my back yard for over three weeks. Someone finally got back to me almost two weeks ago and said they would remove it. It’s still there. This is a safety issue and totally unacceptable.
I have two businesses and a residential account. They failed to bill to our correct address (on the contract) sent us to collections with no notice, then shut off a different account stating “non-payment” after they received payment for YEARS with no late payments!!! The last NINE MONTHS I have talked to 5 reps and STILL NO HELP AND I’M PAYING HUNDREDS OF DOLLARS EVERY MONTH!!!! I’m sick of this.
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is closed now. It will open at 8:00 a.m.