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All My Sons Moving & Storage
- Movers
- Houston, TX
About this business
Location details
22215 Cypress Slough Dr., Ste C, Houston, TX, 77073, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Horrible experience with All My Sons. Booked with them a month ago for an upcoming move on Sept 16. Today for the confirmation call the lady I connected with was incredibly disrespectful and condescending on the phone. So now 4 days before I move I cancelled with All My Sons and found another company able to perform the move and give me an actual time frame right off the bat and for a better price. So if you're looking for movers, I'd recommend 3 Movers in the Houston area.
Business response:
Colin, We’re very sorry to hear about your experience during the confirmation call. This is not the level of respect or professionalism we strive to provide, and we regret that this interaction led to your frustration and cancellation. We understand how stressful moving can be, and it’s clear we fell short in providing the support and clarity you expected. Your feedback will be shared with our team to address this internally and improve our customer service training. If you’d like to discuss your experience further, please c... read more
Not responding fast. I need a job done today by 4PM. They are not responding fast with a decision whether to get the job done or not. I don't have time to wait for replies.
Business response:
We’re very sorry for the delay in communication and understand how frustrating this must be when you needed the job completed quickly. Your feedback is important, and we’ll review our response process to ensure faster and more timely service in the future. Best regards, Marie Senghore Community Coordinator
Many hidden fees. I was initially told that services needed to be booked at a one hour minimum. The movers showed up and said that it was three hour minimum. They refused to use the plastic wrap that I purchased, stating that, "it wasn't enough. The movers were moving items intentionally slow to extend the move time, therefore racking up the cost. At one point, out of the three movers that were there, only one guy was moving things in to my new place. For a move from a 3 bedroom to a 2 bedroom apartment in the same complex, ... read more
Business response:
Thank you for contacting us, Nakisha. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move... read more
We feel completely scammed. All My Sons lured us in with a low quote, then charged over double the price, failed to move all of our items, and provided practically worthless insurance all while delivering rude and dismissive customer service. Avoid this company at all costs unless you're prepared to fight for every penny and still end up shorted and frustrated. We were initially quoted $1,200, but our final bill soared to $2,500. When we expressed frustration, the manager admitted the "fuel charge" was "ridiculously high" a... read more
Business response:
Thank you for your patience throughout the claims process Whitney. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions. Best regards, Marie Senghore Community ... read more
Worst move I've ever experienced. I went with them because I thought they were big enough to handle a move that included a couple weeks of storage before getting into the new house. The actual move process was horrid. They didn't estimate enough room in the trucks and then told us that we could probably just leave our things at the old house since it wasn't much ( it was our entire living room), then they recommended that we rent our own U-Haul and do it ourselves even though we were paying them thousands to do the job. The ... read more
Business response:
Thank you for your patience throughout the claims process Sarah. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions. Best regards, Marie Senghore ... read more
First They quoted me one price & i. End Up paying double Second I wasn't told i would be charged for miles & gas Which i know and i should have asked Third It took them "movers" too long to move all my items Time Management could have been a little better
Business response:
Thank you for contacting us, Patrice. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move... read more
This company moved my sister, and they lost all of the hardware to put her dining room table and her bed together, do not use this company!
Business response:
Thank you for reaching out. We appreciate you sharing your experience. We are committed to providing the highest level of service to our customers and recognize that we have room for improvement. Our sincere apologies for not meeting your expectations. Thank you again for your time. Best regards, Marie Senghore Community Coordinator
Be careful with these folks. I had a very nice gold watch come up missing -- after they charged me about $1000 to move my stuff into a one bedroom apartment less than one mile away. I can't prove they took the watch but they did little to assure me they didn't. The three movers asked for $20 a piece tips. Save your stress and hard earned money. I found another moving company who only charged about $500 to move me after my lease ended.
Business response:
Thank you for bringing this to our attention. Providing the best move experience is our top priority. Please know that we take these allegations seriously and our corporate team is proactively investigating. We would be extremely grateful to have the opportunity to discuss this in depth with you. Please reach out to us as soon as possible. You may contact us directly at wecare@allmysons.com or 844-238-8715. Kindly include your Customer ID (CID) reference number or the phone number associated with your move. Again, thank you ... read more
Word to the wise, do not use this company. They were scheduled to move me today at 0930 and they never showed up. I called them at 281 667-0966 and asked to speak to the manager. They asked a bunch of questions and then hung up on me. I called back and was transferred to some guy who told me that I was never on the schedule. I never got to speak to the manager. Very shady company.
Business response:
Our team is dedicated to preventing cancellations and ensuring you have the best possible experience every step of the way. Our sincere apologies for not being able to fulfill your move as planned. We value your feedback and are committed to using it to improve our services. Our customers matter to us, and we work hard to exceed expectations daily. Thank you for bringing this to our attention. Best regards, Marie Senghore Community Coordinator
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.5 star rating with 3,638 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is closed now. It will open at 7:00 a.m.