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All My Sons Moving & Storage
- Movers
- Indianapolis, IN
About this business
Location details
845 W. Troy Avenue, Indianapolis, IN, 46225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
awful experience from start to finish. DO NOT use All My Sons for your moving needs. 7 hours late, ruined our walls, constant texting and time wasting from the crew. A complete waste of time and money. better off renting a U-Haul and doing the move yourself. Awful company, awful customer service, and an awful job with the actual move.
Business response:
Recognizing where we missed the mark is vital, and we genuinely apologize for any frustration caused. Customer satisfaction and going above and beyond is our utmost priority. We would love the opportunity to better understand the situation. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you so much again. We look forward to hearing from you soon.
I scheduled with All My Sons Movers over a month in advance. I was called at 8 AM the day of the move to be notified that I was canceled. They said they could not reschedule me before 9 more days. They did offer to hook me up with alternate movers but at that point I had lost all faith in this unprofessional moving company and was not about to take their recommendation. I called Leaders Moving & Storage and within 15 minutes was rescheduled for 3 days hence. They did an amazing job! Courteous professional booking, arrived in... read more
Business response:
Jeffrey, Our sincere apologies for any inconvenience or frustration caused. We always do our very best to avoid cancellations at all costs. We genuinely care about your experience and are committed to learning from your feedback to help us better our services moving forward. We care about our customers and constantly strive to do our absolute best every day. Thank you again for reaching out!
Terrible!! Call someone else. These guys are awful. I wish I could give 0 stars. First, The movers broke a bookcase and didn't say a word. They laid it down in pieces in the living room and just left. I didn't even know it was broken until I tried to stand it up and put it where it goes. Secondly they overcharged me an hour and said they would refund it. Nope!! No refund. I've called their office 4 times and left messages to have them call me back and each time I'm told, the manager will call you back and nobody calls. Very... read more
Business response:
Steve, our most sincere apologies for falling short of the high standards you deserve. Our aim is to deliver an exceptional service every time. Damages, service, and pricing concerns are never a part of that pledge. We'd like to investigate this in depth through our corporate claims process. Through this process we will review all issues presented in your claim. Please reach out to our corporate Customer Care team at 866-941-1849. Moreover, we are sorry for the negative experience.
Booked with them 3 months ahead of time for a move. They called me 24 hours before the move and confirmed everything. Said they would have a team there at 8am. Saturday rolls around and I call them around 10am since no one has shown up yet, they said they don't have anyone and the team called off. Terrible and unacceptable, I don't care if a team called off you call other employees and offer them time and a half. You don't have a move scheduled for 3 months and just completely cancel same day. They said they couldn't get any... read more
Business response:
Ben, our most sincere apologies for falling short here. To have a move canceled last minute is never the commitment we make to our customers. While there are situations that fall out of our control, you are correct in saying that there needs to be processes and systems in place to minimize the likelihood of these scenarios occurring. We take this feedback seriously and will act on it. Please reach out to the local office, call 866-941-1849, or send a direct message to us via Yelp with your customer ID (CID) reference number.... read more
First I called for a general quote knowing it could be a little higher. They estimated $1200-1300 and sent a truck with 3 guys. They get there and I go over what needs to be moved. The guy tells me the job is too big for this truck and it needs 4 guys. I suggested they move all the bigger items first then finish the load with whatever boxes and smaller items and if everything didn't fit then I'd be responsible for getting everything left at a later date. As they're lining the truck up to the front door in the grass where I... read more
Business response:
Rich, We're grateful for your feedback and apologize for any inconvenience we may have caused. Your input is crucial to our ongoing efforts to improve our services. Our goal is to ensure that every item arrives safely and without damage at the end of the service. We apologize that this was not the situation during your move. We would like to have a conversation with you, please reach out via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID) reference Number or the p... read more
AWFUL! They arrived almost 2 hours late, the driver went to a completely different address (about 30min away from my home). So my day was completely delayed due to their irresponsibility of not securing the correct address. The movers had no idea how to pack a truck correctly, they were literally just placing items wherever in the truck. Which this means a lot of the space in the truck was wasted and not all of my items were moved on that truck, when in reality they would have fit if the movers had the slightest clue of how ... read more
Business response:
Our commitment to our customers is to ensure that all items are handled with the highest level of care. Paola, we sincerely apologize for the necessity to file a claim in the first place as this is the opposite of our commitment. Recognizing that there is always room for improvement is the first step to providing the absolute best moving service. To be the best for our customers is our goal every time. Please reach out to us at 866-941-1849 so that we may work with you directly to resolve your claim. Thank you for the opport... read more
This company is terrible, I was told $100.00 deposit. Then it would be just a 2hr minimum of service. The mowers moved 9 items. I thought it was 7 but it took 1hr and 20 mins. To move me 15 mins away from one apt building to the next. The mover called EJ there supervisor for payment. He tells me my total was $389.00, I'm like what? For only 1hr and 20 mins. He rants on about fuel charges and labor which wasn't discussed at all but apparently in the email. I told them I just moved and was only quoted for a minimum. I ask th... read more
Business response:
George, we would greatly appreciate the opportunity to discuss any issues regarding your move cost. Providing affordable options for our customers is a top priority at All My Sons Moving and Storage. We are sorry for any misunderstanding that may have occurred. Please feel free to reach out to us at wecare@allmysons.com or call us at 844-238-8715. Please provide your Customer ID (CID) reference number or the phone number associated with your move if you elect to email us. Thanks so much again for reaching out, we're grateful... read more
Simply a bad experience all around. Several hours late with a poor reason. Ruined the entire move. Would never use them again. Just stay away from this company
If you want to pay ALOT for your stuff to get damaged and they dont care. This is the company for you.
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.4 star rating with 1,342 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is closed now. It will open at 7:00 a.m.