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Allstate Protection Plans / SquareTrade
About this business
They did a poor job on repairing the tablet. The Screen wasn't inserted all the way which caused the screen to crack again.
Business response:
Hello Reviewer778023360, We apologize for any frustrations caused surrounding your Galaxy Tablet claim. SquareTrade uses certified technicians to complete all repairs, and we perform extensive diagnostic tests to confirm functionality before returning the equipment to customers. We offer a service guarantee of the work done for a period of time after the mail-in repair for any failures once the claim is completed. We are sorry the issue with your device is not fully resolved. We reached out to you to address this matter and ... read more
SquareTrade Representatives did a horrible job of handling my claim.
Business response:
Hello Reviewer1805319773, We apologize for any frustrations surrounding your washer claim. We at SquareTrade do our best to provide a smooth claim experience and eliminate any issues that can cause a delay. Our goal is to provide expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. Again, we are very sorry for any frustration you have endured with the resolutio... read more
There's no way to get in touch with anyone at this company. The label sent by the repair company was placed on the box and dropped off at a FedEx. My laptop has been missing ever since, 9/27/24. Claim #092408524134. Still waiting for a response. Worst experience ever!!!
Business response:
Hello Reviewer1477159865, We apologize for any frustrations caused surrounding your Laptop claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. Our mail-in resolution includes a two-day express shipping label. In this case, the tracking number associated with the claim shows that the item never arrived at our facility that has affected the timeline. We apologize for any frustration caused by this. A... read more
Second time sending is item and still not fixed
Business response:
Hello Reviewer477182876, We apologize for any frustration surrounding your claim. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a service guarantee of the work done for a period of time after the mail-in repair, for any failures once the claim is completed. We are sorry the issue with your device is still not fully resolved. At this time, we have reached out to you to provide additional... read more
Still havent gotten the replacement yet
Business response:
Hello Reviewer1708933988, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, replacement options are provided through a live link and our customers have the flexibility to make a selection. While issues or delays may occur during the process, our goal is to ensure our customers receive efficient and effectiv... read more
I don't like the fact that I purchased a full size air fryer with the 2 year protection plan. When my air fryer stopped working, they sent me an air fryer that looks like a toy. It's so small compared the the original one that you can't even cook much in it. This is a huge disappointment.
Business response:
Hello Reviewer2535255091, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We do our best to offer repair and replacement resolutions as our first priority. If the customer is not satisfied with the replacement offered, SquareTrade can reevaluate the case and provide additional assistance, but this must be completed prior to placing the order. We apologize for any frustration you experienced due to this. We reache... read more
No store available for repairs in my area. No item replacement being offered. So the insurance was a waste of money. Item is broken and can't be used. No replacement or repair available to fix the problem.
Business response:
Hello Reviewer12720567, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions in order to make the claim experience as hassle-free as possible. Our local repair resolution allows the customer to locate a repair shop within their area for quick and easy service without having to mail in their device. This resolution allows the customer to keep their original item and potentially preserve their protection plan in th... read more
I went to a local repair shop. Got it tix send invoice. Now they whant me send certificate of technician that is qualified. I took to a licensed repair shop, I paid my own money to get repaired. To pay for square trade is bad I will recommend my friends and family and all my costumers not to go to this all state . They owe me $165.00 I paid my pocket. You look any excuse yo not comply your insurance
Business response:
Hello Reviewer2380909330, We apologize for any frustration caused by your recent claim. SquareTrade does our best to provide a seamless claim process. Our goal is to provide customers with adequate support to complete their claim process, making it a trouble-free one. There are necessary actions customers must take to help us move their local repair claims forward, such as submitting a valid local repair invoice with the store's information for a smooth and successful verification process. We understand the frustration that ... read more
They gave me a hassle about the receipt and not being in a certain format then want me to send pictures of the protection plan and of the item with a note of the date and time and detailed description on the note next to the item then have to wait another 2 days for it to be reviewed this have been going on for a month now
Business response:
Hello Reviewer2945062618, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. However, there are necessary actions customers must take to help us move their claims forward, such as submitting pictures and proof of purchase for their item. At this time, we have reached out to you to provide additional assistance and support. Thank you, R... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,842 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.