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All My Sons Moving & Storage
- Movers
- Stratford, CT
About this business
Location details
480 Lordship Blvd., Stratford, CT, 06615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
They called 3x during the week to confirm. I spent 20+ mins on hold and was bounced around. Finally got an email confirmation. Come the day of the move- NO CALL as promised. When I called, I got " we tried to reach you" etc. NO CALL BACK after fighting to get this ove done. Now I am in a bind with my complex as I cannot be out on time!! Worse experience ever!!!
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Once again, we apologize for any inconv... read more
The lead man in charge of my move (Keith) was very unfriendly and also tried to overcharge on worked time. The crew was behind schedule and when i called for an update was told it's the way the "transportation industry works" he never called me with an update he said he left a message but somehow i never got it. I must say the crew that did the actual move was outstanding and the fact they were running behind was just poor planning by those involved above them. I would look elsewhere for a moving company if i were to have a ... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, and we want to ensu... read more
Do yourself a favor, just don't. Original move date was a Saturday. Last minute phone call to cancel our move until Sunday. Damaged our furniture. Took the longest route possible. The driver complained he was working on a Sunday. Charged us for a mattress cover and materials that we did not use, we had our own. Charged us more than was quoted. The list goes on and on!!
Business response:
Donna, We're grateful for your feedback and apologize for any inconvenience we may have caused. Your input is crucial to our ongoing efforts to improve our services. Our goal is to ensure that every item arrives safely and without damage at the end of the service. We apologize that this was not the situation during your move. We would like to have a conversation with you, please reach out via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID) reference Number or th... read more
DO NOT USE THIS COMPANY TO MOVE I never leave reviews, but this experience was so bad I feel I should warn others away from using this company. My wife and I use AMS to move out of our apartment in July. we did a brief phone quote listing our rooms and bulky items and we're quoted a base rate. They sent two guys with a truck. The moment the movers showed they complained they didn't have enough guys to move us and made remarks about how we better take care of them when it came time to tip. eventually we get these guys moving... read more
Business response:
Thank you for your patience throughout the claims process Matthew. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions.
like more reviews here, this was a horrible experience. I had them scheduled for a Friday in which they were supposed to show up between 11 and 2:30. 3:30 comes around and I call to see when they'd be showing up, they just finished their other move and were heading our way. annoying but fine. they finally get to us around 5:30. they come in and do the normal walkthrough to see what furniture we had and then say they need to contact home base so they can get the hours started. they are downstairs for 20 minutes, come back up ... read more
Business response:
Kimberly, Our sincere apologies for any inconvenience or frustration caused. We always do our very best to avoid cancellations at all costs. We genuinely care about your experience and are committed to learning from your feedback to help us better our services moving forward. We care about our customers and constantly strive to do our absolute best every day. Thank you again for reaching out.
AVOID THIS COMPANY AT ALL COSTS. If I could give zero stars, I would. Sh*tshow. Rip off. Eric and Alex, who work in the office have serious attitude problems in dire need of adjustment and are blatantly rude. They don't respond to calls with calls, instead they will drop your call, transfer you or reply rudely via email. This is the third time I have moved within 4 years. And this move was the WORST experience. They showed up a half a day early with no warning, supposed to be there between 12:30-2p.m. instead they... read more
Business response:
Angela, Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, and we want... read more
I have NOTHING good to say about this company. They misled me on packing materials (not included) and said it would take 2 - 3 hours MAX to load our Upack trailer. Its me (19) and my mom, so we couldn't do it all ourselves. They charged us from 9-1:30, yet arrived at 9:07, took 10 mins just to get the ramp up w/my help, and finished at 1:15. They took 30mins just for a full-sized headboard and 2 hours on a futon base. Mom&I brought out SO much ourselves (so much furniture around the whole house, boxes, and the whole garage),... read more
Business response:
Elizabeth, We are sorry! Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand.
DO NOT USE THIS COMPANY YOU WILL REGRET IT!!!!! We got a quote for 1400 dollars for the move. Got charged 2500. Movers supposed to show up in the morning. Didn't show until 430pm. Our move wasn't done until 1am. AND then they charged us overtime. We had to unwrap and reassemble all furniture and return all the blankets to their headquarters because it was so late. Blankets that wrapped all our furniture smelled moldy and horrible. Movers were very unprofessional. They promised us they would lay down cardboard and never did. ... read more
Business response:
Molly, Recognizing where we missed the mark is vital, and we genuinely apologize for any frustration caused. Customer satisfaction and going above and beyond is our utmost priority. We would love the opportunity to better understand the situation. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you so much again. We look forward to hearing from you soon.
Do NOT use this moving service. They rescheduled me twice and showed up late, not to mention they charged me twice and I cannot get someone on the phone for a resolution. HORRIBLE COMPANY, POOR CUSTOMER SERVICE.
Business response:
Chris, We are sorry! Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand.
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.2 star rating with 2,304 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.