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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Lol. What a joke. I have been using ACS for a little over a year for my bundled home phone line and unlimited internet service. I was waiting on hold for over an hour this last Monday (1/10), to cancel only the phone line part of the bundled service- as all it does is receive nonstop scam calls from India about my recent purchases from Amazon. 😒 My internet was supposed to remain in service…. These schmucks just cancelled the entire bundle. 😑 This is seriously inconvenient and I probably have to wait on hold again for o... read more
Business response:
Hi Sterling, oh no, we are so sorry that your order was improperly canceled! Please email us at customercare@acsalaska.com so we can help you with this. Thank you for reaching out to share your feedback with us.
Yet again our internet has gone out. Last Thursday it dropped, and I called into their tech support line (after I'd done several reboots) only to get bounced to customer support when they answered. Customer support had literally no clue and sounded like a broken record. She put in a ticket and promised a call. I've been through this song and dance so many times before that I took it upon myself to fix it. Again. In fact every issue we've faced here, and there have been so many I've lost track, I've fixed.. Somewhere in the h... read more
Business response:
Hi Joshua, we're really sorry for the issues getting ahold of us. We know it's super frustrating. Did your internet issue get worked out? If you still need us, please let us know. Thank you!
terrible customer service. long call wait times and then hung up on.
Business response:
Hi Chris, we are very sorry about this. We are investigating why the phones are hanging up on customers. We've heard it from others too, and are looking into it. We apologize for your experience. Thank you for reaching out to share feedback.
I’m a teacher trying to contact them my first day of break because there is no way to wait long during school hours and have tried twice waited over 30 minutes each time only to be disconnected! So frustrating! Not to mention unprofessional!
Business response:
Hi Jennifer, thank you for reaching out to share your experience with us and others. We hope we were able to get you squared away from our direct messaging. We appreciate you and thank you for everything you! Happy holidays.
For nearly 7 weeks now, I’ve been trying to get a new modem, my internet is so slow you can’t even use it. I opened a support ticket, called several times. Each time I talk to someone they assure me they will either send me a modem or send somebody out to my house and nobody has called or sent anything to me and I’m tired of it. My internet service was great for years but these last few months its been terrible and I can’t believe the poor customer service I’ve received. I’m still paying on an internet service I can’t use, a... read more
Business response:
Hi Christina, we are very sorry to hear about this! Will you DM us your account number so we can look into this?
I have been trying to get home internet or even a home phone at my house in Soldotna since September. After multiple calls to ACS (with up to 2 hour hold times) I don’t know what to do. Today after being on the phone for over 2 hours, my call got dropped while waiting for the supervisor to get some answers for me. I need at minimum a home phone, and apparently my account is on “hold” with no ETA. Even though I keep getting install appointments that are then canceled via email after spending hours on the phone confirming the ... read more
Business response:
Hi Kris, we are so sorry to hear about this! Are you still waiting for service with us?
As 40 year customers, we are extremely disappointed how botched up our account is right now. Cancelled internet service in early October and was billed for November. They could find no record of us having called in. Finally got it cancelled November 10th but the bill was not adjusted. Our account was just charged for the entire month. Two phone calls and a service ticket still open after a week, we are at our wits end. The office is still closed to the public, so how are people supposed to get issues resolved? Can’t believ... read more
Business response:
Hi Dixie, thank you for take time to reach out and share your feedback. We are sorry for these issues. We responded to your wall post and we look forward to receiving your account number so we can look into this. Thank you!
I have been trying to get service at my house, which literally has an ACS NID attached to it, but so far customer service says “sorry, there is no coverage in your area”, and then can’t transfer me to anyone else or offer any other options. Trying to contact someone locally through several mediums has yielded no result whatsoever.
Business response:
Hi Magdalena, we're glad we were able to connect with you yesterday to keep this moving forward. We are researching this address and are going to have a customer service rep reach out to you. Thank you!
I have been trying to internet in at my house since August. I have had two installation appointments this month that have both been no show and no call. I have called repeatedly and am still waiting…. This has been a very frustrating experience.
Business response:
Hi Megan, we are very sorry to hear this. Please private message us with your address so can investigate these no-show appointments. Thank you for sharing this feedback with us.
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is closed now. It will open at 8:00 a.m.