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Allstate Protection Plans / SquareTrade
About this business
Bought a 5 year insurance plan with refurbished Imac from Walmart for only $77. Imac failed in first year. All State paid almost $600 to fix my $800 computer. 4 more years to go...
1. Per phone conversation with agent, there was no repair needed, we simply had to turn off refrigerator and leave doors open for 24 hours. We did this, and 24 hours later the refrigerator again leaked on the floor. 2. Repair visit scheduled via email. 3. New email stating repair visit to be scheduled when parts shipped to us. No parts were shipped but diagnostic visit was scheduled. 4. Repair team determined refrigerator was actually in need of repair. 5. Repair date scheduled via email. Another email scheduled a repair dat... read more
I am extremely disappointed with how my furniture claim was handled. After paying for coverage, you completely failed me when I needed you most. My dinning four chairs had damage and despite providing all the required documentation, photos, and proof of value, the claim started off well with no issues. But you failed to send someone to repair and declared not repairable. In the end, you refused to pay what the chairs were truly worth you send a check for a low amount (for two chairs) that didn’t even cover replacement costs.... read more
Business response:
Hello Reviewer378586831, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to make the claims process as seamless as possible. We strive to eliminate any issues that could delay the process before they affect our customers. We apologize that this has not been your experience, and we would like to see how we can further assist you. We understand the frustration that can arise from this situation. However, we were glad to speak with you and reach an amicable resolution for your... read more
When I called initially, it took 36 minutes to get an appointment. When I was assigned a technician it took four attempts to actually get somebody to actually do the service. There was one time that person came and rang the doorbell and stood there for eight minutes when I checked my camera and never knocked during that eight minutes again or called me. I am hoping if I continue to use this insurance that I do not get the same company that they sent for my ice maker. I wish that when they hire somebody they had parts when th... read more
Business response:
Hello Reviewer3076545630, We apologize for any dissatisfaction with your recent experience with us. SquareTrade strives to provide customers with efficient and effective resolutions because we aim to make the claim experience as hassle-free as possible. For appliance claims, multiple teams collaborate to deliver a resolution. However, our goal is to prevent any issues that might cause a delay. We apologize that this has not been your experience. We sincerely apologize for any difficulties you encountered during the claims pr... read more
They seem not to have any product information as they sent potential replacements that were not even compatible, usually $20-$30 cheaper than what I purchased. I ended up having to request a refund and come up with an additional $12 to replace my product without this ridiculous insurance coverage. They attempted to contact after the review was posted trying to explain how I received excellent customer service. If that was the case I would have never had to request a refund and pay the difference for the same exact item they ... read more
Business response:
Hello Reviewer4262677422, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade offers various resolution options to ensure we meet our customers' service needs. Our goal is to provide coverage for our customers throughout the duration of the protection plan. Our resolution options depend on several factors, including the type of item, the specific issue, and the item’s price. All these variables are considered when determining the most suitable solution for our customers. We apologize for your d... read more
I've had multiple issues. They said that they will replace my juicer. And they never did. It's gone back into like. Nuff like I never filed a claim. And then I have 2 beds that are not inflating. The app button off the I've bought all these insurance plans. And they're not working and then I bought 3 extra insurance plans that I didn't need to buy because when you trade something in you're supposed to still have the insurance and they made me buy insurance on the. Item again bad advertisement.
Business response:
Hello Dimplescarter, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does its best to provide a smooth claims experience and eliminate any issues that may cause delays, as we strive to offer expedient and hassle-free service. We give our specialists extensive training and coaching to ensure they provide courteous and knowledgeable claims assistance. We are sorry for any delays and to hear that you did not have a great experience. In this instance, we were pleased to speak with you and offer... read more
Was working with Allstate when they said my time was up and my account was closed.
Business response:
Hello Reviewer2625896824, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does its best to eliminate any issues that might affect our customers. We also strive to ensure our specialists provide accurate and friendly service. In this case, you cancelled the plan coverage, and SquareTrade can only assist the customer with active plans. In this instance, we were pleased to speak with you and offer further support. We aim to enhance your experience in the future. Thank you, AA
Told my gift card was set to my email . Did not receive it . Tried customer service . They said I had the wrong company . I used the number in my warranty for Allstate .i waited 30 minutes to explained my situation . They couldn’t help me either . Email company waited for reply
Business response:
Hello rjddlv, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to offer flexible and suitable resolution options that meet our customers’ needs. Our goal is to act swiftly and efficiently in carrying out claim resolutions. In any case involving reimbursement, we find that issuing the payment via an electronic gift card reduces the time a customer has to wait for their funds. While many customers prefer this option due to the quick turnaround, others may not, as was the ... read more
it has been 2 weeks and still have not received my check. a digital gift card would of been a much better option
Business response:
Hello Reviewer755426457, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to provide our customers with efficient and effective resolutions, as we aim to make the claims experience as hassle-free as possible. If a customer does not receive their payment, our goal is to address the issue promptly to avoid further delays. We apologize that this was not the case with your claim. We understand the frustration that can arise from this. However, we were pleased to speak with ... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,839 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.