This profile has been claimed by the business owner or representative.
All My Sons Moving & Storage
- Movers
- Indianapolis, IN
About this business
Location details
1936 South Lynhurst Drive, Suite J, Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
They have been moving in my neighbor for 3 hours now and they have been blocking in cars so we cannot leave. They are trying to dolly multiple boxes up the stairs and are barely half way done. Every time I check outside to see if they've moved, so I can at least move my car, one of the employees is on his phone and not moving anything. I see why they have such a low star rating. I'll never use this company...or get to leave at the pace they are moving.
Business response:
Timothy, We deeply regret the inconvenience caused by the truck blocking the road. Ensuring the safety and convenience of our community is our top priority. Please accept our sincerest apologies for any disruption. Rest assured, we are taking your feedback seriously and will address this issue with our team to prevent future occurrences. Thank you for bringing this to our attention.
Didn't show up on time, or even the same day. Tried to be flexible but it was all a waste of time - they are most interested in collecting the scheduling fee than helping anyone get their items moved. What a huge waste of time it was calling these guys
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Once again, we apologize for any inconvenience you’ve experienced, and we thank you for bringing this matter to our attention.
The lady i spoke with on the phine was very kind and efficient. They day of my pickup they didn't call to check in I had to call, they said they would have movers call and check in they never did. My period of pick up time came and went. The movers called 2 minutes after my time had passed only to say they were an 1hr and 25 minutes away. A whole day wasted then wanted to schedule a day after I was supposed we to be out of my current place. No disregard to anything, no discount offered, no sense of urgency. Very disappointin... read more
Business response:
Recognizing where we missed the mark is vital, and we genuinely apologize for any frustration caused. Customer satisfaction and going above and beyond is our utmost priority. We would love the opportunity to better understand the situation. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you so much again. We look forward to hearing from you soon.
over priced. took there time just so they can get paid extra. all the extras was not explained until after they were almost done. broke my table and didn't tell me till the end of the move. damage my wall. I would not recommend unless you have $1200 plus dollars to throw away for 12 items
Business response:
Thank you for your patience throughout the claims process. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions.
If I could leave no stars I would. They were "understaffed". So after hours of phone calls begging for someone to come they ended up referring me out to another company that did an OK job, but wasn't worth the price I paid. Worthless putting a deposit down.
Business response:
Tiffany, We are extremely sorry for any inconvenience or difficulty this situation may have caused. Our goal is to avoid cancellations whenever possible. We value your feedback and are dedicated to enhancing our services based on your experience. We are committed to providing excellent service and appreciate your patience and understanding. Once again, we extend our sincere apologies.
I would never recommend this company. This was my first experience with a "professional" moving company and it was horrible. They were 2 hours late and no communication at all outside of my phone calls to them. The price I was quoted over the phone was not what I was charged and the entire process was unprofessional and seemed like a money grab. How in the heck does a 1 bedroom apartment and a move that is literally a 20 minute drive from one place to the next end up costing almost $900. It doesn't add up and when I ... read more
Business response:
Tina, we would greatly appreciate the opportunity to discuss any issues regarding your move cost. Providing affordable options for our customers is a top priority at All My Sons Moving and Storage. We are sorry for any misunderstanding that may have occurred. Please feel free to reach out to us at wecare@allmysons.com or call us at 844-238-8715. Please provide your Customer ID (CID) reference number or the phone number associated with your move if you elect to email us. Thanks so much again for reaching out, we're grateful f... read more
awful experience from start to finish. DO NOT use All My Sons for your moving needs. 7 hours late, ruined our walls, constant texting and time wasting from the crew. A complete waste of time and money. better off renting a U-Haul and doing the move yourself. Awful company, awful customer service, and an awful job with the actual move.
Business response:
Recognizing where we missed the mark is vital, and we genuinely apologize for any frustration caused. Customer satisfaction and going above and beyond is our utmost priority. We would love the opportunity to better understand the situation. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you so much again. We look forward to hearing from you soon.
I scheduled with All My Sons Movers over a month in advance. I was called at 8 AM the day of the move to be notified that I was canceled. They said they could not reschedule me before 9 more days. They did offer to hook me up with alternate movers but at that point I had lost all faith in this unprofessional moving company and was not about to take their recommendation. I called Leaders Moving & Storage and within 15 minutes was rescheduled for 3 days hence. They did an amazing job! Courteous professional booking, arrived in... read more
Business response:
Jeffrey, Our sincere apologies for any inconvenience or frustration caused. We always do our very best to avoid cancellations at all costs. We genuinely care about your experience and are committed to learning from your feedback to help us better our services moving forward. We care about our customers and constantly strive to do our absolute best every day. Thank you again for reaching out!
Terrible!! Call someone else. These guys are awful. I wish I could give 0 stars. First, The movers broke a bookcase and didn't say a word. They laid it down in pieces in the living room and just left. I didn't even know it was broken until I tried to stand it up and put it where it goes. Secondly they overcharged me an hour and said they would refund it. Nope!! No refund. I've called their office 4 times and left messages to have them call me back and each time I'm told, the manager will call you back and nobody calls. Very... read more
Business response:
Steve, our most sincere apologies for falling short of the high standards you deserve. Our aim is to deliver an exceptional service every time. Damages, service, and pricing concerns are never a part of that pledge. We'd like to investigate this in depth through our corporate claims process. Through this process we will review all issues presented in your claim. Please reach out to our corporate Customer Care team at 866-941-1849. Moreover, we are sorry for the negative experience.
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.4 star rating with 1,174 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is closed now. It will open tomorrow at 7:00 a.m.