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Allstate Protection Plans / SquareTrade
About this business
Was extremely frustrating every step designed to test ones patience, almost to the point of giving up pursing the benefits purchased.
Business response:
Hello Reviewer962249054, We apologize for any frustration surrounding your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience. At this time, we have reached out to you to discuss this and ensure the proper support is provided to resolve your issue. Thank you, ... read more
I bought a metal gazebo a year ago from Wayfair and when I went to take down the canopy for when the hurricane came through the canopy head dry rotted which to me means it was made of poor quality. Also I noticed that the paint was chipping off and under the paint was rust. I appealed their decision to not cover my gazebo, but all three times they denied it. I wasted my money and a lot of time.
After purchasing my gazebo, I opted for the only insurance plan available to protect my gazebo not knowing it only protected the equipment only during transport. Now I filed a claim and was met with the shocker that there is nothing Allstate can do.
Business response:
Hello Reviewer3755036261, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade’s goal is to provide a smooth claim experience and give our customers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non electronic products. We strive to provide our terms and conditions as it relates to the customer’s specific item by sending their protection plan contract via email and making it accessible on their online account as well. In the ca... read more
I am not able to contact a person to speak to someone about a claim that I can't get taken care of, I sent a claim for broken ear buds and have not heard anything. I sent a chat and was told i would get a follow up but have not. I sent another device for repair, it came back with same issue. It was not repaired.
I had been working with manufacturers because it should have been covered under manufacturer. No results so filed a claim with Allstate. It had been over 30 days so they refused to work with me. Read the fine print!
Business response:
Hello Reviewer1220569985, We apologize for any dissatisfaction with the consumer’s recent claim experience. SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. In the consumer’s case, the claim was not processed due to a preexisting condition, which is not covered by the extended protection plan. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the ... read more
My HP laptop would not boot up because it could not find an OS because the SSD was not functioning. I opened a claim online, filled in all the data requested and hit submit. I decided to take a pic of the Mod/Ser numbers on the bottom of the laptop. Flipped it over snapped the pic, all done! Then I thought it would be good to take picks of the boot error message and the F2 diagnostics I ran on the storage. Opened the lid, hit the power button and it booted up normally with no errors. OK,,,,,called Allstate and closed the cla... read more
Did it online. Some what confusing. Was told 3 options, I selected one than they tell me that they are going to go with one of the other options I did not select. They were going to reimburse me . I did the paper work about a week ago. I have not heard from anyone regarding the reimbursement. They said I have to register for my warranty. I did ,and I received an email saying it would take 3 days to get the registration in the system. It has been a week and no communication from the warranty people about my registration for t... read more
After 3 delayed appointments I am still waiting because parts have not shipped. Three mornings taken off work. Next time I'm offered a protection plan I will decline if it is with this company. Customer Service is awful and have no clue if the parts are in fact ordered. I can't believe you continue to ask for a review. I received more emails for a review than for my claim submitted. Well here's the review.
Business response:
Hello Reviewer3592106500, We apologize for any delays you have experienced with your claim. SquareTrade's goal is to provide effective resolutions, making the claim process as hassle-free as possible. We strive to eliminate any problems that can cause delays before affecting you. Although we might experience some delays when parts need ordering, if this issue arises, we aim to provide the support you need to complete the process. We reached out to you to address this matter and to provide additional support. Thank you, LS.
Reported a problem with my TV. Was told a local TV repair guy would be at my house in 5 days, on Friday between 8 and noon. Repair guy never called, never showed up, and his phone number was apparently disconnected. Reported the problem, and was told I would have to wait another "few" days before Allstate could get back to me. Still waiting, and no one scheduled to come. So no repaired TV for almost 2 weeks.
Business response:
Hello Reviewer728504616, SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that are held to these same standards. We are very sorry to hear... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,842 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.