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All My Sons Moving & Storage
- Movers
- Pittsburgh, PA
About this business
Location details
150 54th st, Pittsburgh, PA, 15201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Absolutely awful experience. We booked movers for 10:00 AM with the understanding we had them for the full day, paid hourly. They didn't show up until 4:00 PM, then told us at 8:00 PM they couldn't finish and would have to return the next day. All our furniture, clothes, and baby supplies for our 4-month-old were packed away, leaving us completely stranded. The manager promised 3 movers for the price of 2 and free boxes to make up for it-but the next day, only 2 movers showed up an hour late and took over 9 hours to still no... read more
Business response:
We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand. Best regards, Marie Senghore Community Coordinator
Using All My Sons Moving was a nightmare from start to finish. I rarely post reviews but this company is such a mess that I needed to let people know my experience. It started the morning of the move when only 1 truck arrived, when my contract clearly stated 2, and the price I was paying reflected that. We called the local Pittsburgh office and the manager (John) was extremely rude to us and claimed that he tried calling to tell us of the change, but that never happened. The job was quoted to be around 5-6 hours but ended u... read more
Business response:
Thank you for taking the time to share your experience Steve. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, and we want t... read more
Absolutely Horrible Experience - Avoid at All Costs I booked two trucks and four movers with All My Sons well in advance, and even confirmed everything three days before the move. On moving day, they showed up with only one truck. This completely derailed the schedule and caused the move to take 10 hours instead of the estimated 6, because they had to make multiple trips. Despite all our boxes being clearly labeled, the movers tossed them into random rooms with no regard for where anything was supposed to go. My husband an... read more
Business response:
Our commitment to our customers is to ensure that all items are handled with the highest level of care. Brianna, we sincerely apologize for the necessity to file a claim in the first place as this is the opposite of our commitment. Recognizing that there is always room for improvement is the first step to providing the absolute best moving service. To be the best for our customers is our goal every time. Please reach out to us at 866-941-1849 so that we may work with you directly to resolve your claim. Thank you for giving u... read more
Well a month later still getting the run-around from customer service/ claims depth. Have called 5 times, keep stating they haven't received paperwork, resent that. Now they have not received pictures of damaged furniture, sent again TODAY for the 3rd time. So if you want a company that damages you things, a rude and disrespectful staff these are the people to call.
Business response:
Thank you for bringing this to our attention Ken. We are truly sorry to hear about the damage you've highlighted and are eager to delve deeper to gain a clear understanding of the specifics. Our aim is to consistently deliver exceptional customer experiences, and we regret that this wasn't the case during your move. We would appreciate the chance to discuss your concerns with you directly. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID) ... read more
scam. needed to move 7 items 20 minutes away. minimum move is 4 hours including 1.5 hours drive time. quoted 626 dollars. had trouble getting couch out. took a hour to get it out. when we arrived at the apt had to take couch apart out side. it was laying on the porch and the movers dsaid gotta call the boss to finalize the bill. the boss said what time you getting back. they said around 8. thre boss said 1081.75. what could I do the stuff was on the truck and couch in pieces.price doubled because we were 1 hr 15 minutes over... read more
Business response:
Craig, we would greatly appreciate the opportunity to discuss any issues regarding your move cost. Providing affordable options for our customers is a top priority at All My Sons Moving and Storage. We are sorry for any misunderstanding that may have occurred. Please feel free to reach out to us at wecare@allmysons.com or call us at 844-238-8715. Please provide your Customer ID (CID) reference number or the phone number associated with your move if you elect to email us. Thanks so much again for reaching out, we're grateful ... read more
SCAM SCAM SCAM. I've used moving companies 8 times (military service) and this one has to be the worst example I've ever had the displeasure of paying for. I moved 30 miles with this company and they charged me more than the company that moved my stuff from Hawaii to Pennsylvania! I can't even blame the people who did the work, all management issues. Was quoted a rate which increased the day of the move. A mover was literally laid off while he was at my house... a job which in the past took less than 4 hours took a total of ... read more
Business response:
Thank you for contacting us, Tim. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. Th... read more
We had SO much damage in our local (2 doors down)commercial office move. Metal cabinets were scraped across the cement sidewalk, floors were scratched, doorframes were gouged, cabinets were banged up, desk corners were dented. The driver complained that his workers were new. One female smelled very strongly of weed and didn't seem capable of lifting office furniture. No one followed up when I called to express our concern as the move was happening. We purchased insurance and submitted a claim, but they gave us a "final" low ... read more
Business response:
We appreciate your feedback as it helps us continuously improve and evolve Amy. We're really sorry to hear that you’re not satisfied with the outcome of your claim. All My Sons Moving and Storage always aim to provide excellent service for all our customers and regret that this was not the case during your claim process. Please reach out at 844-238-8715 if you have any questions. Thank you for your time and patience. Best regards, Marie Senghore Community Coordinator
Update to my last review. When I canceled the order (Feb 27th) the cancelation request wasn't put in. I called March 4th to ask for the status. That's when I was informed that the request wasn't put in. The request was placed again on the 4th. I asked for email confirmation that the cancelation request was made. I was told that I would get a email. After a couple of hrs, no email. I called back. I was told the system was down and a email will be sent. The email was sent. I received my refund on the 6th. I froze my card for a... read more
Business response:
Thank you for contacting us, Nathaniel. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Thank you for your time. Best regards, Marie Senghore ... read more
I feel ripped off and I'm very upset about my experience. I wanted to try something different instead of asking friends and family to assist with a move. Was quoted $159 an hour but reps constantly tried to change it to $189. Had to mention it each time I spoke with someone. It's not my fault your reps give the incorrect information. I made them honor the original quote. Told was getting two movers with a 26' truck. Truck was much smaller than that. I gave a full breakdown of all furniture and boxes. When movers came said a ... read more
Business response:
Thank you for contacting us, Megan. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. ... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.1 star rating with 3,085 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is closed now. It will open at 8:00 a.m.