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Alaska Communications
- Telecommunications
- Anchorage, AK
About this business
Location details
600 Telephone Ave, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terminal hold to sort service issue Impossible to reach a human for anything! Poor service
Business response:
Hi Marc, we are really sorry to hear about the issues with customer service and long hold times. We need to do better. If you need help with your service, please put in a support request in AccountView so we can take a look and get back to you. You can also email us at customercare@acsalaska.com.
1. I have never, EVER been on hold for anything less than 45 minutes to communicate with a real person. 2. Their reps cannot/will not go off script to answer the question you are asking rather than to give you the information that want you to have. And they won't let you talk to someone who can. 3. I waited literally an entire month for an appointment to have my internet installed and then their robot called me 2 days before the appointment to reschedule for 2 weeks later. I waited 45 minutes and STILL can't speak to a... read more
Business response:
Hi Jan, we are really sorry to hear about these problems with customer service. We will pass along your feedback so we can learn from it. Thank you for taking time to share with us on Facebook.
Paid my bill and my Internet still off. NOBODY ANSWERING THE PHONE
Business response:
Hi Justin, thank you for your review. We are really sorry to hear about this. Is your service back up and running now?
Their internet is basic at best. Customer service is only working when you want to pay them money: be prepared to wait on hold for over an hour. Technical support takes weeks of playing phone tag to get a human to answer the phone. Canceling your plan is almost worse than trying to cure a bad case of disease.
Business response:
Hi Trevor, we are really sorry to hear about the issues with customer service and playing phone tag. We know that is frustrating. We're also sorry to hear the cancelation process was difficult. You can do that yourself in your AccountView account. Thank you for sharing your feedback with us.
Update! Still the worst internet company! Finally disconnected from this company and any future service. After a summer full of complaints and no internet/wifi service with no resolution from ACS and no help from their call center; we are still getting overbilled and charged for a service in which we did not receive. Their customer service persons did not file our complaints or requests when we called. Nor did a customer service supervisor was ever able to talk with us when we requested one. Never did we receive a cal... read more
Business response:
Hi Sterling, we appreciate you sharing your feedback with us. We are sorry that we did not meet expectations and we're sad to see you go. Your feedback is really helpful for us and we will use it to improve. Take care.
Wait times for customer service are abysmal. Unable to pay the automatic renewal and forgot your account number? Good luck getting your internet back for a couple days.
Business response:
Hi Jaden, we are really sorry to hear about the issues with customer service. We need to do better. Your review is helpful and we appreciate you sharing it with us.
Paying so much for 💩 bad service from acs. Wish we had other options 😡🤬 on the phone for almost 2 hours- “your service is active”, no it is not….why would I be calling if I had service!!! And charged me for a month that we had no power phone or internet.
Business response:
Hi Desiree, we are really sorry to hear about the issues with customer service and long hold times. We need to do better. If you need help with your service, please put in a support request in AccountView so we can take a look and get back to you. You can also email us at customercare@acsalaska.com. Thank you for sharing this important feedback with us.
Customer service doesnt respond to trouble emails. service cuts out contantly. Get stuck on hold and no one attempts to resolve issues. John Schnering Im in process of switching providers
Business response:
Hi John, we are really sorry to hear about your experiences with us. We need to do better. Thank you for sharing your feedback. Take care.
You have the worst customer service ever, I have called been on hold for hours and I still cannot dial a long distance from home phone number 907.260.4480. This is Anna. I would like a refund. You need to think about your customers, we pay your salaries. Please help.
Business response:
Hi Anna, we are really sorry to hear about the issues with customer service and long hold times. We need to do better. If you need help with your service, please put in a support request in AccountView so we can take a look and get back to you. You can also email us at customercare@acsalaska.com. Thank you for sharing this important feedback with us.
Frequently asked questions about Alaska Communications
How is Alaska Communications rated?
Alaska Communications has a 2.1 star rating with 1,048 reviews.
When is Alaska Communications open?
Alaska Communications is closed now. It will open at 8:00 a.m.