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All My Sons Moving & Storage
- Movers
- Pittsburgh, PA
About this business
Location details
150 54th st, Pittsburgh, PA, 15201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I left a negative review and someone from the company posted that they want to resolve the problem and to call them. That's just for show. They want readers to believe they are doing something about it. I called and left 2 messages and no one has returned my calls. They are not being truthful. It's just so readers think they care. I would never use this moving company and I will do my best to spread the word.
Business response:
Our commitment to our customers is to ensure that all items are handled with the highest level of care. Elinor, we sincerely apologize for the necessity to file a claim in the first place as this is the opposite of our commitment. Recognizing that there is always room for improvement is the first step to providing the absolute best moving service. To be the best for our customers is our goal every time. Please reach out to us at 844-238-8715 so that we may work with you directly to resolve your claim. Thank you for giving us... read more
I want to start off by saying that the movers that handled us that physically did the job were great. Logan and 2 other men were kind and respectful of my furniture. I am assuming they were instructed to send the A team movers as a result from the rest of my experience. I booked my move 2 months in advance. A 3 bedroom house hold and a 10 mile distance. I put down a deposit. Had confirmation on the date selected. The day prior to the move I thought it was odd I did not receive a call letting me know what time they were going... read more
Business response:
Our sincere apologies for any inconvenience or frustration caused. We always do our very best to avoid cancellations at all costs. We genuinely care about your experience and are committed to learning from your feedback to help us better our services moving forward. We care about our customers and constantly strive to do our absolute best every day. Thank you for your time.
We had an absolutely awful experience. DO NOT HIRE THIS COMPANY!! We were first quoted 9 hours and that was with them packing out stuff. We had 90% boxed up so assumed it would be less. Then they came and had 5 people and 2 trucks. Pretty much it was 3 workers because I watch 2 sit in the truck and move a box from side to side. One worker took one board game at a time from the truck to the house...as they were in a box. So our total time with my husband and I moving stuff ourselves as well once they got to our new house was... read more
Business response:
We appreciate your feedback as it helps us continuously improve and evolve Sara. We're really sorry to hear that you’re not satisfied with the outcome of your claim. All My Sons Moving and Storage always aim to provide excellent service for all our customer and regret that this was not the case during your claim process. Please reach out at 866-941-1849 if you have any questions. Thank you for your time and patience.
Initially very responsive and engaged. They asked for a telephone number to discuss a quote more fully, then simply never called or replied to a message on Yelp. Just sort of disappeared.
Business response:
Marie-Louise, Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Once again, we apologize for any inconvenience you’ve experienced, and we thank you for bringing this matter to our attention.
Never showed up, They never even let us know ahead of time, we had to go to hq and be told they couldn't find anyone. Don't work with these people. They said they'll refund us, we'll see.
Business response:
Alex, Our sincere apologies for any inconvenience or frustration caused. We always do our very best to avoid cancellations at all costs. We genuinely care about your experience and are committed to learning from your feedback to help us better our services moving forward. We care about our customers and constantly strive to do our absolute best every day. Thank you again for reaching out.
In response to your reply you did nothing to resolve the issue. Send me $400 more so I can get my dryer fixed on what you damaged. But if you don't then my review stands as the worse ever. I would never recommend your services
Business response:
Thank you for your patience throughout the claims process Maria. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions.
If you enjoy getting ripped off, these guys are for you. They are the perfect scam. FOR YOUR OWN SAKE, PLEASE READ THE ONE-STAR REVIEWS HERE AND ON FACEBOOK... THE SAME SCAM DONE OVER AND OVER AND OVER AND OVER AGAIN. I'm talking about the Pittsburgh, PA franchise, but I can only assume these are common practices for all franchisees. 1. They'll give you a quote without coming to your home that's very good. You can't resist. In the case of my elderly cousin, 2 men for three hours to move from a 500 sq ft space about 8 miles ... read more
Business response:
Transparency in our service and pricing information is crucial to us, as it fosters trust with our customers. We are so sorry that we did not meet your expectations during your experience with us. This is not in line with our standards; not ever. We'd love to understand our opportunities for improving. Please get in touch with us via email at wecare@allmysons.com or call us directly at 844-238-8715. Be sure to include your Customer ID (CID) reference number or phone number linked to your move. Thank you for your time.
There were no moving crews available for my 12 pm appointment due to a previous appointment running late. They told me the next available crew was probably done at 2:15, but they'd try to find people in the mean time who might be free earlier. I called at around 1:30 and a spoke to a different person who said that there was no way any crew could be available sooner than the 2:15 people. I settled for that time period and was told they would arrive by 3 pm and would call me when they were on the way. At 3, no one had called m... read more
Business response:
Hannah, Our sincere apologies for any inconvenience or frustration caused. We always do our very best to avoid cancellations at all costs. We genuinely care about your experience and are committed to learning from your feedback to help us better our services moving forward. We care about our customers and constantly strive to do our absolute best every day. Thank you again for reaching out.
I don't know about the quality of this company but I can tell you about an inappropriate clientele interaction. I work in the same area and, due to construction, drive through All My sons 54th St parking lot. After looking up the street, (I didn't see this car) I was cut off by a driver and passenger (who was being dropped off, and I'm guessing was late for work as it was around 7:35 am). The car was speeding, pulled in front of me, held the horn on and both passengers were yelling at me. The car pulled into the same lot, an... read more
Business response:
Persad, Thank you for bringing this matter to our attention. We are truly sorry to hear about the unfortunate and inappropriate interaction you experienced. This behavior is unacceptable and does not reflect the standards of professionalism and respect we uphold at All My Sons Moving and Storage. We will be addressing this incident internally. Your feedback is important to us, and we take it seriously as it helps us improve our operations and interactions. Thank you for your understanding and patience.
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.1 star rating with 3,016 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is closed now. It will open tomorrow at 8:00 a.m.