This profile has been claimed by the business owner or representative.
All My Sons Moving & Storage
- Movers
- Cherry Hill, NJ
About this business
Location details
32 Coles Ave, Cherry Hill, NJ, 08002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
To start communication was poor. Movers showed up with extremely reluctant attitudes and needed us to clear a parking space even though we guaranteed blocking the street was okay through neighbors. we cleared 3 parking spaces after knocking on doors for the movers to then complain about tree branches on a south philly block tree. It seemed to me they did not want to work. After finally agreeing to "hook" them up they started working. The move out from the house was alright.. bad to help the movers myself most of the day incl... read more
Business response:
Vincent, we sincerely apologize for the added stress during your move. It was never our intention for you to feel that you had to take on the heavy lifting yourself. We understand how important it is to have your belongings handled with care and attention throughout the moving process, and we’re sorry that your experience fell short of those expectations. We would appreciate the opportunity to make this right. Please contact our team at 877-550-5827 or wecareyelp@allmysons.com so we can review your concerns and assist you wi... read more
Had an AMAZING experience with the two gentlemen who actually moved the furniture, but dealing with this company was awful. When I initially called to get a quote, I was given one number by one person. I agreed to that rate and received my confirmation after giving my down payment. The day before my move, I still hadn't heard from them regarding what time the movers would arrive. When I called to inquire, I was told that my original quote was wrong and that I would have to pay around $200 more. I was irritated, but was alre... read more
Business response:
Cat, we sincerely apologize that the experience surrounding your move caused so much frustration and uncertainty. Being given different pricing, having to call for updates, and then being presented with another amount after your move is understandably upsetting. We are very happy to hear your crew treated you with kindness and took good care of your belongings. However, your experience shows us that great movers are only one part of a successful move, and that clear communication and consistency from beginning to end matter ... read more
Not only they did not provide the service contracted, but NEVER refunded my deposit. Total scam! The business owner publicly responded to my review, but I do not need an apology, I need my money back! Stop trying to make your company look decent and do the right thing by not stealing from prospective costumers. If negative stars were part of ratings, All My Sons Moving would be in negatives.
Business response:
Alice, we are sorry to hear about the experience you had with your scheduled move. We understand how stressful it can be to make arrangements in advance, provide a deposit, and plan around a confirmed moving date, only to experience unexpected changes and communication issues. We are sorry to hear about your concerns regarding the cancellation of your scheduled move, the changes to your appointment date, the communication you received from our team, and the delay you experienced with your deposit refund. We understand how fr... read more
One of the movers stole my fiancees engagement ring from a jewelry box in her closet. The company has not returned calls and shrugged off any accountability. They did not even talk to the movers as of 2 weeks after the incident. We then asked to simply get a refund for the moving services only and they would not even do that. I am not expecting anything from them at this point but hoping to warn others to not use them.
Business response:
Tim, we are very sorry to hear about your experience. A missing engagement ring is an extremely serious matter, and we understand how distressing this situation must have been. We would like the opportunity to address your concerns. Please contact us directly at 877-550-5827 or wecareyelp@allmysons.com so we can look into this further. We sincerely apologize for the stress this situation has caused and greatly appreciate your patience as we work to assist you.
This was one of the worst experiences of my life. Not just the worst move I've ever had, but one of the worst customer service experiences imaginable. The amount of valuables, family heirlooms, and furniture they damaged is staggering, much of it irreplaceable. Before the move even began, communication was a disaster. I was promised a moving coordinator would contact me a week beforehand. They never did. I had to call the day before my move, and even then the coordinator repeatedly got my two pickup locations wrong. The mo... read more
Business response:
Jason, We are sorry to hear about your recent experience. We completely understand how devasting it feels when valuable and irreplaceable belongings are damaged during a move that was expected to be handled with care. We deeply regret to hear family heirlooms were a part of the damaged items. Please know it was never our intention for your move to become stressful or leave you feeling that you had to take on the lifting yourself. We would like to address the damages and the overall experience. Please reach out directly to ou... read more
Never showed up and didn't call. Took deposit money. Would not recommend. Took day off from work.
Business response:
Terry, We are sorry to hear about your experience and understand how upsetting it feels when you set aside time for your scheduled move and the service does not take place as expected. Please know that it was never our intention to leave you without assistance or cause additional stress to your moving plans. We take your concerns regarding the missed appointment, lack of communication, and deposit seriously. We would appreciate the opportunity to review what occurred and address your concerns. Please contact our Customer Ser... read more
Actually the worst moving company ever. They never showed up and their customer service is horrible. The lady hung up on us. They didn't communicate. They are terrible please do not book with them
Business response:
Jasmine, We apologize for the disappointment and inconvenience caused when your scheduled move was not completed and you did not receive the assistance you expected from our team. We understand how frustrating it feels to make arrangements for your move, only to experience a lack of communication and difficulty receiving support when you reach out. Customers rely on us to be available, responsive, and provide clear updates throughout the moving process, and we regret that we did not meet those expectations in this situation.... read more
The only thing good about All my sons was their availability over the phone and customer service, as well as one of the movers, Allan. Even then, they misquoted the move and told the movers that it was a one bedroom house that would take less then three hours--it was a three bedroom house and the move took 9 hours... Our experience was awful. Out of the three men sent, only one (Allan) was helpful, nice, smart, and overall great. The rest of the movers were complaining the whole time about how much tip they would receive, ... read more
Business response:
David, we apologize for the frustration and disappointment you experienced during your move. We understand how important it is to have accurate expectations set from the beginning, and we regret that the information provided about your move did not align with the actual scope of the job. We are sorry to hear about your concerns regarding the estimated move time, the crew’s overall performance, and the additional assistance you felt you had to provide throughout the process. We also understand your concerns about the conditio... read more
This review is a mixed bag. The three movers led by Tony were excellent. That's where the positive comments end. We were moving my wife's mother's furniture from her assistant living home to two homes in NJ/PA. We were rushed and didn't read Yelp feedback on this seemly small local moving firm. All My Sons is not a local firm and the estimating and billing part of the company is suspect headed by 3 so called managers, headed by Tim Smith. We were told that our estimate was subject to change post move. That was a li... read more
Business response:
Stephen, we sincerely apologize for the frustration you experienced with the billing and estimating process for your move. We understand how important it is for customers to receive clear and accurate information regarding pricing and expectations before their move takes place. We appreciate your positive feedback regarding Tony and the moving crew, but we are sorry to hear about your concerns with the estimate, final charges, and communication regarding the adjustments made to your bill. We understand how frustrating it can... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.1 star rating with 3,160 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is closed now. It will open at 7:00 a.m.